Re: ABRT frustrating for users and developers

2010-02-11 Thread Christoph Wickert
Am Montag, den 18.01.2010, 21:58 -0800 schrieb Adam Williamson: > On Sun, 2010-01-17 at 15:12 +0100, Christoph Wickert wrote: > > > I doubt this very much. Many people don't report the bugs when the app > > crashes but later, many reports in a row. Most of my reports read "I > > have no idea what

Re: ABRT frustrating for users and developers

2010-02-11 Thread Till Maas
On Mon, Jan 18, 2010 at 09:58:21PM -0800, Adam Williamson wrote: > On Sun, 2010-01-17 at 15:12 +0100, Christoph Wickert wrote: > > > I doubt this very much. Many people don't report the bugs when the app > > crashes but later, many reports in a row. Most of my reports read "I > > have no idea what

Re: ABRT frustrating for users and developers

2010-02-09 Thread Denys Vlasenko
On Mon, 2010-01-18 at 09:06 +0100, Jiri Moskovcak wrote: > On 01/17/2010 06:49 PM, Camilo Mesias wrote: > >> Someone else asked this earlier - but why do users need the debug-info > >> packages - only the debugger looking at the tracebacks needs this. So > >> seems installing the debug files on e

Re: ABRT frustrating for users and developers

2010-01-25 Thread Nils Philippsen
On Mon, 2010-01-18 at 11:17 +0100, Jan Kratochvil wrote: > On Mon, 18 Jan 2010 09:18:11 +0100, Jiri Moskovcak wrote: > > On 01/17/2010 05:57 PM, Christoph Wickert wrote: > > > 5. Instead of hashes the missing debuginfo packages should be > > > listed with n-v-r, so people can install t

Re: ABRT frustrating for users and developers

2010-01-20 Thread Nikola Pajkovsky
Dne 19.1.2010 23:06, Adam Williamson napsal(a): > need more unstable apps! I can easily prepare some nuke bombs ;) -- Nikola -- devel mailing list devel@lists.fedoraproject.org https://admin.fedoraproject.org/mailman/listinfo/devel

Re: ABRT frustrating for users and developers

2010-01-19 Thread Peter Robinson
On Tue, Jan 19, 2010 at 10:06 PM, Adam Williamson wrote: > On Tue, 2010-01-19 at 11:44 +0100, Jiri Moskovcak wrote: > > > > Package updates to ABRT > > > should receive a lot of testing in order to avoid rushed "stable" > > releases > > > that result in less useful bz tickets. > > > > I agree, we

Re: ABRT frustrating for users and developers

2010-01-19 Thread Adam Williamson
On Tue, 2010-01-19 at 11:44 +0100, Jiri Moskovcak wrote: > > Package updates to ABRT > > should receive a lot of testing in order to avoid rushed "stable" > releases > > that result in less useful bz tickets. > > I agree, we (ABRT team) do a lot of testing before new release, but of > > course c

Re: ABRT frustrating for users and developers

2010-01-19 Thread Przemek Klosowski
On 01/17/2010 07:41 AM, Michael Schwendt wrote: > The request to give the RAM some testing is not impolite. I absolutely agree---it is usually a simple test that people can run with minimal guidance, and it can possibly detect problems that would otherwise be very hard to diagnose (I personally ha

Re: ABRT frustrating for users and developers

2010-01-19 Thread Jiri Moskovcak
On 01/19/2010 11:27 AM, Michael Schwendt wrote: On Mon, 18 Jan 2010 21:49:05 -0800, Adam wrote: On Sat, 2010-01-16 at 16:01 +0100, Christoph Wickert wrote: * abrt is frustrating for users: Today I received my first "No need for a reply...I will stop submitting tickets." Can s

Re: ABRT frustrating for users and developers

2010-01-19 Thread Michael Schwendt
On Mon, 18 Jan 2010 21:49:05 -0800, Adam wrote: > On Sat, 2010-01-16 at 16:01 +0100, Christoph Wickert wrote: > > > * abrt is frustrating for users: Today I received my first "No > > need for a reply...I will stop submitting tickets." > > > > Can somebody confirm my observations? >

Re: ABRT frustrating for users and developers

2010-01-18 Thread Adam Williamson
On Sun, 2010-01-17 at 17:49 +, Camilo Mesias wrote: > > Someone else asked this earlier - but why do users need the > debug-info > > packages - only the debugger looking at the tracebacks needs this. > So > > seems installing the debug files on every desktop/server that has a > > problem is mu

Re: ABRT frustrating for users and developers

2010-01-18 Thread Adam Williamson
On Sun, 2010-01-17 at 15:12 +0100, Christoph Wickert wrote: > I doubt this very much. Many people don't report the bugs when the app > crashes but later, many reports in a row. Most of my reports read "I > have no idea what I was doing when foo crashed", even if they > submitted > it straight afte

Re: ABRT frustrating for users and developers

2010-01-18 Thread Adam Williamson
On Sat, 2010-01-16 at 16:01 +0100, Christoph Wickert wrote: > Con: > > * Unfortunately 3 out of ~ 40 reports is not a good percentage. Approximately the same as manual reports, in my experience. > * As already pointed out by Michael Schwendt some time ago, > there > were som

Re: ABRT frustrating for users and developers

2010-01-18 Thread David Tardon
On Mon, Jan 18, 2010 at 02:45:33PM +0100, Jiri Moskovcak wrote: > On 01/18/2010 02:18 PM, James Antill wrote: > >On Mon, 2010-01-18 at 11:19 +0100, Jiri Moskovcak wrote: > >>>Currently ABRT can at least run `rpm -qf MAIN_EXECUTABLE > >>>ALL_GDB_INFO_SHARED_DISPLAYED LIBRARIES FILENAMES' and report

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jiri Moskovcak
On 01/18/2010 02:18 PM, James Antill wrote: On Mon, 2010-01-18 at 11:19 +0100, Jiri Moskovcak wrote: Currently ABRT can at least run `rpm -qf MAIN_EXECUTABLE ALL_GDB_INFO_SHARED_DISPLAYED LIBRARIES FILENAMES' and report these nvrs in the Bugzilla bugreport before such build-id -> nvr server is

Re: ABRT frustrating for users and developers

2010-01-18 Thread James Antill
On Mon, 2010-01-18 at 11:19 +0100, Jiri Moskovcak wrote: > > Currently ABRT can at least run `rpm -qf MAIN_EXECUTABLE > > ALL_GDB_INFO_SHARED_DISPLAYED LIBRARIES FILENAMES' and report these nvrs in > > the Bugzilla bugreport before such build-id -> nvr server is deployed. This should use the yum

Re: ABRT frustrating for users and developers

2010-01-18 Thread Thomas Moschny
2010/1/18 Jiri Moskovcak : > On 01/18/2010 01:28 PM, Thomas Moschny wrote: >> 2010/1/18 Jiri Moskovcak: >>> ABRT used to do this (and still can, it's just disabled), but rpm -V uses >>> prelink to un-prelink the binaries to check the MD5 sum and security guys >>> don't like it. >> >> Can you explai

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jiri Moskovcak
On 01/18/2010 01:28 PM, Thomas Moschny wrote: 2010/1/18 Jiri Moskovcak: Plus abrt should run `rpm -V' on any rpm involved in the transaction (=if user does not have replaced the binary by some non-rpm "make install"). ABRT used to do this (and still can, it's just disabled), but rpm -V uses pr

Re: ABRT frustrating for users and developers

2010-01-18 Thread Thomas Moschny
2010/1/18 Jiri Moskovcak : >> Plus abrt should run `rpm -V' on any rpm involved in the transaction (=if >> user >> does not have replaced the binary by some non-rpm "make install"). > > ABRT used to do this (and still can, it's just disabled), but rpm -V uses > prelink to un-prelink the binaries to

Re: ABRT frustrating for users and developers

2010-01-18 Thread David Tardon
On Mon, Jan 18, 2010 at 11:11:25AM +0100, Radek Vokal wrote: > On Mon, Jan 18, 2010 at 10:13 AM, Caolán McNamara wrote: > > On Sat, 2010-01-16 at 16:01 +0100, Christoph Wickert wrote: > >> I know that APRT is still very young technology, but after 2 months it's > >> time for a interim conclusion.

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jiri Moskovcak
On 01/18/2010 11:38 AM, Jan Kratochvil wrote: On Mon, 18 Jan 2010 11:19:29 +0100, Jiri Moskovcak wrote: On 01/18/2010 11:17 AM, Jan Kratochvil wrote: Currently ABRT can at least run `rpm -qf MAIN_EXECUTABLE ALL_GDB_INFO_SHARED_DISPLAYED LIBRARIES FILENAMES' and report these nvrs in the Bugzilla

Re: ABRT frustrating for users and developers

2010-01-18 Thread Nikola Pajkovsky
Dne 16.1.2010 22:25, Ola Thoresen napsal(a): > Have a look at this bug for instance: > > https://bugzilla.redhat.com/show_activity.cgi?id=531343 > It was closed two months ago as "WORKSFORME", still ABRT adds more and > more users to the Cc-list. > > Obviously something is not working for someone,

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jan Kratochvil
On Mon, 18 Jan 2010 11:19:29 +0100, Jiri Moskovcak wrote: > On 01/18/2010 11:17 AM, Jan Kratochvil wrote: > > Currently ABRT can at least run `rpm -qf MAIN_EXECUTABLE > > ALL_GDB_INFO_SHARED_DISPLAYED LIBRARIES FILENAMES' and report these nvrs in > > the Bugzilla bugreport before such build-id ->

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jiri Moskovcak
On 01/18/2010 11:17 AM, Jan Kratochvil wrote: On Mon, 18 Jan 2010 09:18:11 +0100, Jiri Moskovcak wrote: On 01/17/2010 05:57 PM, Christoph Wickert wrote: 5. Instead of hashes the missing debuginfo packages should be listed with n-v-r, so people can install them manually. This co

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jan Kratochvil
On Mon, 18 Jan 2010 09:18:11 +0100, Jiri Moskovcak wrote: > On 01/17/2010 05:57 PM, Christoph Wickert wrote: > > 5. Instead of hashes the missing debuginfo packages should be > > listed with n-v-r, so people can install them manually. > > This could be a problem. ABRT determines the re

Re: ABRT frustrating for users and developers

2010-01-18 Thread Radek Vokal
On Mon, Jan 18, 2010 at 10:13 AM, Caolán McNamara wrote: > On Sat, 2010-01-16 at 16:01 +0100, Christoph Wickert wrote: >> I know that APRT is still very young technology, but after 2 months it's >> time for a interim conclusion. For me the conclusions are: > > Abrt's getting a bit of a knocking in

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jan Kratochvil
On Mon, 18 Jan 2010 09:06:13 +0100, Jiri Moskovcak wrote: > On 01/17/2010 06:49 PM, Camilo Mesias wrote: > > This is a good point, the users shouldn't really have to install > > debuginfo for a one-off use. It would be better for a central server > > or service to have access to all the debuginfo f

Re: ABRT frustrating for users and developers

2010-01-18 Thread Caolán McNamara
On Sat, 2010-01-16 at 16:01 +0100, Christoph Wickert wrote: > I know that APRT is still very young technology, but after 2 months it's > time for a interim conclusion. For me the conclusions are: Abrt's getting a bit of a knocking in this thread, but I'm fairly happy with it myself, it's doing its

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jiri Moskovcak
On 01/18/2010 09:34 AM, Alexander Larsson wrote: On Mon, 2010-01-18 at 09:31 +0100, Alexander Larsson wrote: On Sun, 2010-01-17 at 13:02 +, Camilo Mesias wrote: Having said that the things that can be done with a mere backtrace are limited. I would almost always need to look at the coref

Re: ABRT frustrating for users and developers

2010-01-18 Thread Alexander Larsson
On Mon, 2010-01-18 at 09:31 +0100, Alexander Larsson wrote: > On Sun, 2010-01-17 at 13:02 +, Camilo Mesias wrote: > > > Having said that the things that can be done with a mere backtrace > are > > limited. I would almost always need to look at the corefile too, and > > would be frustrated if i

Re: ABRT frustrating for users and developers

2010-01-18 Thread Alexander Larsson
On Sun, 2010-01-17 at 13:02 +, Camilo Mesias wrote: > Having said that the things that can be done with a mere backtrace are > limited. I would almost always need to look at the corefile too, and > would be frustrated if it wasn't available. Perhaps the workflow that > starts with ABRT providi

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jiri Moskovcak
On 01/17/2010 05:57 PM, Christoph Wickert wrote: Am Sonntag, den 17.01.2010, 15:53 +0100 schrieb Jiri Moskovcak: On 01/16/2010 04:01 PM, Christoph Wickert wrote: I know that APRT is still very young technology, but after 2 months it's time for a interim conclusion. For me the conclusions are:

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jiri Moskovcak
On 01/17/2010 06:49 PM, Camilo Mesias wrote: Someone else asked this earlier - but why do users need the debug-info packages - only the debugger looking at the tracebacks needs this. So seems installing the debug files on every desktop/server that has a problem is much less efficient than just

Re: ABRT frustrating for users and developers

2010-01-18 Thread Jiri Moskovcak
On 01/18/2010 12:58 AM, Tom Lane wrote: Tony Nelson writes: On 10-01-17 12:32:17, Mail Lists wrote: Someone else asked this earlier - but why do users need the debug-info packages - only the debugger looking at the tracebacks needs this. So seems installing the debug files on every desktop/ se

Re: ABRT frustrating for users and developers

2010-01-17 Thread Tom Lane
Tony Nelson writes: > On 10-01-17 12:32:17, Mail Lists wrote: >> Someone else asked this earlier - but why do users need the >> debug-info packages - only the debugger looking at the tracebacks >> needs this. So seems installing the debug files on every desktop/ >> server that has a problem is mu

Re: ABRT frustrating for users and developers

2010-01-17 Thread Camilo Mesias
cores typically compress fantastically well, too. -- devel mailing list devel@lists.fedoraproject.org https://admin.fedoraproject.org/mailman/listinfo/devel

Re: ABRT frustrating for users and developers

2010-01-17 Thread Mail Lists
On 01/17/2010 01:20 PM, Tony Nelson wrote: > Apparently Linux has no mini-dump facility, so the upload of the whole > core dump file would be onerous as well. > I'd still bet a core file is smaller than the 60 - 100 debug packages (per crashing app) I need before I can send a trace back. --

Re: ABRT frustrating for users and developers

2010-01-17 Thread Tony Nelson
On 10-01-17 12:32:17, Mail Lists wrote: > On 01/17/2010 11:57 AM, Christoph Wickert wrote: > > Am Sonntag, den 17.01.2010, 15:53 +0100 schrieb Jiri Moskovcak: > >> On 01/16/2010 04:01 PM, Christoph Wickert wrote: > > >> > >> I'm open to any ideas how to improve this. > > > Someone else asked th

Re: ABRT frustrating for users and developers

2010-01-17 Thread Camilo Mesias
>  Someone else asked this earlier - but why do users need the debug-info > packages - only the debugger looking at the tracebacks needs this. So > seems installing the debug files on every desktop/server that has a > problem is much less efficient than just on the dev computer who needs > the info

Re: ABRT frustrating for users and developers

2010-01-17 Thread Mail Lists
On 01/17/2010 11:57 AM, Christoph Wickert wrote: > Am Sonntag, den 17.01.2010, 15:53 +0100 schrieb Jiri Moskovcak: >> On 01/16/2010 04:01 PM, Christoph Wickert wrote: >> >> I'm open to any ideas how to improve this. Someone else asked this earlier - but why do users need the debug-info packages

Re: ABRT frustrating for users and developers

2010-01-17 Thread Christoph Wickert
Am Sonntag, den 17.01.2010, 15:53 +0100 schrieb Jiri Moskovcak: > On 01/16/2010 04:01 PM, Christoph Wickert wrote: > > I know that APRT is still very young technology, but after 2 months it's > > time for a interim conclusion. For me the conclusions are: > > > > Pro: > > > >* abrt is a help

Re: ABRT frustrating for users and developers

2010-01-17 Thread Tom Lane
Camilo Mesias writes: > What if every component had a placeholder bug for undiagnosed ABRT > info. Keeping all of them together would help to gauge which are > significant and which are one-in-a-million cosmic rays flipping RAM > bits etc. Well, it's supposed to do that already I think: if you ge

Re: ABRT frustrating for users and developers

2010-01-17 Thread Jiri Moskovcak
On 01/16/2010 04:01 PM, Christoph Wickert wrote: I know that APRT is still very young technology, but after 2 months it's time for a interim conclusion. For me the conclusions are: Pro: * abrt is a help for developers: I received one positive feedback from a developer: The backt

Re: ABRT frustrating for users and developers

2010-01-17 Thread Christoph Wickert
Am Sonntag, den 17.01.2010, 12:36 +0100 schrieb Nicolas Mailhot: > IMHO the big plus of abrt is it triggers even when the user is not > giving his full attention to the app and not checking what it does > exactly when it crashes (typical example is multitasking and doing stuff > in 3-4 apps when o

Re: ABRT frustrating for users and developers

2010-01-17 Thread Camilo Mesias
Can we draw any parallels from work in the commercial world? (I was going to use the word 'professional' but don't want to disparage open source work... it's just a different ecosystem) So at work we have to produce a software product. We test the product to the best of our ability / to test plans

Re: ABRT frustrating for users and developers

2010-01-17 Thread Michael Schwendt
On Sun, 17 Jan 2010 13:09:56 +0100, Nicolas wrote: > > A downside is that ABRT is triggered for all sorts of weird > > memory/heap > > corruption that isn't reproducible. Stability problems with RAM chips > > are widespread. > > > > A bugzilla stock response that points at "memtester" and "memtes

Re: ABRT frustrating for users and developers

2010-01-17 Thread Till Maas
On Sun, Jan 17, 2010 at 12:36:03PM +0100, Nicolas Mailhot wrote: > Le samedi 16 janvier 2010 à 15:09 -0500, Tom Lane a écrit : > > Users have to provide information > > about what they were doing, copies of input files, etc etc just the > > same as in a manually-initiated bug report. > > IMHO th

Re: ABRT frustrating for users and developers

2010-01-17 Thread Nicolas Mailhot
Le dimanche 17 janvier 2010 à 12:53 +0100, Michael Schwendt a écrit : > On Sun, 17 Jan 2010 12:36:03 +0100, Nicolas wrote: > > > Le samedi 16 janvier 2010 à 15:09 -0500, Tom Lane a écrit : > > > Users have to provide information > > > about what they were doing, copies of input files, etc etc jus

Re: ABRT frustrating for users and developers

2010-01-17 Thread Michael Schwendt
On Sun, 17 Jan 2010 12:36:03 +0100, Nicolas wrote: > Le samedi 16 janvier 2010 à 15:09 -0500, Tom Lane a écrit : > > Users have to provide information > > about what they were doing, copies of input files, etc etc just the > > same as in a manually-initiated bug report. > > IMHO the big plus of

Re: ABRT frustrating for users and developers

2010-01-17 Thread Nicolas Mailhot
Le samedi 16 janvier 2010 à 15:09 -0500, Tom Lane a écrit : > Users have to provide information > about what they were doing, copies of input files, etc etc just the > same as in a manually-initiated bug report. IMHO the big plus of abrt is it triggers even when the user is not giving his full a

Re: ABRT frustrating for users and developers

2010-01-16 Thread Christoph Wickert
Am Samstag, den 16.01.2010, 22:25 +0100 schrieb Ola Thoresen: > Have a look at this bug for instance: > > https://bugzilla.redhat.com/show_activity.cgi?id=531343 > It was closed two months ago as "WORKSFORME", still ABRT adds more and > more users to the Cc-list. > > Obviously something is not wo

Re: ABRT frustrating for users and developers

2010-01-16 Thread Ola Thoresen
Have a look at this bug for instance: https://bugzilla.redhat.com/show_activity.cgi?id=531343 It was closed two months ago as "WORKSFORME", still ABRT adds more and more users to the Cc-list. Obviously something is not working for someone, but ABRT seems to ignore the fact that the bug is closed

Re: ABRT frustrating for users and developers

2010-01-16 Thread Michael Schwendt
On Sat, 16 Jan 2010 15:09:46 -0500, Tom wrote: > Note: I haven't seen the submitter's end of ABRT yet, just the bug > reports. Maybe it does ask for more info ... Sort of. The final dialogue contains two text edit areas below the summary of what will be sent: http://mschwendt.fedorapeople.org/

Re: ABRT frustrating for users and developers

2010-01-16 Thread Tom Lane
Christoph Wickert writes: > I know that APRT is still very young technology, but after 2 months it's > time for a interim conclusion [ to wit, it sucks ] Yes. The primary problem I'm seeing is that even when it gives you a useful backtrace, the bug report consists *only* of the backtrace, which

Re: ABRT frustrating for users and developers

2010-01-16 Thread Christoph Höger
Am Samstag, den 16.01.2010, 16:01 +0100 schrieb Christoph Wickert: > I know that APRT is still very young technology, but after 2 months it's > time for a interim conclusion. For me the conclusions are: > > Pro: > > * abrt is a help for developers: I received one positive feedback >