Re: [otrs] CustomerCompany on external database

[Antonio Reale]

Hi Gerald,
thanks for the answer but as I wrote, I already changed the Config.pm 
and in the "Customer Management" section I correctly see all my 
companies retrieved from the external DB.


The problem is that when I create a CustomerUser I don't have the 
dropdown menu to choose the CustomerID that is mandatory field, so I 
can't create the CustomerUser.


Thanks.
Regards.

Antonio



Il 14/01/2016 18:41, Gerald Young ha scritto:
I'd like to point out this thread: 
http://forums.otterhub.org/viewtopic.php?t=30755


And yes, it is possible to put CustomerCompany on a (single) different 
DB backend.


Copy the relevant section from Defaults.pm to Config.pm and modify 
appropriately.

https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1561


On Thu, Jan 14, 2016 at 11:52 AM, Antonio Reale > wrote:


Hi all,
in 3.2 version during the customer user creation phase I had to
populate the CustomerID field manually (no dropdown menu). There
was no need to have the company created in the CustomerCompany
backend.
After upgradind to OTRS 5, when I create a new customer I can't
insert a CustomerID if it is not present in CustomerCompany, so I
decided to point OTRS to an external database where I have
companies data.
I changed the Config.pm, so now I have CustomerCompany data on the
external database and CustomerUser on the local OTRS database.
In Customer Management I correctly see all companies, but if I try
to add a customer user the CustomerID field is disabled.

Is possible to have CustomerUser and CustomerCompany on different
backends?

Thanks.
Regards.

Antonio
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Re: [otrs] CustomerCompany on external database

[Gerald Young]

>  I already changed the Config.pm and in the "Customer Management" section
I correctly see all my companies retrieved from the external DB.
I gathered that after I posted, but was confused by the wording of your
question.

> The problem is that when I create a CustomerUser I don't have the
dropdown menu to choose the CustomerID that is mandatory field, so I can't
create the CustomerUser.

This is CustomerCompanySupport and is a parameter in CustomerUser, which is
likely customized for you in Config.pm.
https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1456


On Fri, Jan 15, 2016 at 4:00 AM, Antonio Reale  wrote:

> Hi Gerald,
> thanks for the answer but as I wrote, I already changed the Config.pm and
> in the "Customer Management" section I correctly see all my companies
> retrieved from the external DB.
>
> The problem is that when I create a CustomerUser I don't have the dropdown
> menu to choose the CustomerID that is mandatory field, so I can't create
> the CustomerUser.
>
> Thanks.
> Regards.
>
> Antonio
>
>
>
>
> Il 14/01/2016 18:41, Gerald Young ha scritto:
>
> I'd like to point out this thread:
> 
> http://forums.otterhub.org/viewtopic.php?t=30755
>
> And yes, it is possible to put CustomerCompany on a (single) different DB
> backend.
>
> Copy the relevant section from Defaults.pm to Config.pm and modify
> appropriately.
> https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1561
>
>
> On Thu, Jan 14, 2016 at 11:52 AM, Antonio Reale 
> wrote:
>
>> Hi all,
>> in 3.2 version during the customer user creation phase I had to populate
>> the CustomerID field manually (no dropdown menu). There was no need to have
>> the company created in the CustomerCompany backend.
>> After upgradind to OTRS 5, when I create a new customer I can't insert a
>> CustomerID if it is not present in CustomerCompany, so I decided to point
>> OTRS to an external database where I have companies data.
>> I changed the Config.pm, so now I have CustomerCompany data on the
>> external database and CustomerUser on the local OTRS database.
>> In Customer Management I correctly see all companies, but if I try to add
>> a customer user the CustomerID field is disabled.
>>
>> Is possible to have CustomerUser and CustomerCompany on different
>> backends?
>>
>> Thanks.
>> Regards.
>>
>> Antonio
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
>
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>
>
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Re: [otrs] CustomerCompany on external database

[Antonio Reale]

Hi Gerald,
CustomerCompanySupport is already enabled in Default.pm and I have no 
custom config in Config.pm for CustomerUser.

In Config.pm I have only custom config for CustomerCompany.

Thanks.
Regards.

Antonio


Il 15/01/2016 15:33, Gerald Young ha scritto:
>  I already changed the Config.pm and in the "Customer Management" 
section I correctly see all my companies retrieved from the external DB.
I gathered that after I posted, but was confused by the wording of 
your question.


>The problem is that when I create a CustomerUser I don't have the 
dropdown menu to choose the CustomerID that is mandatory field, so I 
can't create the CustomerUser.


This is CustomerCompanySupport and is a parameter in CustomerUser, 
which is likely customized for you in Config.pm.

https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1456


On Fri, Jan 15, 2016 at 4:00 AM, Antonio Reale > wrote:


Hi Gerald,
thanks for the answer but as I wrote, I already changed the
Config.pm and in the "Customer Management" section I correctly see
all my companies retrieved from the external DB.

The problem is that when I create a CustomerUser I don't have the
dropdown menu to choose the CustomerID that is mandatory field, so
I can't create the CustomerUser.

Thanks.
Regards.

Antonio




Il 14/01/2016 18:41, Gerald Young ha scritto:

I'd like to point out this thread:
http://forums.otterhub.org/viewtopic.php?t=30755

And yes, it is possible to put CustomerCompany on a (single)
different DB backend.

Copy the relevant section from Defaults.pm to Config.pm and
modify appropriately.
https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1561


On Thu, Jan 14, 2016 at 11:52 AM, Antonio Reale
mailto:ant.re...@gmail.com>> wrote:

Hi all,
in 3.2 version during the customer user creation phase I had
to populate the CustomerID field manually (no dropdown menu).
There was no need to have the company created in the
CustomerCompany backend.
After upgradind to OTRS 5, when I create a new customer I
can't insert a CustomerID if it is not present in
CustomerCompany, so I decided to point OTRS to an external
database where I have companies data.
I changed the Config.pm, so now I have CustomerCompany data
on the external database and CustomerUser on the local OTRS
database.
In Customer Management I correctly see all companies, but if
I try to add a customer user the CustomerID field is disabled.

Is possible to have CustomerUser and CustomerCompany on
different backends?

Thanks.
Regards.

Antonio
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