On Fri, 11 May 2012 12:11:36 +1200, Michael Hudson-Doyle 
<michael.hud...@canonical.com> wrote:
> On Fri, 11 May 2012 00:30:26 +0200, Alexander Sack <a...@linaro.org> wrote:
> > On Fri, May 11, 2012 at 12:24 AM, Ricardo Salveti
> > > Sure, I just think there are better places for it :-) Based on issues
> > > we had with LAVA and Jenkins at the previous cycle, if I had one email
> > > for every issue, I'd send at least 20 of them, which is useful but
> > > that still doesn't make me send them to the list.]
> > 
> > Actually, I think LAVA outage was announced. I poked for getting more
> > status updates, so more mails would have been great.
> > 
> > Same goes for ci.linaro.org ... if our CI service used for everything
> > but android is not available, I want to get a mail that this is the
> > case.
> 
> So, what this discussion points to is: we need a process for handling
> disruptions to the services we provide.  When the **** hits the fan, the
> last think you want people to be doing is _thinking_, or at least,
> thinking about things that could have been thought through ahead of
> time and are not totally specific to the incident at hand.
> 
> Just recently within the LAVA team, we've started following such a
> process:
> 
>     https://wiki.linaro.org/Internal/LAVA/Incidents
> 
> (apologies to the non-Linaro insiders for the internal link).  The
> process will look very familiar to anyone who works at Canonical...
> 
> Creating a wiki page for each incident can feel a bit heavyweight, 

It turns out that moin has a funky NewPage macro
(https://wiki.linaro.org/HelpOnMacros#Others) that one can use to make
this really easy.  So we've scrapped the Google document.

Cheers,
mwh

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