Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread Jim Popovitch
On Sun, Feb 22, 2009 at 18:31, John Martinez wrote: > So the most constructive answer that I received related to this thread > is that someone is using Comcast Ethernet services for $5.25/MB for a > 500MB pipe. > I wonder how much 10MB synchronous would cost? From: http://business.comcast.com/lar

Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread John Martinez
So the most constructive answer that I received related to this thread is that someone is using Comcast Ethernet services for $5.25/MB for a 500MB pipe. I wonder how much 10MB synchronous would cost? JC Dill wrote: > Jim Popovitch wrote: >> But that doesn't really equate to network traffic (IMHO

Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread JC Dill
Jim Popovitch wrote: But that doesn't really equate to network traffic (IMHO). No, it doesn't. I didn't make the analogy to airlines, I responded to the analogy made by someone else. If your upstream has an outage, it is more akin to a delayed departure rather than an airline bump or flig

Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread Jim Popovitch
On Sun, Feb 22, 2009 at 16:37, JC Dill wrote: > When you have a confirmed reservation, airlines in the US and EU are > required to pay "delayed boarding compensation" when you are involuntarily > bumped, unless the reason is something completely outside their control > (such as the weather or when

Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread JC Dill
Paul Stewart wrote: *Some* airlines pay penalties - not all. When you have a confirmed reservation, airlines in the US and EU are required to pay "delayed boarding compensation" when you are involuntarily bumped, unless the reason is something completely outside their control (such as the w

RE: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread Paul Stewart
hat they back it up. SLA's are no good if they are not willing to "put their money where their mouth is" ;) Paul -Original Message- From: JC Dill [mailto:jcdill.li...@gmail.com] Sent: February 22, 2009 3:00 PM Cc: NANOG list Subject: Re: Comcast - No complaints! [was

Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread Brandon Galbraith
Notice you said voucher and not cash, which I'd consider the same as a network provider providing a credit and not cash. -brandon On 2/22/09, JC Dill wrote: > Jim Popovitch wrote: >> On Sun, Feb 22, 2009 at 13:26, JC Dill wrote: >> >>> Many businesses could make out like a bandit if they don't

Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread JC Dill
Jim Popovitch wrote: On Sun, Feb 22, 2009 at 13:26, JC Dill wrote: Many businesses could make out like a bandit if they don't have to pay a penalty when they don't perform, but just give you your money back. I'm curious, when traveling by car or by plane, do you often demand impositio

Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread Jim Popovitch
On Sun, Feb 22, 2009 at 13:26, JC Dill wrote: > Many businesses could make out like a bandit if they don't have to > pay a penalty when they don't perform, but just give you your money back. I'm curious, when traveling by car or by plane, do you often demand imposition of penalties for travel lat

Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread JC Dill
Just because no network provider today offers to do better than refund your money doesn't mean this is all they "can" do. Perhaps someday one of the networks will be confident enough about their services to offer a better SLA that includes paying a penalty when they fail to deliver what they p

Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread Brandon Galbraith
Very true. You'll be hard pressed to find an IP/transit/dark fiber provider who is going to agree to be liable for anything except what you've paid in the event of an SLA violation. -brandon On 2/22/09, Patrick W. Gilmore wrote: > On Feb 22, 2009, at 1:26 PM, JC Dill wrote: >> Seth Mattinen wrot

Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread Patrick W. Gilmore
On Feb 22, 2009, at 1:26 PM, JC Dill wrote: Seth Mattinen wrote: If I give someone money to do something, and they fail to meet the contracted metrics, what else can they give me except money back? They can pay a penalty. Simply giving you your money back may not make you whole. Many bu

Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread JC Dill
Seth Mattinen wrote: Paul M. Moriarty wrote: Oh, and you might want to read those SLA's you get from AT&T or any other carrier. Typically, all they give you for not meeting the SLA is "credits" and you typically have to ask for them, in writing within 30 days to actually get them. If

Re: Comcast - No complaints! [was: Re: Craptastic Service!

2009-02-22 Thread Seth Mattinen
Paul M. Moriarty wrote: > > Oh, and you might want to read those SLA's you get from AT&T or any > other carrier. Typically, all they give you for not meeting the SLA is > "credits" and you typically have to ask for them, in writing within 30 > days to actually get them. > If I give someone mone

RE: Comcast - No complaints! [was: Re: Craptastic Service! (was: Re:comcast price check)]

2009-02-22 Thread John van Oppen
206.973.8302 (Direct) 206.973.8300 (main office) -Original Message- From: Paul M. Moriarty [mailto:p...@igtc.com] Sent: Sunday, February 22, 2009 10:03 AM To: Ryan A. Krenzischek Cc: NANOG list Subject: Comcast - No complaints! [was: Re: Craptastic Service! (was: Re:comcast price check)] I&#x

Comcast - No complaints! [was: Re: Craptastic Service! (was: Re: comcast price check)]

2009-02-22 Thread Paul M. Moriarty
I've been using their biz offering for the past 18 months and have had a very good experience, including same day fixes all three times I reported problems (no truck dispatch required). For $105/month I get excellent speed and routable IP's. A good deal from my perspective. Oh, and you mi