One option is you said you have companies that do business with the DOD.
Have one of them reach out to a contracting person about opening a ticket.
That also allows there to be a claim that unblocking is mission essential
vs someone trying to communicate with family.
Normally the contracting peop
The people at DISA you were dealing w/ aren't a Tier I service desk,
they're the service desk that lower service desks open tickets w/.
Think of DISA as a Tier I ISP and the normal .mil user as a residential
user.
See if one of your customers can put you in contact w/ their IT people
(Usually a S
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