Re: discrepancy between API and UI

Hello, I apologize for the slow response again. The team seems to have identified the underlying issue but we're still working on exactly how we want to handle it. I will update here when I have more information to share. Regards, Mike, AdWords API Team On Wednesday, December 26, 2018 at 5:19:

Re: About TV screen correspondence

Hello, This new targeting setting should be completely available in all API versions when it launches, not just the newest one. Regards, Mike, AdWords API Team On Monday, December 17, 2018 at 8:33:43 PM UTC-5, yuki_ishih...@lockon.co.jp wrote: > > Thanks for your kind answer. > > Will the "TV

Re: Age Range Performance Report creating problem when i use where criteria for specific age range.

Hello, The filter for that range is "gt64". I'm still looking into the right way to get this publicly documented. Regards, Mike, AdWords API Team On Thursday, November 29, 2018 at 7:36:42 AM UTC-5, Qaiser Javed wrote: > > Hi Mike, > > I am waiting for your response. > > https://groups.google.c

Re: discrepancy between API and UI

Hello, I'm sorry for the slow response time here. I've reached out again to try to get a status update, and will let you know as soon as I find out anything. Regards, Mike, AdWords API Team On Monday, November 19, 2018 at 10:18:14 AM UTC-5, Xiaoyun Yang wrote: > > Hello, > > Just want to follow

Re: [About max length of Final URL suffix at account level and campaign level] What's max length of Final URL suffix at account level and campaign level

Hello, The limits in the API should match the limits in the web interface. There is no published maximum limit for this field, but keep in mind that a URL has a maximum limit of around 2000 characters

Re: Age Range Performance Report creating problem when i use where criteria for specific age range.

Hello, I got this filter to work with a value of "18to24". Please try that in your WHERE clause. I'm going to work on gathering information on as many of these magic values as I can so we can publicly document them. Thanks for pointing out this gap in our documentation! Regards, Mike, AdWords

Re: Age Range Performance Report creating problem when i use where criteria for specific age range.

Hello, Not yet, unfortunately. I've reached out again to try to get any information I can. Regards, Mike, AdWords API Team On Wednesday, November 14, 2018 at 8:55:07 AM UTC-5, Qaiser Javed wrote: > > Hi, > > Any update about this query? > > Regards, > Qaiser Javed > > On Friday, November 9, 201

Re: Adwords UserListService returning inconsistent id, is_read_only, size value types for user lists

Hello, For client-library-specific issues like this, your best bet is to file a bug against the appropriate GitHub issue tracker: https://github.com/googleads/google-api-ads-ruby/issues Please feel free to file a bug there and we can follow up on GitHub. Thanks for reporting this! Regards, Mi

Re: Age Range Performance Report creating problem when i use where criteria for specific age range.

Hello, Thanks for the extra information you provided. This field is marked as filterable, but I'm not able to get it to filter properly; as you mentioned, it's always returning 0 rows. I've reached out internally to an expert on this field to determine if this is a bug or if it requires a diff

Re: discrepancy between API and UI

Hello, Thanks for the screenshot! I am going to investigate and get in touch with the team in charge of this column to try to figure out why it's showing in the web interface but not in the API. I will let you know when I have any information to share. Regards, Mike, AdWords API Team On Wedne

Re: discrepancy between API and UI

Hello, Can you include a screenshot that has more context, including column names and filters, to help us investigate? You can reply privately to me rather than post publicly by using the drop-down arrow at the top-right of my post. Regards, Mike, AdWords API Team On Wednesday, November 7, 201

Re: Adwords API : GetCampaign.php > Number of results found: 0

Hello, You are logged into a manager account, using a consolidated view of all campaigns in its children accounts. However, this is not possible in the API, so if you request campaigns in a manager account, it will correctly return 0 results because there are no campaigns in that account, only

Re: Adwords API : GetCampaign.php > Number of results found: 0

Hello, I apologize for the slow turnaround here. Unfortunately, we have no updates yet; I've reached out to the team again in hopes of getting an answer quickly. Regards, Mike, AdWords API Team On Monday, October 29, 2018 at 3:38:42 AM UTC-4, mts09101...@gmail.com wrote: > > any update about

Re: Adwords API : GetCampaign.php > Number of results found: 0

Hello, It looks like you may be having trouble receiving email, so I will include the reply I sent via email here so that you can keep up to date with the latest on this issue. The log file you provided doesn't actually include any SOAP, which looks > like XML. You should take a look through t

Re: AuthenticationError.OAUTH_TOKEN_INVALID

Hello, The best way to debug this kind of issue is to actually capture the network traffic or log the HTTP headers as you're making the call, to see whether or not you're actually successfully creating an access token. In the code you provided, you're using a non-recommended method of handling

Re: How can I get added to Responsive Search Ad Pilot?

Hello, For now, the main way to get onto this whitelist is by going through your Google account manager. If you don't have such a representative, you are not eligible at this time. Regards, Mike, AdWords API Team On Monday, September 3, 2018 at 2:22:39 AM UTC-4, Dannison Yao (AdWords API Team

Re: Invite email google adwords

Hello, I'm going to check to see if the policy on this has changed recently, but until I find out otherwise it's probably safe to assume that we are still not accepting new accounts onto this whitelist. I will update here if I find out differently. Regards, Mike, AdWords API Team On Monday, A

Re: Batch Jobs failing with inconsistent errors

Hello Sanjay, Could you reply to me privately by choosing "reply privately to author" from the drop down at the top-right of my post, and please include: - At least one full set of operations that you submitted which resulted in these errors - At least one full error message from the r

Re: Adwords API Deprecation notice received today cites incorrect month

Hello Erik, Yes, the v201710 sunset will be happening on July 25, 2018. We will be sending out a correction email. Thank you for bringing this to our attention. Regards, Mike, AdWords API Team On Friday, June 29, 2018 at 12:06:45 AM UTC-4, erik.thomp...@varsitytutors.com wrote: > > Adwords Te

Re: API sunset

Hello, Unfortunately, the email we sent out had a typo and should have indicated the same date as other sources: July 25, 2018. We are in the process of sending out a correction email. I apologize for the confusion. Regards, Mike, AdWords API Team On Friday, June 29, 2018 at 12:06:45 AM UTC-4

Re: Shopping Performance Report API and mapping of products and ads

Hello, I am not an expert on how the AdWords UI generates its reports, but this restriction is enforced on the backend for technical reasons. The UI may be built in such a way that it fills in this information from another source for that specific report type, or some other workaround. I apolo

Re: BatchJobService not returning downloadUrl

Hello, We have regenerated the download URL for that batch job. Regards, Mike, AdWords API Team On Thursday, June 21, 2018 at 7:49:57 AM UTC-4, Michael Cloonan (AdWords API Team) wrote: > > Hello, > > I apologize for the delayed turnaround here. I am following up with the > team to try to find

Re: BatchJobService not returning downloadUrl

Hello, I apologize for the delayed turnaround here. I am following up with the team to try to find a long-term solution. I think that's the same ID that you had shared previously, so I will try to get that download URL regenerated for you. Regards, Mike, AdWords API Team On Thursday, June 21,

Re: request size limit exceeded on sitelinks only

Hello, The limit does still apply. For some reason updating the documentation stalled for quite a long time, so I've begun a new effort to get it published. Thanks for bringing this back to my attention. Regards, Mike, AdWords API Team On Wednesday, June 20, 2018 at 10:19:53 AM UTC-4, Davi Lim

Re: BatchJobService not returning downloadUrl

Hello, Thanks for the report, we are working hard to identify the underlying issue here, and I will let you know if we regenerate the download URL for that batch job ID, or if I have any other information to share regarding the previous ones you mentioned. Regards, Mike, AdWords API Team On T

Re: Invite email google adwords

Hello, We are not currently accepting new accounts onto this whitelist. I apologize for the inconvenience. Regards, Mike, AdWords API Team On Friday, June 8, 2018 at 10:40:33 AM UTC-4, Michael Cloonan (AdWords API Team) wrote: > > Hello, > > I am going to look into the possibility of adding ne

Re: Invite email google adwords

Hello, I am going to look into the possibility of adding new accounts to this whitelist. The last I heard we are not widely accepting new accounts into the whitelist, but I'll let you know what I hear back. Regards, Mike, AdWords API Team On Thursday, June 7, 2018 at 11:24:08 PM UTC-4, Trường

Re: BatchJobService not returning downloadUrl

Hello, We're still investigating these last few. I have followed up with the team to see if they have any information they can share, which I will pass along here when possible. Regards, Mike, AdWords API Team On Thursday, June 7, 2018 at 9:06:55 AM UTC-4, wes...@channable.com wrote: > > Hi Mi

Re: BatchJobService not returning downloadUrl

Hello, Yes, when the job is done there should always be a downloadUrl available so you can fetch the results. I'll pass these IDs along to the team. Regards, Mike, AdWords API Team On Tuesday, June 5, 2018 at 4:17:19 AM UTC-4, wes...@channable.com wrote: > > I am having this issue (with the sam

Re: BatchJobService not returning downloadUrl

Hello, Can you provide the full SOAP request/response for that particular batch job? You can reply privately to me using the arrow at the top-right of my post. Regards, Mike, AdWords API Team On Monday, June 4, 2018 at 8:29:51 AM UTC-4, wes...@channable.com wrote: > > Hi Michael, > > I think m

Re: BatchJobService not returning downloadUrl

Hello, We made another pass regenerating download URLs, and they should no longer result in 404s. Please let me know if you are having any more difficulties. Regards, Mike, AdWords API Team On Friday, June 1, 2018 at 4:22:40 PM UTC-4, GregT wrote: > > Thanks for the update, Mike. As I posted ea

Re: BatchJobService not returning downloadUrl

Hello, Thanks for letting me know. I've passed this information along to the batch job team and will let you know as soon as I hear anything back. I apologize for the inconvenience; obviously having a URL that results in a 404 is no better than having no URL at all, so I'm making sure that this

Re: BatchJobService not returning downloadUrl

Hello, We have regenerated download URLs for all jobs that had completed without one, and are working to improve our processes so that we can reduce the chance of this happening in the future. Please let me know if you still have any trouble retrieving the download URLs for your batch jobs, an

Re: BatchJobService not returning downloadUrl

Hello, Thanks for the additional details. Since it seems to be more widespread than just a one-off error, I've increased the priority internally so that we can try to get to the bottom of this sooner. Regards, Mike, AdWords API Team On Monday, May 28, 2018 at 7:56:20 AM UTC-4, wes...@channable

Re: BatchJobService not returning downloadUrl

Hello, That is strange; I will get in contact with the team in charge of that service and see what we can do to get you the downloadUrl, and also investigate why this happened. Regards, Mike, AdWords API Team On Friday, May 25, 2018 at 6:21:49 AM UTC-4, wes...@channable.com wrote: > > We are h

Re: Campaign Criterion ID for OS of all versions

Hello, I have confirmed your suspicion that -1 means "all versions". We are going to look into a better way to document or present this information so it's clear right away. Regards, Mike, AdWords API Team On Friday, May 25, 2018 at 8:07:23 AM UTC-4, Michael Cloonan (AdWords API Team) wrote:

Re: Campaign Criterion ID for OS of all versions

Hello, I'm going to look into what these -1 values mean and I'll post back here with my findings. Thanks for bringing this up! Regards, Mike, AdWords API Team On Thursday, May 24, 2018 at 9:45:02 PM UTC-4, Gary Jiang wrote: > > Hi, > > I am trying to configure some criterion of a campaign inclu

Re: How to validate AdGroupFeed Matching Functions against feed

Hello, There is no way to see exactly what feed items are matched by a specific matching function, unfortunately. That sounds like a great idea, however, so I'm going to pass it along to the team to see if it's something we can add in the future. Regards, Mike, AdWords API Team On Tuesday, Ma

Re: AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED error since 2018-04-12 on /api/adwords/ch/v201802/CustomerSyncService

Hello, I apologize for the delay. I just wanted to follow up to say that this fix has been rolled out and you should no longer be encountering this error. Please let me know if you still so we can take another look if necessary. Regards, Mike, AdWords API Team On Thursday, April 19, 2018 at 7:

Re: AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED - POST /api/adwords/ch/v201802/CustomerSyncService

Hello, I've gotten word that this issue should be resolved now. Please let me know if you are still getting this type of failure so that we can take another look. Regards, Mike, AdWords API Team On Monday, April 16, 2018 at 10:33:35 PM UTC-4, Chris wrote: > > Hi Luis - we are still encounterin