Julien Dombre wrote:
> Hi,
>
> Duration in followups correspondong to the REAL time a technician pass
> to solve the ticket.
Yes, Understood.
> 6 months to solve a ticket ? Really long problem.
Most of it because of warranty claim of the item. We track all the item that
was send to supplier /
Hi,
Duration in followups correspondong to the REAL time a technician pass
to solve the ticket.
6 months to solve a ticket ? Really long problem.
It can cause problem on stats which are computed on hours.
Must to discuss about that.
Regards
Julien
ijez a écrit :
> Hi,
>
> It's possible to in
Hi,
It's possible to include the number of month and days in ticket follow-up?
Currently we could only set the durations in hours and minutes only.
Why? This is to cater the warranty claim durations in tickets which sometimes
takes up to 6 month to solved.
Thanks and Regards,
__
