Re: [lopsa-discuss] How to improve a junior sysadmin's problem-solving skills

2010-07-16 Thread Damion Alexander
On 7/15/10 3:30 AM, Trey Darley wrote: > Suppose you have a junior colleague with bang-up technical skills but who > gets thrown off-track whenever things don't work as expected. Suppose this > person gets routinely blocked from working until a more senior person has > the availability to unblock t

Re: [lopsa-discuss] How to improve a junior sysadmin's problem-solving skills

2010-07-15 Thread Derek J. Balling
On Jul 15, 2010, at 2:35 PM, Mark McCullough wrote: > If they started down a slightly wrong path, I'd keep an eye on it, but going > down wrong paths is normal. ... and sometimes yields a much better solution than the "proper, expected path" would have led to. :-) I've seen a fair share "hol

Re: [lopsa-discuss] How to improve a junior sysadmin's problem-solving skills

2010-07-15 Thread Mark McCullough
On 2010 Jul 15, at 02:30, Trey Darley wrote: > Suppose you have a junior colleague with bang-up technical skills but who > gets thrown off-track whenever things don't work as expected. Suppose this > person gets routinely blocked from working until a more senior person has > the availability to u

Re: [lopsa-discuss] How to improve a junior sysadmin's problem-solving skills

2010-07-15 Thread Esther Filderman
On Thu, Jul 15, 2010 at 12:32 PM, Brandon S Allbery KF8NH wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > One more comment:  I see a number of respondents here despairing because > some people don't have the "run and find out" urge.  I'd like to point out > that the in-built urge to d

Re: [lopsa-discuss] How to improve a junior sysadmin's problem-solving skills

2010-07-15 Thread Brandon S Allbery KF8NH
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 One more comment: I see a number of respondents here despairing because some people don't have the "run and find out" urge. I'd like to point out that the in-built urge to do so is independent of the expertise to do so; the former can't be taught, bu

Re: [lopsa-discuss] How to improve a junior sysadmin's problem-solving skills

2010-07-15 Thread Brandon S Allbery KF8NH
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 7/15/10 04:15 , Luke S Crawford wrote: > You need to make it clear that there is no longer a script, and that > their job is now, essentially, to figure things out. +1 When I first got a job involving larger projects (with more severe consequen

Re: [lopsa-discuss] How to improve a junior sysadmin's problem-solving skills

2010-07-15 Thread Edward Ned Harvey
> From: discuss-boun...@lopsa.org [mailto:discuss-boun...@lopsa.org] On > Behalf Of Trey Darley > > Suppose you have a junior colleague with bang-up technical skills but > who > gets thrown off-track whenever things don't work as expected. Suppose > this > person gets routinely blocked from workin

Re: [lopsa-discuss] How to improve a junior sysadmin's problem-solving skills

2010-07-15 Thread Luke Quattrochi
I definitely agree with Mr. Luke Crawford, it's often a problem of expectations. This may seem overly simplistic, but I have always used the socratic method. You effectively model the questions she should be asking herself to solve the problem. She will pick up on it pretty quickly. I combine t

Re: [lopsa-discuss] How to improve a junior sysadmin's problem-solving skills

2010-07-15 Thread John BORIS
Trey, You've touched on a topic that I feel isn't really taught in any class or certification. I am not sure how it gets taught to the student. Luke had a good point that the junior admin has to know that they aren't going to go to the wood shed for trying some type of fix , The First Time. They h

Re: [lopsa-discuss] How to improve a junior sysadmin's problem-solving skills

2010-07-15 Thread Luke S Crawford
"Trey Darley" writes: > Suppose you have a junior colleague with bang-up technical skills but who > gets thrown off-track whenever things don't work as expected. Suppose this > person gets routinely blocked from working until a more senior person has > the availability to unblock them. Suppose th