Hello, Everyone who is experiencing this issues, please reply to me privately with your developer token and CID so that we can narrow down and take a closer look at specifically known affected accounts. The engineering team is actively looking into this issue.
Regards, Mike, AdWords API Team On Thursday, July 23, 2015 at 9:41:57 AM UTC-4, Michael Cloonan (AdWords API Team) wrote: > > Thanks everyone for the reports. I've filed a bug with our engineering > team to look into this issue, and I will keep this thread updated as I hear > back. > > Regards, > Mike, AdWords API Team > > On Thursday, July 23, 2015 at 9:38:28 AM UTC-4, Justin Coon wrote: >> >> Let me also add that our analytics tool has been working without this >> issue for at least 6 months as well. No changes on our end, but this just >> started happening within the last few days. We download reports, and make a >> few read-only calls related to account structure, campaigns, and ads. >> >> Thanks >> Justin >> >> On Thursday, July 23, 2015 at 8:34:23 AM UTC-5, uvsuperDev wrote: >>> >>> Hello Michael, >>> We are well aware to the rate limits and we have implemented all your >>> best practices (using mutateJobService, waits etc.). As I have written on >>> my original post we keep getting this after the 24 hours penalty after >>> making another 15-20 calls within a hour (that isn't too much, right?). >>> >>> I am really suspecting that something has gone wrong on your end since >>> our tool was working perfectly for months. >>> >>> Any other solutions? Is there a way to find our the exact reason we get >>> this error? >>> >>> Thanks! >>> >>> On Thursday, July 23, 2015 at 4:21:42 PM UTC+3, Michael Cloonan (AdWords >>> API Team) wrote: >>>> >>>> Hello Kristopher, >>>> >>>> Based on the number of reports, and your description, I am starting to >>>> suspect like you that something may be wrong on our end. Can you please >>>> reply to me privately and include an example SOAP request/response where >>>> you're getting the rate limiting error at a time where you normally >>>> wouldn't have? I will pass it along to the engineers so that they can look >>>> at a specific example to see what might be going wrong. >>>> >>>> Regards, >>>> Mike, AdWords API Team >>>> >>>> On Wednesday, July 22, 2015 at 2:05:37 PM UTC-4, Kristopher Windsor >>>> wrote: >>>>> >>>>> >>>>> I am also seeing this error. Our application has been running for >>>>> months without major changes, and we just noticed many rate exceeded >>>>> errors >>>>> starting yesterday. We have a token bucket implementation, exponential >>>>> back-off strategy, everything that was recommended. I think something has >>>>> changed on Google's end. >>>>> >>>>> We are also seeing many unexpected internal API errors (more than >>>>> usual) -- these errors are persistent enough that our scripts give up >>>>> retrying. (This is not usual.) >>>>> >>>>> [RateExceededError <rateName=Requests, rateKey=shasta, rateScope= >>>>> ACCOUNT, retryAfterSeconds=30>]" >>>>> >>>>> >>>>> >>>>> On Wednesday, July 22, 2015 at 9:57:22 AM UTC-7, Justin Coon wrote: >>>>>> >>>>>> Is it possible to get a grace extension for a day or so to remove the >>>>>> 24hr ban while I put more logic to handle the more transient rate limit >>>>>> errors and deploy that code? I've already changed through our config >>>>>> file >>>>>> to download reports on a less often interval so that should help alot, >>>>>> but >>>>>> I need more logic to better handle the 'warning' 30 second timeouts >>>>>> On Jul 22, 2015 11:44 AM, "Justin Coon" <jus...@campaignium.com> >>>>>> wrote: >>>>>> >>>>>>> Does the clock reset the 24 hrs every time a subsequent request is >>>>>>> made (the request obviously still fails)? >>>>>>> >>>>>>> On Wednesday, July 22, 2015 at 11:30:10 AM UTC-5, Michael Cloonan >>>>>>> (AdWords API Team) wrote: >>>>>>>> >>>>>>>> Hello Justin, >>>>>>>> >>>>>>>> If you adhere to the timeouts specified in the rate limit errors, >>>>>>>> you will never be locked out for an entire day. Rate limits apply to >>>>>>>> all >>>>>>>> accounts, and they're enforced to make sure that one user cannot >>>>>>>> prevent >>>>>>>> the ability of another to use the API. You must honor the returned >>>>>>>> wait >>>>>>>> times specified by rate limits in order to make sure that your >>>>>>>> software >>>>>>>> does not get this last-resort 24 hour penalty. This penalty generally >>>>>>>> isn't >>>>>>>> issued the very first time you try to make a request that is rejected >>>>>>>> due >>>>>>>> to rate limit issues; you need to keep ignoring the errors and trying >>>>>>>> again >>>>>>>> before the specified time in order to get locked out for so long. >>>>>>>> >>>>>>>> Once you implement wait and retry logic, you should never get >>>>>>>> locked out for more than a few minutes, or probably even less than >>>>>>>> that. >>>>>>>> >>>>>>>> Regards, >>>>>>>> Mike, AdWords API Team >>>>>>>> >>>>>>>> On Wednesday, July 22, 2015 at 11:28:36 AM UTC-4, Justin Coon wrote: >>>>>>>>> >>>>>>>>> We have been dealing with the exact same thing. But this seems >>>>>>>>> really silly that we stop making requests for 24hrs. Basically that >>>>>>>>> requires to stop our software completely...which effects our >>>>>>>>> customers. So >>>>>>>>> every time we make a subsequent request (after the initial error) the >>>>>>>>> clock >>>>>>>>> starts over??! We will never get back to ground zero >>>>>>>> >>>>>>>> -- >>>>>>> -- >>>>>>> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ >>>>>>> Also find us on our blog and Google+: >>>>>>> https://googleadsdeveloper.blogspot.com/ >>>>>>> https://plus.google.com/+GoogleAdsDevelopers/posts >>>>>>> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ >>>>>>> >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "AdWords API Forum" group. >>>>>>> To post to this group, send email to adwor...@googlegroups.com >>>>>>> To unsubscribe from this group, send email to >>>>>>> adwords-api...@googlegroups.com >>>>>>> For more options, visit this group at >>>>>>> http://groups.google.com/group/adwords-api?hl=en >>>>>>> --- >>>>>>> You received this message because you are subscribed to a topic in >>>>>>> the Google Groups "AdWords API Forum" group. >>>>>>> To unsubscribe from this topic, visit >>>>>>> https://groups.google.com/d/topic/adwords-api/FRfQrbD2csE/unsubscribe >>>>>>> . >>>>>>> To unsubscribe from this group and all its topics, send an email to >>>>>>> adwords-api...@googlegroups.com. >>>>>>> Visit this group at http://groups.google.com/group/adwords-api. >>>>>>> To view this discussion on the web visit >>>>>>> https://groups.google.com/d/msgid/adwords-api/cab0cf01-0d47-44a0-ba2d-b8e96a91fb46%40googlegroups.com >>>>>>> >>>>>>> <https://groups.google.com/d/msgid/adwords-api/cab0cf01-0d47-44a0-ba2d-b8e96a91fb46%40googlegroups.com?utm_medium=email&utm_source=footer> >>>>>>> . >>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>> >>>>>> >>>>> On Wednesday, July 22, 2015 at 9:57:22 AM UTC-7, Justin Coon wrote: >>>>>> >>>>>> Is it possible to get a grace extension for a day or so to remove the >>>>>> 24hr ban while I put more logic to handle the more transient rate limit >>>>>> errors and deploy that code? I've already changed through our config >>>>>> file >>>>>> to download reports on a less often interval so that should help alot, >>>>>> but >>>>>> I need more logic to better handle the 'warning' 30 second timeouts >>>>>> On Jul 22, 2015 11:44 AM, "Justin Coon" <jus...@campaignium.com> >>>>>> wrote: >>>>>> >>>>>>> Does the clock reset the 24 hrs every time a subsequent request is >>>>>>> made (the request obviously still fails)? >>>>>>> >>>>>>> On Wednesday, July 22, 2015 at 11:30:10 AM UTC-5, Michael Cloonan >>>>>>> (AdWords API Team) wrote: >>>>>>>> >>>>>>>> Hello Justin, >>>>>>>> >>>>>>>> If you adhere to the timeouts specified in the rate limit errors, >>>>>>>> you will never be locked out for an entire day. Rate limits apply to >>>>>>>> all >>>>>>>> accounts, and they're enforced to make sure that one user cannot >>>>>>>> prevent >>>>>>>> the ability of another to use the API. You must honor the returned >>>>>>>> wait >>>>>>>> times specified by rate limits in order to make sure that your >>>>>>>> software >>>>>>>> does not get this last-resort 24 hour penalty. This penalty generally >>>>>>>> isn't >>>>>>>> issued the very first time you try to make a request that is rejected >>>>>>>> due >>>>>>>> to rate limit issues; you need to keep ignoring the errors and trying >>>>>>>> again >>>>>>>> before the specified time in order to get locked out for so long. >>>>>>>> >>>>>>>> Once you implement wait and retry logic, you should never get >>>>>>>> locked out for more than a few minutes, or probably even less than >>>>>>>> that. >>>>>>>> >>>>>>>> Regards, >>>>>>>> Mike, AdWords API Team >>>>>>>> >>>>>>>> On Wednesday, July 22, 2015 at 11:28:36 AM UTC-4, Justin Coon wrote: >>>>>>>>> >>>>>>>>> We have been dealing with the exact same thing. But this seems >>>>>>>>> really silly that we stop making requests for 24hrs. Basically that >>>>>>>>> requires to stop our software completely...which effects our >>>>>>>>> customers. So >>>>>>>>> every time we make a subsequent request (after the initial error) the >>>>>>>>> clock >>>>>>>>> starts over??! We will never get back to ground zero >>>>>>>> >>>>>>>> -- >>>>>>> -- >>>>>>> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ >>>>>>> Also find us on our blog and Google+: >>>>>>> https://googleadsdeveloper.blogspot.com/ >>>>>>> https://plus.google.com/+GoogleAdsDevelopers/posts >>>>>>> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ >>>>>>> >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "AdWords API Forum" group. >>>>>>> To post to this group, send email to adwor...@googlegroups.com >>>>>>> To unsubscribe from this group, send email to >>>>>>> adwords-api...@googlegroups.com >>>>>>> For more options, visit this group at >>>>>>> http://groups.google.com/group/adwords-api?hl=en >>>>>>> --- >>>>>>> You received this message because you are subscribed to a topic in >>>>>>> the Google Groups "AdWords API Forum" group. >>>>>>> To unsubscribe from this topic, visit >>>>>>> https://groups.google.com/d/topic/adwords-api/FRfQrbD2csE/unsubscribe >>>>>>> . >>>>>>> To unsubscribe from this group and all its topics, send an email to >>>>>>> adwords-api...@googlegroups.com. >>>>>>> Visit this group at http://groups.google.com/group/adwords-api. >>>>>>> To view this discussion on the web visit >>>>>>> https://groups.google.com/d/msgid/adwords-api/cab0cf01-0d47-44a0-ba2d-b8e96a91fb46%40googlegroups.com >>>>>>> >>>>>>> <https://groups.google.com/d/msgid/adwords-api/cab0cf01-0d47-44a0-ba2d-b8e96a91fb46%40googlegroups.com?utm_medium=email&utm_source=footer> >>>>>>> . >>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>> >>>>>> >>>>> On Wednesday, July 22, 2015 at 9:57:22 AM UTC-7, Justin Coon wrote: >>>>>> >>>>>> Is it possible to get a grace extension for a day or so to remove the >>>>>> 24hr ban while I put more logic to handle the more transient rate limit >>>>>> errors and deploy that code? I've already changed through our config >>>>>> file >>>>>> to download reports on a less often interval so that should help alot, >>>>>> but >>>>>> I need more logic to better handle the 'warning' 30 second timeouts >>>>>> On Jul 22, 2015 11:44 AM, "Justin Coon" <jus...@campaignium.com> >>>>>> wrote: >>>>>> >>>>>>> Does the clock reset the 24 hrs every time a subsequent request is >>>>>>> made (the request obviously still fails)? >>>>>>> >>>>>>> On Wednesday, July 22, 2015 at 11:30:10 AM UTC-5, Michael Cloonan >>>>>>> (AdWords API Team) wrote: >>>>>>>> >>>>>>>> Hello Justin, >>>>>>>> >>>>>>>> If you adhere to the timeouts specified in the rate limit errors, >>>>>>>> you will never be locked out for an entire day. Rate limits apply to >>>>>>>> all >>>>>>>> accounts, and they're enforced to make sure that one user cannot >>>>>>>> prevent >>>>>>>> the ability of another to use the API. You must honor the returned >>>>>>>> wait >>>>>>>> times specified by rate limits in order to make sure that your >>>>>>>> software >>>>>>>> does not get this last-resort 24 hour penalty. This penalty generally >>>>>>>> isn't >>>>>>>> issued the very first time you try to make a request that is rejected >>>>>>>> due >>>>>>>> to rate limit issues; you need to keep ignoring the errors and trying >>>>>>>> again >>>>>>>> before the specified time in order to get locked out for so long. >>>>>>>> >>>>>>>> Once you implement wait and retry logic, you should never get >>>>>>>> locked out for more than a few minutes, or probably even less than >>>>>>>> that. >>>>>>>> >>>>>>>> Regards, >>>>>>>> Mike, AdWords API Team >>>>>>>> >>>>>>>> On Wednesday, July 22, 2015 at 11:28:36 AM UTC-4, Justin Coon wrote: >>>>>>>>> >>>>>>>>> We have been dealing with the exact same thing. But this seems >>>>>>>>> really silly that we stop making requests for 24hrs. Basically that >>>>>>>>> requires to stop our software completely...which effects our >>>>>>>>> customers. So >>>>>>>>> every time we make a subsequent request (after the initial error) the >>>>>>>>> clock >>>>>>>>> starts over??! We will never get back to ground zero >>>>>>>> >>>>>>>> -- >>>>>>> -- >>>>>>> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ >>>>>>> Also find us on our blog and Google+: >>>>>>> https://googleadsdeveloper.blogspot.com/ >>>>>>> https://plus.google.com/+GoogleAdsDevelopers/posts >>>>>>> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ >>>>>>> >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "AdWords API Forum" group. >>>>>>> To post to this group, send email to adwor...@googlegroups.com >>>>>>> To unsubscribe from this group, send email to >>>>>>> adwords-api...@googlegroups.com >>>>>>> For more options, visit this group at >>>>>>> http://groups.google.com/group/adwords-api?hl=en >>>>>>> --- >>>>>>> You received this message because you are subscribed to a topic in >>>>>>> the Google Groups "AdWords API Forum" group. >>>>>>> To unsubscribe from this topic, visit >>>>>>> https://groups.google.com/d/topic/adwords-api/FRfQrbD2csE/unsubscribe >>>>>>> . >>>>>>> To unsubscribe from this group and all its topics, send an email to >>>>>>> adwords-api...@googlegroups.com. >>>>>>> Visit this group at http://groups.google.com/group/adwords-api. >>>>>>> To view this discussion on the web visit >>>>>>> https://groups.google.com/d/msgid/adwords-api/cab0cf01-0d47-44a0-ba2d-b8e96a91fb46%40googlegroups.com >>>>>>> >>>>>>> <https://groups.google.com/d/msgid/adwords-api/cab0cf01-0d47-44a0-ba2d-b8e96a91fb46%40googlegroups.com?utm_medium=email&utm_source=footer> >>>>>>> . >>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>> >>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at http://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/9b06deaa-283c-4c94-b426-4b03abf2b5ae%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
