RE: AuthenticationError.CUSTOMER_NOT_FOUND issue for active account

Hi Oksana, Thank you for reaching out. There are a few possibilities out there. One possibility is that you just created the customer account and it would take some time for the backend server to establish the account. Just wait a few minutes and try it again to see if it works. Another possibi

RE: AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201809

Hi, The AuthenticationError.CUSTOMER_NOT_FOUND error that you encountered means that the account was not found for the customer ID provided in the header. However, to better investigate this,

RE: AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201806

Hello Milos, The AuthenticationError.CUSTOMER_NOT_FOUND errors when there is no AdWords account found for the customer Id provided in the header. Please double check the prop

Re: AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201806

I get this issue randomly On Thursday, July 26, 2018 at 5:56:05 AM UTC-4, Zack Grannan wrote: > > Hello, > > For one of our customer's accounts, we are receiving an error > AuthenticationError.CUSTOMER_NOT_FOUND when querying the > CustomerService.getCustomers using the v201806 version of th

RE: AuthenticationError.CUSTOMER_NOT_FOUND - CustomerService.getCustomers

Hello Lukas, Could you please share the account CID and the email address of the user making API calls to the account you are referring to investigate further? You could use reply privately to the author option while sharing the information requested. Regards, Sai Teja, AdWords API Team =~=~=

Re: AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201806

Hey there, The customer has since disconnected their account, so it's not possible to replicate this issue currently. If it occurs again I will let you know! - Zack On Thu, Jul 26, 2018 at 12:35:54PM -0700, 'Teja Makani' via AdWords API and Google Ads API Forum wrote: > Hello Zack, > > The Aut

Re: AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201806

Hello Zack, The AuthenticationError.CUSTOMER_NOT_FOUND error usually occurs when there is no account found for the customer ID provided in the header. But CustomerService.getc

Re: AuthenticationError.CUSTOMER_NOT_FOUND

I send incorect customerId -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because

Re: [AuthenticationError.CUSTOMER_NOT_FOUND @]

Hi, You can use your developer token to target *any* AdWords account by using the OAuth2 credentials of the targeted account or one of its manager accounts to authorize your request. Please see this guide

Re: [AuthenticationError.CUSTOMER_NOT_FOUND @]

2017-06-12 15:09:44.085 |-INFO [http-nio-8088-exec-6] com.google.api.ads.adwords.lib.client.AdWordsServiceClient.requestInfoLogger [107] -| Request made: Service: "CustomerServiceInterfacePort" Method: "getCustomers" URL: "https://adwords.google.com/api/adwords/mcm/v201702/CustomerService";

Re: [AuthenticationError.CUSTOMER_NOT_FOUND @]

Hi, This error occurs when no account was found for the customer ID provided in the header which could be because you're trying to access an account that was just created with ManagedCustome

Re: [AuthenticationError.CUSTOMER_NOT_FOUND @]

On Friday, June 9, 2017 at 8:29:20 PM UTC+8, 6295...@qq.com wrote: > > com.google.api.ads.adwords.axis.v201702.cm.ApiException：null > at sun.reflect.NativeConstructorAccessorImpl.newInstance0（Native Method） > at > sun.reflect.NativeConstructorAccessorImpl.newInstance（NativeConstructorAccessorImp

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi Kaylin, I am glad to hear that it worked correctly. Regards, Joyce, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~

Re: AuthenticationError.CUSTOMER_NOT_FOUND

It's working correctly with that clientCustomerId. Thank you very much! On Friday, May 20, 2016 at 1:10:41 PM UTC-7, Joyce Lava wrote: > > Hi Kaylin, > > Based on the screenshot you sent, the correct clientCustomerId is > 697-551-2340. You need to set this as the clientCustomerId in the > confi

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi Kaylin, Based on the screenshot you sent, the correct clientCustomerId is 697-551-2340. You need to set this as the clientCustomerId in the configuration file (ads.properties

Re: AuthenticationError.CUSTOMER_NOT_FOUND

http://screencast.com/t/7hfawTf2T0 http://screencast.com/t/lukz1F9D58r I'm attaching screen shot. As you can see, that's correct customer_id and this id is working on google adwords site. And also I can see one campaign. On Friday, May 20, 2016 at 11:44:54 AM UTC-7, Kaylin Jeon wrote: > > When

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi Kaylin, First, the clientCustomerId format should be something like 123-456-7890. You might be using an incorrect clientCustomerId that's why you are receiving the AuthenticationError.CUSTOMER_ NOT_FOUND

Re: [AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'']

Hello, The AuthenticationError.CUSTOMER_NOT_FOUND error occurs when no account found for the customer ID provided in the header. Check out common causes of this error. Please verify you are pr

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi, Usually, this error means that no account found for the customer ID you provided in the header. This might be because the account has just been created and not established in the backend y

Re: AuthenticationError.CUSTOMER_NOT_FOUND

We are trying to get those information. Before that could you please tell us under what scenarios will this error be thrown? On Tuesday, June 2, 2015 at 12:36:42 AM UTC-7, Thanet Knack Praneenararat (AdWords API Team) wrote: > > Hi Nick, > > Did this happen to your existing account created a lo

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi Nick, Did this happen to your existing account created a long time ago? Or did this happen to your newly created account? Can you provide request and response SOAP logs (with your credential information stripped)? Best, Thanet, AdWords API Team On Tuesday, June 2, 2015 at 6:24:47 AM UTC+9,

Re: AuthenticationError.CUSTOMER_NOT_FOUND;

Hi Danial, I've created a MCC account. Anash mentioned before (*1. Run GetCampaigns code example. This initializes the sandbox and creates 5 test sandbox accounts.*). I've done it and I only got "No campaigns were found". I've also tried *GetAccountHieriarchy *and I got (Customer Id, Account N

Re: AuthenticationError.CUSTOMER_NOT_FOUND

On Saturday, 24 December 2011 17:44:46 UTC+5:30, Felipe - Goobest wrote: > > Good morning, everyone! > > I am using the AdWords API using the Java programming language. > > I was able to connect, and managed to get the entire hierarchy of my > mcc. But if I try to connect to a client account,

Re: AuthenticationError.CUSTOMER_NOT_FOUND;

Hi Anash P. Oommen, Danial Klimkin, * * I am also having the exact same problem as mentioned by Rodrigo Berlinck. I am using the adword repository located at * http://google-api-adwords-php.googlecode.com/svn/trunk* When I try to call: *File:* google-api-adwords-php/examples/v201109/BasicOper

Re: AuthenticationError.CUSTOMER_NOT_FOUND;

Hello Rodrigo, For Sandbox yo do not need to apply for a token, it is required for Production only. The AdWords API Center is available for MCC accounts only. Please see: http://support.google.com/adwords/agency/bin/answer.py?hl=en&answer=7725 -Danial, AdWords API Team. On Friday, Marc

Re: AuthenticationError.CUSTOMER_NOT_FOUND;

the documentation says that we need to associate an account Adwords api developer in"igning up is easy. All you need to get started is an active AdWords account. Once youhave registered as a developer, Can you access your AdWords API Center to manageyour token and budget settings. " click on li

Re: AuthenticationError.CUSTOMER_NOT_FOUND;

it does not really work for me Em segunda-feira, 19 de março de 2012 21h49min01s UTC-3, Rodrigo Berlinck escreveu: > > hello, > commented as you said and returned "(Customer ID, Accoun​t Name / Login, > Link Status) 0, rodrigode...@gmail.com, N / A" > > if I try to create a campaign it returns

Re: AuthenticationError.CUSTOMER_NOT_FOUND;

hello, commented as you said and returned "(Customer ID, Account Name / Login, Link Status) 0, rodrigode...@gmail.com, N / A" if I try to create a campaign it returns "ADD_OPERATION_NOT_PERMITTED" I tried using a different e-mail that you recommended to other users but I get the API errorINTERN

Re: AuthenticationError.CUSTOMER_NOT_FOUND;

Hi Rodrigo, Forgot to mention, please comment out the clientId key in your auth.ini when running GetCampaigns.php and GetAccountHierarchy.php against the sandbox and they will work for you. Cheers, Anash P. Oommen, AdWords API Advisor. On Friday, 16 March 2012 18:26:18 UTC+5:30, Rodrigo Berli

Re: AuthenticationError.CUSTOMER_NOT_FOUND;

i using php client library. I tested the GetCampaingns but it returns the error "An error has occurred: @AuthenticationError.CUSTOMER_NOT_FOUND; trigger: '464-032-1572 'Service[ CampaignService.get]" this is my auth.ini file email = "rodrigode...@gmail.com" password = "" userAgent = "R

Re: AuthenticationError.CUSTOMER_NOT_FOUND;

Hi Rodrigo, 464-032-1572 looks like a production account, not a sandbox account. To use the sandbox, you should 1. Run GetCampaigns code example. This initializes the sandbox and creates 5 test sandbox accounts. 2. Run GetAccountHierarchy code example. This will return the customer ids of the

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi Chirag, Due to the nature of the ServicedAccountService - it works on account links rather than accounts directly - it cannot return back correct results for unlinked accounts. We recognize that support for obtaining clientCustomerId for an unlinked account is a gap in our featureset and

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi Kevin, This is the log which i am getting. Please note i am using PHP Client Library. [Jan 14 2012 11:56:45.00 - INFO] POST /api/adwords/mcm/v201109/ ServicedAccountService? oauth_consumer_key=oauth_consumer_key&oauth_token=oauth_token&oauth_signature_method=HMAC- SHA1&oauth_timestamp=1326

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi Chirag, Unfortunately, I never received your SOAP logs. To re-iterate, you will need to identify the part of your application that handles setting the clientCustomerId header and check where it is obtaining this value from. If you are using a specific client library, I can provide more pr

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi Kevin, Any suggestions for getting customer id from -1 to real customer ID? Also getting black customer name. Any suggestions? On Jan 14, 11:37 am, Chirag wrote: > Hi Kevin, > > Yes i am getting  clientCustomerId header value as -1?  I have sent > you mail of my soap logs. > > Thanks, > > On

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi Kevin, Yes i am getting clientCustomerId header value as -1? I have sent you mail of my soap logs. Thanks, On Jan 12, 9:49 pm, Kevin Winter wrote: > Hi, >   The error message seems to indicate that -1 is being provided for the > clientCustomerId.  Could you double check your SOAP logs and

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi kevin, Yes, I am getting clientCustomerId as -1 in my soap logs. Please see the logs attached. On Jan 12, 9:49 pm, Kevin Winter wrote: > Hi, >   The error message seems to indicate that -1 is being provided for the > clientCustomerId.  Could you double check your SOAP logs and confirm what

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi, The error message seems to indicate that -1 is being provided for the clientCustomerId. Could you double check your SOAP logs and confirm what value appears in the clientCustomerId header? - Kevin Winter AdWords API Team On Wednesday, January 11, 2012 11:32:08 PM UTC-5, Chirag wrote: > >

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hello, I am having same problem. I am able to use other customer id perfectly with the same script but for some customers only i am this type of error. I am using the production environment. AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'-1' Service[CampaignService.get] Thanks, On Dec 9

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi, Unfortunately, the sandbox has its own set of dummy accounts. You can read more about how to get started with the sandbox here: http://code.google.com/apis/adwords/docs/sandbox.html#getting-started - Kevin Winter AdWords API Team On Wednesday, December 28, 2011 8:45:58 AM UTC-5, Felipe -

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Good morning, Kevin. I am using sandbox, need some account set up especially for sandbox? I thought all accounts could be used in the sandbox. Thank you for your attention. On 28 dez, 07:26, Kevin Winter wrote: > Hi, >   Please also doublecheck that you are not using your production customer >

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Good morning, Kevin. I am using sandbox, need some account set up especially for sandbox? I thought all accounts could be used in the sandbox. Thank you for your attention. On 28 dez, 07:26, Kevin Winter wrote: > Hi, >   Please also doublecheck that you are not using your production customer >

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi, Please also doublecheck that you are not using your production customer ID in the sandbox - you have to use the sandbox accounts. - Kevin Winter AdWords API Team On Saturday, December 24, 2011 7:14:46 AM UTC-5, Felipe - Goobest wrote: > > Good morning, everyone! > > I am using the AdWords

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hello Felipe, It could be either "123-456-7890" or "1234567890". Please make sure you use correct login credentials (MCC login and password) and customer account ID is correct. If everything else fails, please send me your MCC ID, login and full XML log of your request and server reply over em

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi, Please see my response above. You cannot use production clientCustomerIds in sandbox. - Kevin Winter AdWords API Team On Tuesday, December 6, 2011 10:16:47 PM UTC-5, TDev wrote: > > Hi, > I'm new to adwords. I try to run my first app with the following code > >...

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi, You are having the same issue as Pablo, which is that the customer IDs from production are not valid in the sandbox. You can run the GetAccountHierarchy example in the sandbox to get the clientCustomerId to use for future requests. Alternatively, the GetClientCustomerId example can tran

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hello fdb10, For v201109 only clientCustomerId could be used for account identification. Please use the client IDs. -Danial, AdWords API Team. -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.googl

Re: AuthenticationError.CUSTOMER_NOT_FOUND

I am having the same problem. Any resolution on this? On Nov 14, 10:51 am, Kevin Winter wrote: > Hi Pablo, >   Could you please email me off-list with the specific AdWords Customer ID > in question? > > - Kevin Winter > AdWords API Team -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Al

Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi Pablo, Could you please email me off-list with the specific AdWords Customer ID in question? - Kevin Winter AdWords API Team -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwo

AdWords API Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi, I cannot find that request ID anywhere in the production logs. Can you double check your settings and make sure you are sending this request to the production URL? Best, - Eric On Mar 26, 6:27 am, "pollard_pi...@yahoo.co.uk" wrote: > Hi Eric, > > Production.  It works fine on sandbox, it i

AdWords API Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi Eric, Production. It works fine on sandbox, it is when we try to connect up with the live service that we have a problem. The request ID from the SOAP_xml.log file is d5cc334945338399089e5638e67ff50b This is the API being used: https://adwords.google.com/api/adwords/ cm/v200909" xmlns:ns2="h

AdWords API Re: AuthenticationError.CUSTOMER_NOT_FOUND

Hi Dawn, Are you making a request against sandbox or production? Do you have the SOAP XML logs or a request ID from a failed request? Best, - Eric Koleda, AdWords API Team On Mar 22, 11:11 am, dawn wrote: > Hi, > > when trying to make a request to the KeywordToolService, however I > keep getti