Hi Jim, Thanks , Yes your given link is perfect. we use that one.
Yes, it looks complicated too , I can code out of otrs straight away but don't how to inject my code and get this work done. Thanks On Fri, Mar 27, 2015 at 12:15 PM, Jim Gibson <jimsgib...@gmail.com> wrote: > > > On Mar 26, 2015, at 3:54 PM, Benjamin Fernandis <benjo11...@gmail.com> > wrote: > > > > Hi, > > > > We are using otrs help desk system which is in fully perl. We require to > append automatic comment when our specific customer raise ticket to us. We > have iteam no for each customer.So when customer send mail and in body he > mentioned iteam code ( like 43222222) , so otrs automatically checks sender > email id and then fetch iteam code from body and according to that otrs > fetch respective information from database or excel sheet and add comment > to that ticket. > > > > I can write logic out side of otrs. but i never tried to write any > module for 3rd party applications. > > > > Can you please suggest me a way to do this. > > > > Thanks > > Ben > > You don’t mention which OTRS Help Desk system you are using, but a Google > search turns up this one: > > <https://otrs.github.io/doc/manual/admin/stable/en/html/otrs.html> > > Is that the one? > > Perl modules are installed as source code files, so you can modify the > module’s source and add whatever functionality you need. The OTRS Help Desk > looks like a fairly complicated system, so adding functionality without > breaking it could be a significant task. In any case, it is probably > outside the scope of a Perl beginner’s list. > > Good luck. > > > -- > To unsubscribe, e-mail: beginners-unsubscr...@perl.org > For additional commands, e-mail: beginners-h...@perl.org > http://learn.perl.org/ > > >
