On 14-04-03 12:44 PM, Laurent CARON wrote: > I bought a C3750G-12S which is now end of sale on cisco website. This > device is now defective. > > Since I bought it from a reseller and not directly from cisco, cisco > is refusing to take it under warranty and tells me to have the > reseller take care of it. > > The reseller doesnt wan't to hear about this device since it is end of > sale. Did you purchase SMARTnet when you bought the device? If you didn't, you're probably SOL. > According to cisco website, end of sale means the device is still > covered for 5 years. This is not base warranty - this is potential coverage. Base warranty is 90 days: http://www.cisco.com/go/warranty > My question is: Is it normal for my supplier to refuse to take it > under warranty? See above. > Is there (from your experience) a chance I might get cisco to deal > with it ? Not likely.
Specific information for this product's EOL is here: http://www.cisco.com/c/en/us/products/collateral/switches/catalyst-3750-series-switches/eol_c51-696372.html You'll need to have a service contract associated with the device (SMARTnet). Unfortunately for you, from that page: End of New Service Attachment Date: January 30, 2014 "For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract." So if you don't already have SMARTnet, you're probably out of luck. M. -- Michael Brown | The true sysadmin does not adjust his behaviour Systems Administrator | to fit the machine. He adjusts the machine mich...@supermathie.net | until it behaves properly. With a hammer, | if necessary. - Brian
