Re: CustomerSyncService: getting INVALID_TIMEZONE error on all my accounts now

2012-03-12 Thread Eric Koleda
Hi bhavin, I believe this fix was rolled out correctly. You can numeric offsets like "-08:00" or POSIX timezone strings like "America/New_York". Best, - Eric Koleda, AdWords API Team On Tuesday, March 6, 2012 11:15:18 PM UTC-5, bhavin wrote: > > Hello Eric, > > Can you please post if there are

Re: CustomerSyncService: getting INVALID_TIMEZONE error on all my accounts now

2012-03-06 Thread bhavin
Hello Eric, Can you please post if there are any updates on this issue? I am using v201109 but I am still seeing this issue. My findings so far on the values given to initialize DateTimeRange object used in CustomerSyncSelector class. - If no time-zone is provided the time is assumed to be acc

Re: CustomerSyncService: getting INVALID_TIMEZONE error on all my accounts now

2011-12-21 Thread timp
Use UTC. Always works. Others fail with out regularity. -tim -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You receiv

Re: CustomerSyncService: getting INVALID_TIMEZONE error on all my accounts now

2011-12-19 Thread Eric Koleda
Hi Brian, It looks as if the fix didn't roll out as planned. I'm working with the core engineering team to determine the cause. Best, - Eric -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.c

Re: CustomerSyncService: getting INVALID_TIMEZONE error on all my accounts now

2011-12-07 Thread bgraves
Still getting the same INVALID_TIMEZONE error today using numerical offsets (haven't tried "" specifier yet). I thought the fix would be rolled out by now (currently using v201008). When will it be fixed? On Dec 5, 9:32 am, David Torres wrote: > Hi Brian, > > The fix should be rolling out t

Re: CustomerSyncService: getting INVALID_TIMEZONE error on all my accounts now

2011-12-05 Thread David Torres
Hi Brian, The fix should be rolling out today so you can start using GMT-offset type of timezone formats tomorrow, in the meantime if you use (and I'm assuming you are using Java) a "" specifier should give you the timezone in letters as "Eastern Standard Time" but only if it knows the loca

Re: CustomerSyncService: getting INVALID_TIMEZONE error on all my accounts now

2011-11-30 Thread bgraves
Eric, Can you give me the acceptable format string to use in the min/max dateTimeRange request for the API. Currently, I'm using this format: "MMdd HHmmss zzz" Thanks, Brian On Nov 30, 2:59 pm, Eric Koleda wrote: > Hi, > > A fix should be going out next week or so that will allow numerical

Re: CustomerSyncService: getting INVALID_TIMEZONE error on all my accounts now

2011-11-30 Thread Eric Koleda
Hi, A fix should be going out next week or so that will allow numerical offsets again. In the mean time you can use named timezones like "America/New_York", etc. Best, - Eric -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.

Re: CustomerSyncService: getting INVALID_TIMEZONE error on all my accounts now

2011-11-30 Thread bgraves
What format is the API expecting for the data range then? How should I format the named timezones? On Nov 29, 2:43 pm, Eric Koleda wrote: > Hi, > > Thank you for reporting this issue.  It looks like there was recently some > changes in the validation code for timezones in this service.  Using na

Re: CustomerSyncService: getting INVALID_TIMEZONE error on all my accounts now

2011-11-29 Thread Eric Koleda
Hi, Thank you for reporting this issue. It looks like there was recently some changes in the validation code for timezones in this service. Using named timezones should still work, but numerical offsets are currently being rejected. I'm in contact with the core engineering team about this is

CustomerSyncService: getting INVALID_TIMEZONE error on all my accounts now

2011-11-25 Thread bgraves
This error hasn't happened before. Did Google change requirements for this service? I've always sent my request with my current timezone and never received this error before. Please reply ASAP since this error is causing our clients to panic during Black Friday. Thank you in advance for your he