[mailop] Sophos contact

2024-09-11 Thread Scott Q. via mailop
Hello, is there anyone that works for Sophos that can contact me off-list ? We are getting a weird bounce message for one of our customers even though the recipient can be e-mailed just fine from other e-mail addresses, so this leads me to believe there is some sort of block in place. 44.232.189.

Re: [mailop] Sophos contact

2024-09-11 Thread Mark Alley via mailop
On 9/11/2024 3:41 PM, Scott Q. via mailop wrote: Hello, is there anyone that works for Sophos that can contact me off-list ? We are getting a weird bounce message for one of our customers even though the recipient can be e-mailed just fine from other e-mail addresses, so this leads me to beli

Re: [mailop] Sophos contact

2024-09-11 Thread Scott Q. via mailop
Even if the MX is handled by Sophos directly ? courts.az.gov   mail exchanger = 20 mx-02-us-west-2.prod.hydra.sophos.com. courts.az.gov   mail exchanger = 10 mx-01-us-west-2.prod.hydra.sophos.com. Also this being a GOV entity, it's almost impossible to get a hold of them... Scott On Wednesday,

Re: [mailop] Sophos contact

2024-09-11 Thread Mark Alley via mailop
From the doc language below on your particular error, unfortunately yes, this is almost certainly related to a customer-specific configuration. "XGEMAIL_0008    Message rejected because a domain, an IP address, or an email address is in the *admin* block list." Worst case scenario, you reach