On 4/3/2014 12:44 PM, Laurent CARON wrote:
Hi,
I bought a C3750G-12S which is now end of sale on cisco website. This
device is now defective.
Since I bought it from a reseller and not directly from cisco, cisco
is refusing to take it under warranty and tells me to have the
reseller take ca
On Fri Apr 04, 2014 at 09:42:29AM +0200, Laurent CARON wrote:
> My device is indeed supposedly covered by a lifetime warranty. Since I'm
> still in the timeframe of less than 5 years after EOS...it should be
> good...should.
The *Limited* Lifetime Warranty is only offered to the original purchas
On 04/04/2014 01:51, Jimmy Hess wrote:
On Thu, Apr 3, 2014 at 1:46 PM, Brandon Ewing wrote:
On Thu, Apr 03, 2014 at 01:26:58PM -0400, Michael Brown wrote:
Did you purchase SMARTnet when you bought the device? If you didn't,
you're probably SOL.
This is not true. Cisco provides a limited lif
On Thu, Apr 3, 2014 at 1:46 PM, Brandon Ewing wrote:
> On Thu, Apr 03, 2014 at 01:26:58PM -0400, Michael Brown wrote:
> > Did you purchase SMARTnet when you bought the device? If you didn't,
> > you're probably SOL.
> This is not true. Cisco provides a limited lifetime warranty on hardware
> pur
On Thu, Apr 03, 2014 at 01:26:58PM -0400, Michael Brown wrote:
> Did you purchase SMARTnet when you bought the device? If you didn't,
> you're probably SOL.
This is not true. Cisco provides a limited lifetime warranty on hardware
purchased from them or an authorized reseller, with our without Sma
Back about ten years and three companies ago when I was a baby System
Administrator, I made that mistake. Suffice it to say that I HIGHLY
recommend looking for the "authorized reseller" (and getting SMARTNet
up-front--if nothing else, that process will generally reliably inform you
as to Cisco's o
Another point to consider when purchasing Cisco gear - there is a HUGE
difference between a "reseller", and an "Authorized Reseller". Without
going into specifics, I had experience with a previous customer that
purchased Cisco gear from a "reseller" - all refurbished/grey-market that
Cisco had as
Another point to consider when purchasing Cisco gear - there is a
difference between a "reseller", and an "Authorized Reseller". Without
going into specifics, I had experience with a previous customer that
purchased Cisco gear from a "reseller" - all
On Thu, Apr 3, 2014 at 1:26 PM, Michael Brown
On 14-04-03 12:44 PM, Laurent CARON wrote:
> I bought a C3750G-12S which is now end of sale on cisco website. This
> device is now defective.
>
> Since I bought it from a reseller and not directly from cisco, cisco
> is refusing to take it under warranty and tells me to have the
> reseller take car
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