Hello,
It's been quite some time since our last communication regarding the LSA
call recording issue. We are still encountering 500 responses when
accessing call recordings.
I noticed that version 17 of your API has been released. However, there is
no mention in the release notes about whether
Hello,
I haven't heard anything yet. I'm reaching out again for any updates, and I'll
let you know when I get any information I can share.
This message is in relation to case "ref:!00D1U01174p.!5004Q02s01O1:ref"
(ADR-00227692)
Thanks,
Michael Cloonan
Google Ads API Team
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=~=~=~=~=~=~=~
Hello,
I'm writing to see if there are any updates on the matter we discussed
regarding the LSA call recording issue.
Your assistance is greatly appreciated.
On Saturday, May 11, 2024 at 7:54:55 AM UTC+8 Julius Decena wrote:
> Hello,
>
> Thank you for getting back to me. I appreciate your assi
Hello,
Thank you for getting back to me. I appreciate your assistance on this
matter. Looking forward to your response once you have more information.
On Fri, May 10, 2024 at 8:05 PM Google Ads API Forum Advisor
wrote:
> Hello,
>
> I'm checking with the team on the status of this fix. I know it
Hello,
I hope this email finds you well. I wanted to bring to your attention that
API version 16.1 has been released. However, upon reviewing the release
notes, I didn't find any mention of the LSA Call Recording 500 response
issue being addressed.
Additionally, I conducted some tests and foun
Hello,
That's good to hear, I appreciate your help on this matter.
On Tue, Apr 9, 2024 at 2:11 AM Google Ads API Forum Advisor
wrote:
> Hello,
>
> They got back to me already. Apparently, to fix this issue we need to wait
> for the next release of the API, which will be v16_1. You should follow
Hello,
I wanted to follow up again on the ongoing issue we discussed regarding the
500 errors we've encountered with some of the LSA lead call recording URLs.
I appreciate your effort in monitoring the progress. As it has been some
time since our last communication, I wanted to inquire if there h
Hello again,
Just following up on this and would like to know if there has been any
update regarding this matter. Thank you
On Wed, Mar 20, 2024 at 9:26 PM Julius Decena
wrote:
> Hello,
>
> I appreciate your assistance in this matter, look forward to hearing from
> you.
>
> On Wed, Mar 20, 2024
Hello,
I appreciate your assistance in this matter, look forward to hearing from
you.
On Wed, Mar 20, 2024 at 8:50 PM Google Ads API Forum Advisor
wrote:
> Hello,
>
> Thank you. I've passed this information along so that someone who knows
> about this feature specifically can take a look. I wil
Hello,
Thank you. I've passed this information along so that someone who knows about
this feature specifically can take a look. I will keep an eye on their progress
and let you know as soon as I have any new information to share.
This message is in relation to case "ref:!00D1U01174p.!5004Q02s01
Hello,
Here's a new set of LSA lead recording URLs with their respective customer
ID, the 500 internal server error seems to be happening frequently:
- 8058690966 -
https://ads.google.com/localservicesads/attachment/CJPqhVwQn_S-7AsYsonwjgEyA2doczgC
- 5765044803 -
https://ads.goog
Hello,
Thank you for this context. I think I finally understand what's going on here.
You provided a few URLs previously that were failing. Can you provide me with
the corresponding customer ID for each of those URLs (since you said that they
were from a variety) so that I can pass the informat
Hello,
Yes, I am using Google Ads API. The URLs I provided are call recording URL
from this query:
SELECT
local_services_lead_conversation.phone_call_details.call_recording_url
FROM
local_services_lead_conversation
On Wed, Mar 20, 2024 at 1:23 AM Google Ads API Forum Advisor
wrote:
> H
Hello,
Are you using the Google Ads API for this? My team is only able to provide
support for the Google Ads API specifically (generally troubleshooting errors
with specific requests/responses to the API).
If your query is about a Google Ads feature in general, not specific to the
API, you can
Hi Michael,
I appreciate your assistance on this matter. Here are some sample recording
URLs that results in a 500 or internal server error response:
-
https://ads.google.com/localservicesads/attachment/CPHPw18Qk9SW8QsYtd_ejgEyA2doczgC
-
https://ads.google.com/localservicesads/attac
Hello,
This case has been escalated to me.
Can you provide a specific example request/response where you get this error,
or at least a request ID for a request where you got this error, so I can take
a look at our logs and try to see if I can find any more details about what
caused the interna
Hello,
I understand that an 'INTERNAL_ERROR' could be transient in nature, but it
doesn't appear to be the case here. We're able to retrieve other call
recordings fine, but not the others.
Here's one instance:
- 2307495627
- creationDateTime: 2024-03-05 12:54:19.236424
- We've tried s
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