From the doc language below on your particular error, unfortunately
yes, this is almost certainly related to a customer-specific configuration.
"XGEMAIL_0008 Message rejected because a domain, an IP address, or an
email address is in the *admin* block list."
Worst case scenario, you reach out to them through an alternative email
and try to get the correspondent to raise an internal ticket to get it
fixed through their IT team, or alternatively try
postmas...@courts.az.gov - I checked and it seems like a valid recipient
(at least, it didn't bounce).
- Mark Alley
On 9/11/2024 4:36 PM, Scott Q. wrote:
Even if the MX is handled by Sophos directly ?
courts.az.gov mail exchanger = 20 mx-02-us-west-2.prod.hydra.sophos.com.
courts.az.gov mail exchanger = 10 mx-01-us-west-2.prod.hydra.sophos.com.
Also this being a GOV entity, it's almost impossible to get a hold of
them...
Scott
On Wednesday, 11/09/2024 at 17:32 Mark Alley wrote:
On 9/11/2024 3:41 PM, Scott Q. via mailop wrote:
Hello,
is there anyone that works for Sophos that can contact me
off-list ? We are getting a weird bounce message for one of our
customers even though the recipient can be e-mailed just fine
from other e-mail addresses, so this leads me to believe there is
some sort of block in place.
44.232.189.154 does not like recipient.
Remote host said: 550 5.7.1 XGEMAIL_0008 Command rejected
Giving up on 44.232.189.154.
Thank you,
Scott
https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/EmailSecurity/SMTPErrorCodes/index.html
The email address of the sender or domain is highly likely in that
Sophos customer's blocklist. You'd need the Sophos customer's
email administrator to look at it.
-Mark Alley
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