Hi Jim,
Thanks , Yes your given link is perfect. we use that one.
Yes, it looks complicated too , I can code out of otrs straight away but
don't how to inject my code and get this work done.
Thanks
On Fri, Mar 27, 2015 at 12:15 PM, Jim Gibson wrote:
>
> > On Mar 26, 2015, at 3:54 PM, Benjamin
> On Mar 26, 2015, at 3:54 PM, Benjamin Fernandis wrote:
>
> Hi,
>
> We are using otrs help desk system which is in fully perl. We require to
> append automatic comment when our specific customer raise ticket to us. We
> have iteam no for each customer.So when customer send mail and in body h
