RE: Customer Match Policy

Hi Yossi, While it may be possible to allowlist a test account for customer match (you may reach out to your Google representative for more information or confirmation), I'm afraid that it would not be possible for ads or entities belonging to test accounts to serve and generate statistics. Th

Customer Match Policy

Hello, I'm trying to create a new user list and getting this error: Advertiser needs to be on the allow-list to use remarketing lists created from advertiser uploaded data (e.g., Customer Match lists). Then I've encountered this article that explains what conditions should be met in order to get

Re: UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST due to Customer Match policy?

Hello Alex, Sorry for the late reply. I've confirmed that, by the Customer Match policy update <https://support.google.com/adspolicy/answer/9158709?hl=en&ref_topic=29265>, all accounts need to get whitelisted first before using the customer match ( *CrmBasedUserList*). So, in c

Re: UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST due to Customer Match policy?

Pinging this thread, as it's been awhile. This is continually affects a large number of our user lists. Any word from engineering? On Friday, November 2, 2018 at 2:46:13 AM UTC-4, Thanet Knack Praneenararat (AdWords API Team) wrote: > > Hello Alex, > > I'm in the middle of conversation with Eng

Re: UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST due to Customer Match policy?

Hello Alex, I'm in the middle of conversation with Engineering. Please hang in there. :) Best, Thanet, AdWords API Team On Friday, November 2, 2018 at 5:19:33 AM UTC+9, a...@zaius.com wrote: > > Hi Thanet, > > Checking to see if there's been an investigation into this. Thanks! > -- -- =~=~=~=

Re: UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST due to Customer Match policy?

Hi Thanet, Checking to see if there's been an investigation into this. Thanks! -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are su

Re: UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST due to Customer Match policy?

Hello, I'm not 100% sure if that is related to this issue or not. Could you please open a new thread with your details so our team can help separately? Thanks. Best, Thanet On Saturday, October 27, 2018 at 8:17:46 AM UTC+9, a...@audigent.com wrote: > > We're having the same issue. Many of our a

Re: UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST due to Customer Match policy?

We're having the same issue. Many of our audiences are showing up as "Closed" in AdX. We're curious if something has changed, and we can't mutate them to status 'OPEN' because we're receiving this error when we try to update. On Friday, October 26, 2018 at 2:54:39 AM UTC-4, Thanet Knack Pranee

Re: UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST due to Customer Match policy?

Hello Alex, Thanks for reporting this. I'm passing this information to engineering and we'll update this thread as soon as possible. Best, Thanet, AdWords API Team On Friday, October 26, 2018 at 2:45:24 AM UTC+9, a...@zaius.com wrote: > > For reference, here's the SOAP request/response I sent t

Re: UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST due to Customer Match policy?

For reference, here's the SOAP request/response I sent to Peter: Request: http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns0= "https://adwords.google.com/api/adwords/cm/v201806"; xmlns:wsdl= "https://adwords.google.com/api/adwords/rm/v201806"; xmlns:xsd= "http://www.w3.org/2001/XMLSchema"; xm

Re: UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST due to Customer Match policy?

up until today. Is the change to > the Customer Match policy the culprit, or could it be something else? > > > Thanks! > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=

Re: UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST due to Customer Match policy?

hi peter I have the same issue when I try in PHP SDK given error php http://www.apache.org/licenses/LICENSE-2.0 * * Unless required by applicable law or agreed to in writing, software * distributed under the License is distributed on an "AS IS" BASIS, * WITHOUT WARRANTIES OR CONDITIONS OF

Re: UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST due to Customer Match policy?

...@zaius.com wrote: > > I'm getting this exception when trying to mutate a user list. I have > updated this list daily without failure up until today. Is the change to > the Customer Match policy the culprit, or could it be something e

UserListError.CAN_NOT_MUTATE_SENSITIVE_USERLIST due to Customer Match policy?

I'm getting this exception when trying to mutate a user list. I have updated this list daily without failure up until today. Is the change to the Customer Match policy the culprit, or could it be something else? Thanks! -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find