Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-30 Thread Charlene Trudeau
And estate owners already took a huge beating over homesteads. We can't afford another hit by having homesteads be able to be directly leased by everyone. I have HUGE sympathy for the original poster. I have eaten fees, given free tier and so on to people left in a world of hurt by such actions

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Gareth Nelson
Oddly I myself tend to only post when there's some kind of drama, as I don't do a lot of viewer development these days (only the odd patch when needed if I bother to login at all). On Sun, Aug 29, 2010 at 9:50 PM, Sodovan Torok wrote: > > > On Sun, Aug 29, 2010 at 4:14 PM, Altair Sythos wrote: >

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Sodovan Torok
On Sun, Aug 29, 2010 at 4:14 PM, Altair Sythos wrote: > On Sun, 29 Aug 2010 20:32:22 +0200 > Laurent Bechir wrote: > > > > > > > Argent Stonecutter a écrit : > > > On 2010-08-29, at 09:37, Laurent Bechir wrote: > [snip] As a (mostly read-only) user of opensource-dev, I'd like to see more on-to

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Sythos
On Sun, 29 Aug 2010 20:32:22 +0200 Laurent Bechir wrote: > > > Argent Stonecutter a écrit : > > On 2010-08-29, at 09:37, Laurent Bechir wrote: > > > >> > I used to have a premium account once upon a while. Not using > >> > it really (no land associated to the account) and being short of >

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Laurent Bechir
Argent Stonecutter a écrit : On 2010-08-29, at 09:37, Laurent Bechir wrote: > I used to have a premium account once upon a while. Not using it really (no land associated to the account) and being short of money, I didn't renew. The only thing that happened is that I'm back as a basic me

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Argent Stonecutter
On 2010-08-29, at 09:37, Laurent Bechir wrote: > I used to have a premium account once upon a while. Not using it really (no > land associated to the account) and being short of money, I didn't renew. The > only thing that happened is that I'm back as a basic member now. So I don't > see where i

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Argent Stonecutter
On 2010-08-29, at 09:37, leliel wrote: > On Sun, Aug 29, 2010 at 4:25 AM, Argent Stonecutter > wrote: >> An account in that situation is not *in default* when they skip a payment, >> because the account payment itself is not made in arrears. > > So you're saying a person that doesn't pay their m

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Oz Linden (Scott Lawrence)
On 2010-08-28 8:50, Aleric Inglewood wrote: > I know this is "off topic", so I'll keep it as short as possible. What happened was wrong, and regrettable, but it's very much off topic for this list. Please take it elsewhere. ___ Policies and (un)subs

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread leliel
On Sun, Aug 29, 2010 at 4:25 AM, Argent Stonecutter wrote: > What if the account doesn't own land, or has nothing but the original 512 > square meters in something like a Linden Home? > > That's the majority case. > > An account in that situation is not *in default* when they skip a payment, > b

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Laurent Bechir
Argent Stonecutter a écrit : What if the account doesn't own land, or has nothing but the original 512 square meters in something like a Linden Home? That's the majority case. An account in that situation is not*in default* when they skip a payment, because the account payment itself is no

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Argent Stonecutter
On 2010-08-29, at 04:41, Marc Adored wrote: > If you check your email less then 1 time every 37 days I don't even > know why you have a premium account on a game you obviously don't play > enough to get your monies worth. There are people who have jobs that take them out of communication for mont

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Argent Stonecutter
On 2010-08-29, at 04:24, Marine Kelley wrote: > At least the land and inventory are not gone, automatically downgrading to > basic would make the lands be abandoned. What if the account doesn't own land, or has nothing but the original 512 square meters in something like a Linden Home? That's

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Argent Stonecutter
re-opened. On 2010-08-28, at 23:31, Yoz Grahame wrote: > > On 28 August 2010 21:25, Tigro Spottystripes > wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA512 > > Please read http://jira.secondlife.com/browse/WEB-2647 > > Thanks! Resolved. > > -- Yoz > > _

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Argent Stonecutter
On 2010-08-28, at 23:08, Yoz Grahame wrote: > This *was* a serious bug, but fixed over a year ago. Now a premium account in > default is merely suspended with the ability to fully restore on payment. A premium account that does not own any land (beyond the basic 512 square meters) should not be

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Marc Adored
You guys do realize that linden gives you plenty of warnings and time AFTER payment is due to "update" your payment information if you do so happen to forget or a cc expires. it's not like its due on 13th and bam its off on 13th. You get emails telling you payment failed(a few of them actually) and

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Latif Khalifa
On Sun, Aug 29, 2010 at 11:24 AM, Marine Kelley wrote: > The only issue is that the user is ALSO locked out of their SL webpage. To > me that makes no sense at all, because that's how they could access tickets > and get some help, or downgrade to basic, or change credit card info (what > if the or

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Marine Kelley
you can do a restore of > >> >> your region to the new location. But seems like there are ways to > make > >> >> this better if not just let people rent homesteads which to me I > >> >> believe > >> >> would be a huge market

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-29 Thread Latif Khalifa
ich to me I >> >> believe >> >> would be a huge market. >> >> >> >> >> >> >> >> Anyway this whole subject is off topic for this mailing list and >> >> probably should be on the SL forums. >> >> >> >>

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Yoz Grahame
On 28 August 2010 21:25, Tigro Spottystripes wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA512 > > Please read http://jira.secondlife.com/browse/WEB-2647 > Thanks! Resolved. -- Yoz ___ Policies and (un)subscribe information available here: htt

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Tigro Spottystripes
-BEGIN PGP SIGNED MESSAGE- Hash: SHA512 Please read http://jira.secondlife.com/browse/WEB-2647 On 28/8/2010 14:36, Altair Sythos Memo wrote: > On Sat, 28 Aug 2010 18:19:57 +0100 > Gareth Nelson wrote: > >> That's a serious bug in LL's business model - your account is safer as >> a basic

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Yoz Grahame
f not just let people rent homesteads which to me I believe > >> would be a huge market. > >> > >> > >> > >> Anyway this whole subject is off topic for this mailing list and > >> probably should be on the SL forums. > >> > >> > >> > >> M. > >> > >> > >> > >> > >> > >

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Patnad Babii
PM To: Meadhbh Hamrick Cc: opensource-dev Subject: Re: [opensource-dev] This is how Linden Lab treats it's customers... On Sat, Aug 28, 2010 at 6:54 PM, Meadhbh Hamrick wrote: > but for reasons i never learned, linden never implemented prim > restrictions for openspace sims. so even thou

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Aidan Thornton
On Sat, Aug 28, 2010 at 6:54 PM, Meadhbh Hamrick wrote: > but for reasons i never learned, linden never implemented prim > restrictions for openspace sims. so even though you were only supposed > to have some small number of prims in an openspace sim, the system let > you go over that limit. so gu

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Sythos
On Sat, 28 Aug 2010 13:12:17 -0700 Rob Nelson wrote: > And what venues can we use? The forums are almost as heavily > moderated as the mailing list, half of the time the blogs don't even > allow you to comment. I'd like to see a site moderated by a third > party that won't delete your accou

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Rob Nelson
And what venues can we use? The forums are almost as heavily moderated as the mailing list, half of the time the blogs don't even allow you to comment. I'd like to see a site moderated by a third party that won't delete your account or add a moderation flag to your account just for talking

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Sythos
On Sat, 28 Aug 2010 12:56:56 -0700 Dahlia Trimble wrote: > After reading this thread, somehow all my past bad memories from > being a mainland resident no longer seem quite so bad. if you don't pay your fee mainland too your account will be suspended anyway, and deleted ripping away the land if

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Marc Adored
Can you guys please take the topic elsewhere its hard to catch whats relevant with everyone discussing this off topic thread. I'm sure there is a sl-dr...@lists.secondlife.com or similar available for ranting about customer service and business practices but if I'm not mistaken this list is for ope

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Dahlia Trimble
After reading this thread, somehow all my past bad memories from being a mainland resident no longer seem quite so bad. On Sat, Aug 28, 2010 at 11:21 AM, Carlo Wood wrote: > Sorry, but you are ignorant. > > A running sim is being paid for. That money is paid to Linden Lab. > It doesn't matter if

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Carlo Wood
Sorry, but you are ignorant. A running sim is being paid for. That money is paid to Linden Lab. It doesn't matter if that money was first paid by a grandmother to her grandson, then double by gambling in the casino and subsequently paid to some random stranger on Xstreet who give L$ for it, which

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Meadhbh Hamrick
while an actual lab employee like jack is probably the best reference for this... i can provide a little bit of history. keep in mind that this relies on some neurons that haven't been exercised in a bit, so i could have some of the facts wrong. so back in the day linden created openspace/void sim

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Sythos
On Sat, 28 Aug 2010 18:19:57 +0100 Gareth Nelson wrote: > That's a serious bug in LL's business model - your account is safer as > a basic, since a premium account that quits paying means the account > is deleted (rather than merely downgraded). nobody is deleted why skip a payment, happened to

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Gareth Nelson
d be a huge market. >> >> >> >> Anyway this whole subject is off topic for this mailing list and >> probably should be on the SL forums. >> >> >> >> M. >> >> >> >> >> >> >> >> *From:* opensource-dev-boun...@lists.s

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Brian McGroarty
On Sat, Aug 28, 2010 at 5:50 AM, Aleric Inglewood < aleric.inglew...@gmail.com> wrote: > > So one day I have a home, my own island where I live and > did built and work on for more than a year. Which is full of > objects of my dead partner that I can use but not Take Back > (no help from LInden La

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Tigro Spottystripes
this mailing list and > probably should be on the SL forums. > > > > M. > > > > > > > > *From:* opensource-dev-boun...@lists.secondlife.com > [mailto:opensource-dev-boun...@lists.secondlife.com] *On Behalf Of *Joel > Foner > *Sent:* Saturd

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread mysticaldemina
:opensource-dev-boun...@lists.secondlife.com] On Behalf Of Joel Foner Sent: Saturday, August 28, 2010 11:49 AM To: Aleric Inglewood Cc: opensource-dev Subject: Re: [opensource-dev] This is how Linden Lab treats it's customers... After being a paying customer for more than a year, renting a h

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Joel Foner
Quick note... if the $100 a month, if this is rent, is not being paid to Linden Lab if you're renting. It's paid to another avatar... different picture... It seems to me the slap in the face is a landlord who does this to a large number of tenants without notice, actually. Joel (also going back to

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Joel Foner
> > > After being a paying customer for more than a year, renting a homestead, > and thus paying Linden Lab ~ USD$ 1000 or so ... they just take the sim > offline, with no opening to even discuss the matter. > > Why? Because of something I did? No. The reason is that Linden > Lab isn't interested i

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Darmath
On 29/08/2010 1:23 AM, Gareth Nelson wrote: > and pointing out that LL have no contract with tenants of > rental regions - tenants of such regions are thus not customers. True. But a premium account holder is a customer of LL. "And to say well we dont want you $100 a month because your not a f

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Gareth Nelson
One way to fix this "problem" is for LL to enable tenants of rented-out sims to directly take over payment of tier. But of course, if any one tenant quits paying, there's still the risk that the sim tier won't be paid, and I doubt anyone thinks LL should offer the sim for free. I did already reply

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Stickman
> It makes > no sense whatsoever. It makes some sense. It promotes a reseller market, creating an economy that otherwise wouldn't exist by requiring a middleman. I won't say I agree with it, but I don't really consider it something I need to make a strong decision on. > Aleric's gripe is that if

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Darmath
You clearly missed the entire point of Aleric's post to this list. Either it was done deliberately or... The pure simple fact is that Aleric feels aggrieved, and I feel some sympathy for him/her on this point, that due to an entirely elitist business policy he/she now has lost "his/her" land.

Re: [opensource-dev] This is how Linden Lab treats it's customers...

2010-08-28 Thread Tigro Spottystripes
-BEGIN PGP SIGNED MESSAGE- Hash: SHA512 The money you paid LL wasn't for the sim, it was for the L$ you gave to the guy that actually paid real dollars for sim directly to LL. You gave away your game money, it's not LL's fault that you choose to do busyness with someone that couldn't be t