Hi, Duration in followups correspondong to the REAL time a technician pass to solve the ticket. 6 months to solve a ticket ? Really long problem. It can cause problem on stats which are computed on hours.
Must to discuss about that. Regards Julien ijez a écrit : > Hi, > > It's possible to include the number of month and days in ticket follow-up? > Currently we could only set the durations in hours and minutes only. > > Why? This is to cater the warranty claim durations in tickets which sometimes > takes up to 6 month to solved. > > Thanks and Regards, > > > > _______________________________________________ > Glpi-dev mailing list > Glpi-dev@gna.org > https://mail.gna.org/listinfo/glpi-dev > _______________________________________________ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
