Hello, I understand that an 'INTERNAL_ERROR' could be transient in nature, but it doesn't appear to be the case here. We're able to retrieve other call recordings fine, but not the others.
Here's one instance: - 2307495627 - creationDateTime: 2024-03-05 12:54:19.236424 - We've tried several times in a span of days Note that this occurs in multiple customers/ad accounts. I can provide more if needed Best regards, Julius Decena On Tuesday, March 19, 2024 at 3:45:58 AM UTC+8 Google Ads API Forum Advisor wrote: > Hi, > > Thank you for reaching out to the Google Ads API support team. > > By reviewing your concern, I understand that you are getting ' > INTERNAL_ERROR > <https://developers.google.com/google-ads/api/docs/common-errors#:~:text=layer%20limitations.-,INTERNAL_ERROR,-Summary>' > > with status code 500 while using Local Service Ads call recording > URLs. Kindly note that the INTERNAL_ERROR > <https://developers.google.com/google-ads/api/docs/common-errors#:~:text=layer%20limitations.-,INTERNAL_ERROR,-Summary> > occurs > when something unexpected happens while processing the request. The common > cause could be the API isn't functioning correctly. However, this is > transient in nature and the API request will work again when retrying it > after 30 seconds or some time. You may also retry any requests that failed > with this error, using an exponential backoff schedule for the retries. > Here is a code example > <https://developers.google.com/google-ads/api/samples/handle-rate-exceeded-error> > demonstrating > how to implement an exponential back off strategy. > > If the issue still persists, then provide us with the below information, > so that we can investigate this issue further. > > - Affected Customer Id > - Date of this issue started > - How much time did you wait before retry of a request > > > This message is in relation to case > "ref:!00D1U01174p.!5004Q02s01O1:ref" (ADR-00227692) > > Thanks, > > [image: Google Logo] Google Ads API Team > > > > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/755d58fd-831a-4bdf-9d07-d3e55eb49ff9n%40googlegroups.com.
