GEO LOCATION

2017-05-03 Thread Chris Lane
All We have several direct allocations from ARIN which we then provide smaller prefixes to our customers across the country. Our HQ is on the East coast, but many of our customers are on the West Coast. Trying to understand and fix some of my west coast customers GEO LOCATION issues as they are re

Fwd: Looking for a Comcast engineer

2016-12-07 Thread Chris Lane
Thanks to the team that reached out, this has been resolved -- Forwarded message -- From: Chris Lane Date: Tue, Dec 6, 2016 at 10:08 AM Subject: Looking for a Comcast engineer To: nanog@nanog.org If a Comcast engineer is available mind hitting me up offline. I am not a

Looking for a Comcast engineer

2016-12-06 Thread Chris Lane
If a Comcast engineer is available mind hitting me up offline. I am not a customer, but a former customer of mine is still advertising my IP /24 out to you Comcast. the prefix belongs to our company and the former customer won't return my calls. I'd like you to remove prefix from filters. Much r

Re: 10Gb CPE

2015-05-26 Thread Chris Lane
We use Brocade ICX 6450s for this. -Chris On Tue, May 26, 2015 at 2:40 PM, Daniel Rohan wrote: > With the deluge of 10Gb X device recommendations, I thought I'd hit the > list with one more. Does anyone out there running 10Gb managed CPE feel > like sharing their experiences? > > Our use case

Re: Time Warner outage?

2014-08-28 Thread Chris Lane
e trace below looks > like a transit connection that should be unaffected by DHCP. Looks more > like a routing issue. Also sounds unlikely that one DHCP server would be > covering this large a scope. > > > > Steven Naslund > > Chicago IL > > > > -Origina

Re: Time Warner outage?

2014-08-28 Thread Chris Lane
I heard the following, It was actually an engineer doing maintenance on the dhpc server that stopped customers from getting an IP address when the connected to the network between 5:30 and 7:00. The funny part is upper Managment heard about it on the today show On Thu, Aug 28, 2014 at 8:46 AM,

Re: Customer Support Ticketing

2014-03-19 Thread Chris Lane
Hey paul We use Netsuite with OpenNms ~ as an ISP i think you will always be stuck with alot of customization ~ unless you build your own Good luck Chris On Wed, Mar 19, 2014 at 10:01 AM, Paul Stewart wrote: > Hey folks > > We need a new customer ticketing system and I'm looking for input