Re: Incident Management (was: Re: pointless mail, (was Re: android-build's are failing...))

2012-05-13 Thread Michael Hudson-Doyle
the "wake people up" category and I definitely don't want people to avoid creating an incident report because the process implies that all incidents are a big deal that require disturbing people's sleep. If we were to have a general incident management policy, I think we would need to c

Re: Incident Management

2012-05-11 Thread Joey STANFORD
Ok, let's try your way and see how it works. Can you please just link from the IR to your lava bit so there's a two-way link? Thanks... On Fri, May 11, 2012 at 9:22 AM, Andy Doan wrote: > On 05/11/2012 08:50 AM, Joey STANFORD wrote: >> >> I was hoping we could have one system for this instead of

Re: Incident Management

2012-05-11 Thread Andy Doan
On 05/11/2012 08:50 AM, Joey STANFORD wrote: I was hoping we could have one system for this instead of two. Are you sure that the existing IR process can't be tweaked and used for this purpose? My fear is that we'd wind up spamming your list of incidents with stuff like "panda14's SD card died

Re: Incident Management (was: Re: pointless mail, (was Re: android-build's are failing...))

2012-05-11 Thread Joey STANFORD
I was hoping we could have one system for this instead of two. Are you sure that the existing IR process can't be tweaked and used for this purpose? On Thu, May 10, 2012 at 8:59 PM, Michael Hudson-Doyle wrote: > On Fri, 11 May 2012 12:11:36 +1200, Michael Hudson-Doyle > wrote: >> On Fri, 11 May

Re: Incident Management (was: Re: pointless mail, (was Re: android-build's are failing...))

2012-05-10 Thread Michael Hudson-Doyle
On Fri, 11 May 2012 12:11:36 +1200, Michael Hudson-Doyle wrote: > On Fri, 11 May 2012 00:30:26 +0200, Alexander Sack wrote: > > On Fri, May 11, 2012 at 12:24 AM, Ricardo Salveti > > > Sure, I just think there are better places for it :-) Based on issues > > > we had with LAVA and Jenkins at the

Incident Management (was: Re: pointless mail, (was Re: android-build's are failing...))

2012-05-10 Thread Michael Hudson-Doyle
On Fri, 11 May 2012 00:30:26 +0200, Alexander Sack wrote: > On Fri, May 11, 2012 at 12:24 AM, Ricardo Salveti > > Sure, I just think there are better places for it :-) Based on issues > > we had with LAVA and Jenkins at the previous cycle, if I had one email > > for every issue, I'd send at least