I may check email occasionally.

[SMiller]

I will be out of the office starting  07/17/2001 and will not return until
07/18/2001.
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Re: vnc-list-digest V1 #971

[SMiller]

Not everyone has the luxury of time to read the entire FAQ from beginning
to end before attempting to use the product.  Since search tools are
provided on the page, many users will choose to use them.  Part of the
problem may be in the tools themselves.  Here is a real example based on
Mr. Hickel's query:
1] access VNC home page: "http://www.uk.research.att.com/vnc/"
2] use "search" widget on left
3] use the "search the VNC web pages and documentation form, enter "hide"
and "logo"  search terms
4] this indeed returns the FAQ ("
http://www.uk.research.att.com/vnc/faq.html ")
5} access the FAQ by Navigator 4.08, Edit|Find in Page for terms "hide" and
"logo"
6] results: "Search string not found"
7] results for "hide" or "logo" separately duplicate this failure
8] one notes that the FAQ item uses the terms "task bar" and "get rid of",
not "logo" and "hide".  H.
9] use the "search the VNC web pages and documentation form, enter "get rid
of" and "task bar" search terms.  Results:  "no matches were found".
H.
10] in the same form, reduce search terms to "task bar".  Result: 1 match
returned: "http://www.uk.research.att.com/vnc/winvnc.html"  (not even the
FAQ!)

Now, I'll allow that better results might have been unearthed by searching
the digest, as well, but that wasn't the gist of the responses in this
thread, and, in practice, this has produced mixed results for me.  I've
been monitoring this list for about 1 month.  When I began testing VNC for
my employer, I searched through the FAQ and the digest for some items of
interest without conspicuous success.  Rule #1 in user support is to
duplicate the user's situation as closely as possible.  In this instance,
that means using the same tools that the user is likely to employ to search
the documents to which he is directed.  I do not believe that was done by
the respondents.  Is it any wonder that basic questions recur on this list
when the use of the search tools can be this unproductive?   How much more
frustrating would the scenario outlined above be for an individual whose
command of the English language leaves much to be desired?  I also believe
that the single most effective way to improve the signal to noise ratio on
this list (from the point of view of a "digest" subscriber) would be to
convince posters to use a little better judgement and selectivity in
quoting previous messages in responces.  I've seen most of a digest issue
consumed with 1 response to a long thread that was nested at least 4 levels
deep.  This is even more counterproductive when exacerbated by the
repetition of excessively long footers (as others have noted) or code
fragments.  I tend to agree with those who have suggested that the list
could benefit from segregation into "help" and "development" topics.

John Wilson wrote:
>> SORRY, but my question "to hide the VNC logo... "
>> is NOT in the FAQ ... i did not see it
>> If I saw it of course I would not asked the VNC list ..!!
>
>Sigh
>
>http://www.uk.research.att.com/vnc/faq.html#q45

Scott A. Miller, Mgr IS Support
Unimin Corporation
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Re: vnc-list-digest V1 #997

[SMiller]

I would also like to see this. It may be difficult for some of the
metropolitan subscribers to believe, but there are quite a few locations in
the US where 24K to 26K constitutes a good connection. I think my employer
has a facility in each one of them;>) Even where I live in NJ, the
availability of cable and/or adsl is at least 1 year away (I'm looking at
Starband as an alternative - anyone here had experience with vnc and/or
zebedee over a relatively fast but high-latency dish connection?) While I
regard VNC as workable under those conditions, the adjective "barely" comes
quickly to mind. Making vnc just a bit snappier would probably overcome the
slight reluctance some of my fellow support techs have shown for using it.
>I know this topic has discussed before.  I think I recall that ATT
>against implementing 4bit greyscale.  One of the concerns is that they do
>not want to create a new encoding.
>
>But I think there are at least 3 reasons why this option would be very
popular.
>
>1 - the percentage of people with low bandwidth internet connections will
>still remain high for a while.  Here in the US, dsl and cable modem are
>gaining in popularity, but the sheer distance sensitivity means that most
>people will not be able to get dsl for some years to come - leaving them
>with only 56k.
>2 - The percentage of people with low bandwidth wireless connections is
>increasing rapidly.  Sure, 3G, GPRS, and others are coming, but they are 3

>years off - as a realistic guess.
>3 - it will be fast.  VNC is awesome.  I can install it on friends pc's,
>relative's pc's, and all of the corporate pc's.  I'm sure all of you are
>proficient PC users.  You know when somebody calls you with a question,
>you're brain is flying at a rapid pace, and start menu/ whatever is
>dragging across the screen like Jesus carrying the cross.
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Re: VNC Newsgroup

[SMiller]

Some of us receive this list as a digest. Makes it difficult to follow your
prescription;>) No one has suggested eliminating the mailing list, why all
the agida about offering people a choice?

Mike Carillon wrote:
>Would you or someone else please explain to me why you need to filter out
>messages that don't pertain to you?  What is wrong with reading the
subject
>header and if it is no interest to you, delete it!  I was off work from
>Friday night till Tuesday morning, there were only 61 messages in the my
VNC
>group.  I browse through the list by reading the subject, if it didn't
>interest me I deleted it, if it did interest me I read it and if necessary
>responded to it.  Not much time involved.  Why all the gripe about this?
>
>Also why move it to a newsgroup?
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Re: VNC Newsgroup

[SMiller]

Perhaps a new branch for remote control software from comp.dcom or
comp.software might be appropriate, but since Mark is doing the grunt work
I'm more than willing to defer to his decision;>)

Ben Prescott wrote:
>I couldn't find comp.sys.software on deja, though; I assume this would
>start a new tree, logical given that everything in comp.sys seems to be
>platform specific, and obviously VNC isn't.
>
>Question is, might vnc fit somewhere else ...
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Re: More on VNC Newsgroup

[SMiller]

I agree that this approach is preferable.  You may want to keep in mind
that any restrictions on posting content, i.e. commercial advertisements,
must be made in the original charter, as there is no official way to modify
a charter once a group has been approved and created.  I found this out the
hard way in the rec.boats.building ng.  Good luck!
Mark J. Laris wrote:
>After several posts to the alt.config group, I have been convinced that
this
>group would be better served as a comp.* group (probably
>comp.sys.software.vnc).  I have therefore converted my proposal to
>alt.config into an Request for Discussion (RFD).
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RE: Stream encryption - is it time?

[SMiller]

I think it's a little presumptuous to make an assumption about the
enumeration of the universe of vnc-supported systems and then proceed to
invoke Pareto's principle as if that assumption was the unqualified and
uncontested truth.  If and when I roll vnc out to my total user base, I
will have approximately 850 clients running the product.  Most of these
clients will utilize the internet for connectivity, so security _is_ an
issue for me.
Davis Habermann wrote:
>Most of us using VNC probably only have a few potential client machines
for
>our server.  For example, I've got three machines at the office and three
>machines at home that we use VNC with.  All are within our immediate
>control.  Are we going to hold up this entire project to handle the last
5%
>of the users, or go for the "80-20 rule solution".  (No big deal either
way
>for me, as I'm already using OpenSSH to encrypt/compress all connections.)
>
>Dave
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Re: McAfee VirusScan and WinVNC.exe

[SMiller]

Grant McDorman wrote:
>CAI  has a virus protection product that's free for
home
>use. I'd suggest using it in combination with ZoneAlarm. Mind you, I don't
>know how good CAI's product is relative to Symantec's (Norton).

I am responsible for corporate virus protection for my employer (roughly
900 PCs at 80 locations).  We used McAfee for 2 years before switching to
the free CAI product, which is InoculateIT PE (IPE), available at:
http://antivirus.cai.com.  After using IPE for a year, my conclusion is
that from a pure detection and removal POV, it is the equal of either
Symantec's (Norton AV) or NAI's (McAfee VS) products for client PC
protection.  There are 2 positives for me:  update size is about 600kb, so
the file easily fits on a floppy.  This is important to us, because we have
some PCs (process control, etc.) that aren't networked but that
nevertheless need to be protected against infection.  The size of the
updates for NAI's and Symantec's products would require distribution via CD
(which not all of those standalone PCs have).  Also, IPE by default will do
an "on-demand" scan on startup.  The default value is 100 files,
configurable.  In other words, on boot #1, it scans files 1 through 100 in
the file table.  On boot #2, files 101 through 200, etc.  This is a
reasonable substitute for the once per month complete demand scan of local
drives that users are asked to do, but never seem to find the time for.
There is a small drawback in that IPE by design does not scan mapped
network drives  This is not critical to me, because my belief is that
scanning a mapped drive from the client is a poor substitute for scanning
network drives from the server itself.  YMMV.
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Re: vnc-list-digest V1 #1028

[SMiller]

Or maybe the instuctions should be in multiple languages (say, French and
German), but his posts show no sign of the need for this.  Or maybe he is
an illiterate moron who needs to be discouraged from joining any more lists
and then wasting time and bandwidth by whining about how he cannot get off.
YMMV;>)
>Well, hold off on him, maybe he just has a hard time reading the
>instructions at the bottom :-)
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Quick Desk

[SMiller]

Before I go translating the help file from German to English, is there
anyone on the list who is using the QuickDesk and/or FileServer tools from
Bankenservice GmbH to do file transfers from within VNC?  If yes, are you
in a position to give a synopsis of using these tools (nickel tour level
would be fine, as would a pointer to English language docs somewhere
else;?)  The QuickDesk product screens are in English, but are minimal, and
the help file is in German.  The FileServer product is entirely in German.
I'm particularly interested in whether QuickDesk (which has a graphic
FTP-style interface) is self-sufficient, or whether it needs FileServer
active on the VNC server to function;  whether any compatibility issues
exist with recent versions of VNC or TridiaVNC; whether incompatibilities
exist with the zebedee VPN product; and whether the product requires any
open ports beyond what are required for VNC and FTP.  The QuickDesk url, if
anyone is interested, is:
http://www.gtgbankenservice.de/downloads/vncqd/
the babelfish translation setup (you'll need to click the "Translate"
control) is at:
http://babel.altavista.com/translate.dyn?url=http%3A%2F%2Fwww.gtgbankenservice.de%2Fdownloads%2Fvncqd%2F&lp=de_en&doit=done&frame=random
I am in the process of deploying VNC for technical support purposes for my
employer, and file transfers are a frequent requirement.  A VNC-aware
solution would be a real plus.  Thanks in advance for any information you
can provide.
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Re: vnc-list-digest V1 #1034 - bell or message by connecting a pc

[SMiller]

It's hopelessly low tech, but - if the product is in use for one on one
support, you could have a small executable on each server to be executed by
the technician at the client that pops up a window informing the user that
"we are now taking control of your personal computer" and then wait for the
server user to click on "OK".

Gregor Jonas wrote:
>Only ringing a pc bell  is not enogh.
>Is there any possibility to generate a message screen, at ist best with
>an "OK" Button?
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I will be unavailable.

[SMiller]

I will be out of the office starting  04/13/2001 and will not return until
04/23/2001.
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