Hi Krister,
I'm going to give you the email contact link for the iTunes Store
Customer service:
http://www.apple.com/support/itunes/contact.html
Your iTunes account page interface now seems to take you to the
support FAQ page when you use the "Report a Problem", rather than
bringing up the contact email so you can just type in your question.
No reason for you to wander around that page looking for the Email
contact. (It does help to identify the date and order number of your
purchase, though). I've only ever had to contact Customer service
twice, and the interface was simpler then.
HTH
Cheers,
Esther
On 3 Apr 2010, Esther wrote:
Hi Krister,
I'll point you to the Apple Support document on "How to Report an
Issue with your iTunes Store Purchase":
http://support.apple.com/kb/HT1933
If you check your account purchase history, you'll be able to view
the transaction record for your purchase and copy the order number.
Then you can use item chooser menu to locate the "Report a problem"
button. Press it (VO-Space), and then paste in the information
about the order number and date, identify the track, and describe
the problem. They'll be able to check the track based on your
information and, if there's a problem, correct it so you can
download a good version, or credit you for the purchase if they
can't provide a satisfactory version. You get an email response
within 24 hours, and I think they can do a live chat session if you
need to interact with them in real time as a follow up.
1. Navigate to "View My Account" in the Store menu on the menu bar
(VO-M to menu bar, press "s" to go to Store, arrow down, press "v"
to "View My Account", and return).
2. Enter your password in the dialog window for your account and
return
3. Use item chooser menu to find the "Purchase History" button and
press it (VO-Space).
4. The purchase history page will contain a list of all your
purchases with the latest one at the top. Copy the date and order
number information. (You can use the VO-Shift-C "last phrase copied
to pasteboard" shortcut, then Command-V to paste in your report of
the problem in the next step).
5. Use item chooser to find the "Report problem" button and press
(VO-Space). You should give your transaction information (including
date and order number) with your report.
When you're finished, press the "Done" button to leave your account
page and return to where you were in iTunes. Things may be a bit
busy today at the iTunes Store with the launch of the iPad if you
find it slow to log in.
HTH
Cheers,
Esther
On 2 Apr 2010, at 08:58, Krister Ekstrom wrote:
Hi folks. I have purchased an item from the Itunes store, namely a
music download and now it turns out that in one of the songs it
sounds like the cd from which the song was taken got stuck for a
little while. Is there any possibility of complaining on the itunes
store, and if so, how? I've searched through the store but have yet
to find an answer to this problem. Could somebody please help me out?
Many thanks in advance
/Krister
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