Re: Reporting problems with iTunes Store Purchases [was Re: An Itunes store issue]

2010-04-03 Thread Esther
Hi Krister, I'm going to give you the email contact link for the iTunes Store Customer service: http://www.apple.com/support/itunes/contact.html Your iTunes account page interface now seems to take you to the support FAQ page when you use the "Report a Problem", rather than bringing up t

Reporting problems with iTunes Store Purchases [was Re: An Itunes store issue]

2010-04-03 Thread Esther
Hi Krister, I'll point you to the Apple Support document on "How to Report an Issue with your iTunes Store Purchase": http://support.apple.com/kb/HT1933 If you check your account purchase history, you'll be able to view the transaction record for your purchase and copy the order number. Th

Re: An Itunes store issue

2010-04-03 Thread Charlie Doremus
If I were you I would call 1-800-my-apple and explain the situation to customer service. They may direct you to someone else but hang in they are pretty good about solving this sort of problem. On Fri, Apr 2, 2010 at 8:58 AM, Krister Ekstrom wrote: > Hi folks. I have purchased an item from the It

An Itunes store issue

2010-04-03 Thread Krister Ekstrom
Hi folks. I have purchased an item from the Itunes store, namely a music download and now it turns out that in one of the songs it sounds like the cd from which the song was taken got stuck for a little while. Is there any possibility of complaining on the itunes store, and if so, how? I've sear