Re: RateExceededError keep

2015-08-21 Thread Michael Cloonan (AdWords API Team)
Hello, Thank you for the report that this is occurring. We've also heard this from a few other sources, and I've already contacted our engineering team to take a look at what's going on. Regards, Mike, AdWords API Team On Friday, August 21, 2015 at 2:24:37 AM UTC-4, Justin Coon wrote: > > Also

Re: RateExceededError keep

2015-08-20 Thread Justin Coon
Also seeing it with the https://adwords.google.com/api/adwords/cm/v201502/CampaignService CampaignService However we dont see the issue with the reports portion of API On Friday, August 21, 2015 at 1:16:10 AM UTC-5, Justin Coon wrote: > > We are again seeing this issue. It appears to be with >

Re: RateExceededError keep

2015-08-20 Thread Justin Coon
We are again seeing this issue. It appears to be with https://adwords.google.com/api/adwords/cm/v201502/AdGroupService AdGroupService Is there a fix coming soon? On Thursday, July 30, 2015 at 11:55:03 AM UTC-5, Mark Rogoyski wrote: > > Hi Mike, > > Thank you for the update. We are currently not

Re: RateExceededError keep

2015-07-30 Thread Mark Rogoyski
Hi Mike, Thank you for the update. We are currently not seeing any of the 500s with the InternalApiError.UNEXPECTED_INTERNAL_API_ERROR that we were seeing before. I will keep monitoring it and update if something changes. Thanks. Mark On Thursday, July 30, 2015 at 8:58:12 AM UTC-7, Michael Cl

Re: RateExceededError keep

2015-07-30 Thread Michael Cloonan (AdWords API Team)
Hello, We have just pushed a change to production that should hopefully resolve this issue. If anyone can confirm that the problem is fixed, please let me know. Regards, Mike, AdWords API Team On Thursday, July 23, 2015 at 6:07:35 PM UTC-4, Kristopher Windsor wrote: > > We mainly do these thin

Re: RateExceededError keep

2015-07-23 Thread Kristopher Windsor
We mainly do these things: - Report queries ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND - Entity / read-only queries to get campaigns, ads, etc InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - Submit CPC bids in batch --> This seems to work OK Thanks, On Thursday,

Re: RateExceededError keep

2015-07-23 Thread Eric Berry
I'm seeing this when using the TargetingIdeaService On Thursday, July 23, 2015 at 11:25:29 AM UTC-6, Michael Cloonan (AdWords API Team) wrote: > > Hello again, > > One other followup question. For users this is affecting, is it > specifically only affecting reporting, or are you also seeing this

Re: RateExceededError keep

2015-07-23 Thread Yuval Haimov
We use the *CampaignCriterionService *and *CampaignService *as well as the *MutateJobService. *all under v201506. No reporting at all. 2015-07-23 21:09 GMT+03:00 Justin Coon : > We mostly use reporting, but we do use other read-only services for example > > Google.Api.Ads.AdWords.v201502.Campaign

Re: RateExceededError keep

2015-07-23 Thread Justin Coon
We mostly use reporting, but we do use other read-only services for example Google.Api.Ads.AdWords.v201502.CampaignService.get On Thursday, July 23, 2015 at 12:25:29 PM UTC-5, Michael Cloonan (AdWords API Team) wrote: > > Hello again, > > One other followup question. For users this is affecting,

Re: RateExceededError keep

2015-07-23 Thread Michael Cloonan (AdWords API Team)
Hello again, One other followup question. For users this is affecting, is it specifically only affecting reporting, or are you also seeing this behavior with other services? Regards, Mike, AdWords API Team On Thursday, July 23, 2015 at 1:15:54 PM UTC-4, Michael Cloonan (AdWords API Team) wrot

Re: RateExceededError keep

2015-07-23 Thread Michael Cloonan (AdWords API Team)
Hello, Everyone who is experiencing this issues, please reply to me privately with your developer token and CID so that we can narrow down and take a closer look at specifically known affected accounts. The engineering team is actively looking into this issue. Regards, Mike, AdWords API Team

Re: RateExceededError keep

2015-07-23 Thread Michael Cloonan (AdWords API Team)
Thanks everyone for the reports. I've filed a bug with our engineering team to look into this issue, and I will keep this thread updated as I hear back. Regards, Mike, AdWords API Team On Thursday, July 23, 2015 at 9:38:28 AM UTC-4, Justin Coon wrote: > > Let me also add that our analytics tool

Re: RateExceededError keep

2015-07-23 Thread Justin Coon
Let me also add that our analytics tool has been working without this issue for at least 6 months as well. No changes on our end, but this just started happening within the last few days. We download reports, and make a few read-only calls related to account structure, campaigns, and ads. Thank

Re: RateExceededError keep

2015-07-23 Thread uvsuperDev
Hello Michael, We are well aware to the rate limits and we have implemented all your best practices (using mutateJobService, waits etc.). As I have written on my original post we keep getting this after the 24 hours penalty after making another 15-20 calls within a hour (that isn't too much, rig

Re: RateExceededError keep

2015-07-23 Thread Michael Cloonan (AdWords API Team)
Hello Kristopher, Based on the number of reports, and your description, I am starting to suspect like you that something may be wrong on our end. Can you please reply to me privately and include an example SOAP request/response where you're getting the rate limiting error at a time where you no

Re: RateExceededError keep

2015-07-22 Thread Kristopher Windsor
I am also seeing this error. Our application has been running for months without major changes, and we just noticed many rate exceeded errors starting yesterday. We have a token bucket implementation, exponential back-off strategy, everything that was recommended. I think something has changed

Re: RateExceededError keep

2015-07-22 Thread Justin Coon
Is it possible to get a grace extension for a day or so to remove the 24hr ban while I put more logic to handle the more transient rate limit errors and deploy that code? I've already changed through our config file to download reports on a less often interval so that should help alot, but I need m

Re: RateExceededError keep

2015-07-22 Thread Michael Cloonan (AdWords API Team)
Hello, If you continue to make requests when rate limited, then the clock will reset each time, yes. It really is in your best interest to wait the amount of time the error indicates, every time, even if that time is an entire day. Regards, Mike, AdWords API Team On Wednesday, July 22, 2015 at

Re: RateExceededError keep

2015-07-22 Thread Justin Coon
Does the clock reset the 24 hrs every time a subsequent request is made (the request obviously still fails)? On Wednesday, July 22, 2015 at 11:30:10 AM UTC-5, Michael Cloonan (AdWords API Team) wrote: > > Hello Justin, > > If you adhere to the timeouts specified in the rate limit errors, you wil

Re: RateExceededError keep

2015-07-22 Thread Michael Cloonan (AdWords API Team)
Hello Justin, If you adhere to the timeouts specified in the rate limit errors, you will never be locked out for an entire day. Rate limits apply to all accounts, and they're enforced to make sure that one user cannot prevent the ability of another to use the API. You must honor the returned wa

Re: RateExceededError keep

2015-07-22 Thread Justin Coon
We have been dealing with the exact same thing. But this seems really silly that we stop making requests for 24hrs. Basically that requires to stop our software completely...which effects our customers. So every time we make a subsequent request (after the initial error) the clock starts over??!

Re: RateExceededError keep

2015-07-22 Thread Michael Cloonan (AdWords API Team)
Hello, This is a rate limiting error, not an error related to your daily operations. Please read more about Rate Limits on our developers site. It is very important that, as soon as you receive an error like this, you stop ma

RateExceededError keep

2015-07-22 Thread uvsuperDev
Hi Guys In the last 2-3 days we have started getting this error: RateExceededError The thing is that even after 24 hours we keep getting this error after 15-20 calls to the API (and not 10,000). How can that be solved? Thanks! -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also fin