Re: OTRS module

Hi Jim, Thanks , Yes your given link is perfect. we use that one. Yes, it looks complicated too , I can code out of otrs straight away but don't how to inject my code and get this work done. Thanks On Fri, Mar 27, 2015 at 12:15 PM, Jim Gibson wrote: > > > On Mar 26, 2015, at 3:54 PM, Benjamin

Re: OTRS module

> On Mar 26, 2015, at 3:54 PM, Benjamin Fernandis wrote: > > Hi, > > We are using otrs help desk system which is in fully perl. We require to > append automatic comment when our specific customer raise ticket to us. We > have iteam no for each customer.So when customer send mail and in body h

OTRS module

Hi, We are using otrs help desk system which is in fully perl. We require to append automatic comment when our specific customer raise ticket to us. We have iteam no for each customer.So when customer send mail and in body he mentioned iteam code ( like 4322) , so otrs automatically checks sen