Guys,
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TIVOLI ALERT:
Recent Changes t
Zlatko,
I forgot that this list-serv is global.
For some reason in the US, the support center is not
taking live calls any more. The tech are now calling
the customer back. I got so use to talking to a tech
right away.
When the support for TSM 3.7 expire last October, but
my support contract do
Sias,
I do not how it is for you but in our region IBM support is very
responsive. In last two months I had three PMRs submitted and the answers
were prompt (two had same day response and third was submitted during the
night so got answer next morning). One PMR was actually a bug and on the
third
I have noticed some change, too. I don't know why.
-Original Message-
From: Sias Dealy [mailto:[EMAIL PROTECTED]]
Sent: Friday, May 31, 2002 8:20 PM
To: [EMAIL PROTECTED]
Subject: TSM Tech support not responding as quickly!
I was wondering why TSM tech support was taking a long
time to
>From what I understand unless your at TSM server: 5.1 they get a call back
there trying to phase out 4.1 support as far as I know. I just think it's
there plan that has the logic of if it's harder for them to get support
then they'll goto 5. Just a theory but I experience the same thing. I'm
sure
