> I already changed the Config.pm and in the "Customer Management" section I correctly see all my companies retrieved from the external DB. I gathered that after I posted, but was confused by the wording of your question.
> The problem is that when I create a CustomerUser I don't have the dropdown menu to choose the CustomerID that is mandatory field, so I can't create the CustomerUser. This is CustomerCompanySupport and is a parameter in CustomerUser, which is likely customized for you in Config.pm. https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1456 On Fri, Jan 15, 2016 at 4:00 AM, Antonio Reale <ant.re...@gmail.com> wrote: > Hi Gerald, > thanks for the answer but as I wrote, I already changed the Config.pm and > in the "Customer Management" section I correctly see all my companies > retrieved from the external DB. > > The problem is that when I create a CustomerUser I don't have the dropdown > menu to choose the CustomerID that is mandatory field, so I can't create > the CustomerUser. > > Thanks. > Regards. > > Antonio > > > > > Il 14/01/2016 18:41, Gerald Young ha scritto: > > I'd like to point out this thread: > <http://forums.otterhub.org/viewtopic.php?t=30755> > http://forums.otterhub.org/viewtopic.php?t=30755 > > And yes, it is possible to put CustomerCompany on a (single) different DB > backend. > > Copy the relevant section from Defaults.pm to Config.pm and modify > appropriately. > https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1561 > > > On Thu, Jan 14, 2016 at 11:52 AM, Antonio Reale <ant.re...@gmail.com> > wrote: > >> Hi all, >> in 3.2 version during the customer user creation phase I had to populate >> the CustomerID field manually (no dropdown menu). There was no need to have >> the company created in the CustomerCompany backend. >> After upgradind to OTRS 5, when I create a new customer I can't insert a >> CustomerID if it is not present in CustomerCompany, so I decided to point >> OTRS to an external database where I have companies data. >> I changed the Config.pm, so now I have CustomerCompany data on the >> external database and CustomerUser on the local OTRS database. >> In Customer Management I correctly see all companies, but if I try to add >> a customer user the CustomerID field is disabled. >> >> Is possible to have CustomerUser and CustomerCompany on different >> backends? >> >> Thanks. >> Regards. >> >> Antonio >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: <http://otrs.org/>http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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