Re: [otrs] Problem with scheduled GenerateStats call
Hi Gerald. Am 15.01.15 13:01 schrieb "Gerald Young": The error message says invalid date. It means the parameters of stat 10076 include an end point in the future that exceeds the year 2034. There is a 32 bit limit to unix epoch time. Thanks for your answer. It’s not that simple, I fear: The stats definition does not contain any time/date specific rules, neither start-time nor end-time of creation, change, close or whatever. That’s what bothers me :-/ The generated and sent stat looks correct though. Best wishes, Jan Dreyer - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] KIX4OTRS-features
Hi Josu, some KIX4OTRS-features are: * quick tickets (ticket templates) and import/Export of ticket templates, displaying of ticket templates can be limited to relevant agent groups * re-use of article attachments within a ticket while ticket processing (e-mail-answers or notes) * download of all attachments of a ticket as a zip-file * deleting of all or selected attachments from a ticket view * displaying of single Config Items can be limited to relevant agent groups * CMDB search can be provided through ALL CI-classes (individual setting whether the search should be provided within common attributes or all attributes) * saving and loading of CI graph (for example with personal alignment) * search templates drop down in the toolbar includes now all search templates of a service agent (for tickets, CMDB and FAQ) * automatic subscription to search templates from a chosen search template category (individual setting) * new sidebar “contact information” instead of customer information (individual setting: an agent can chose which contacts should be displayed: contact data from the chosen ticket article or linked persons) * new sidebar “Dynamic Fields”, which provides editable information about Dynamic Fields (central configuration of the set of displayed Dynamic Fields needed, personal setting: selection of individually displayed Dynamic Fields from the configured set of DF) * displaying of detail information for owner and responsible (by use of the loop symbol) * complex filter possibilities in the sidebar “linked objects” * the columns in the table “linked objects” can be set individually * the order of tables in the tab “linked objects” can be changed individually via drag & drop * displaying of personal article flags (for example ToDo) in the ticket lists * filter possibilities based on the personal marks / flags as for example ToDo or Important * displaying of the personal article marks / flags in the article details * interactive CI graph for clear overview and quick link of further CIs and for easy navigation within the IT or technical landscape * individually configurable column attributes within inventory lists in the CMDB * individually configurable column attributes in the ticket list area in the dashboard * hierarchical text modules for the clear sorting of single text modules within defined categories * „Save as Draft“ for temporary storage of e-mail answers and notes as draft * search templates pool for easy management of search templates for team leader and agents * use of ticket templates within PostMaster-Filters for pre-classification of automatic e-mails from monitoring systems, etc. or direct assignment of automatic e-mails to check lists * Dynamic Fields (DropDown, List, AutoComplete) based on object-references of the customer-, agent- and company data including automatic link between person and a ticket * extended customer information board for showing the assigned CIs of the customer (user) * extended customer information board for showing detailed customer user view as in the ticket view * mapping of Dynamic Fields with actions directly in the configuration of Dynamic Fields (allows choice of ticket actions directly in the DF configuration, allows setting DF as optional or obligatory) * colour-coded marking of linked tickets due to ticket state * colour-coded marking of tickets in the dashboard lists die to ticket state * new tab for showing pictures / photos of a configuration item (CI) in the CI detailed view * quick link in the CI detailed view and in the change management * recognition and processing of external reference numbers from external systems * copying of customer users and agents in the administration area * quick link for objects with use of autocomplete functionality in the ticket tab "Linked objects" * search templates in the dashboard area and as virtual queues * individual marking of an article as for example ToDo and displaying of the marked articles as dashboard plug-in * dynamic KIX-sidebar * autocomplete function during ticket merging and ticket searching * displaying or masking out of Dynamic Fields in accordance to workflow step due to the set ticket state or ticket type * Switch-Button for quick switching between agent- and customer-frontend (without any additional login) * comparing of CI version within CI detailed view * ticket tab "ticket core data" and "attachments" * assigned CIs while ticket processing and ticket creating * article-related function button "article copy / move / delete" in the ticket view, single functions can be masked out in accordance to the permission conception * article-related function button "edit ar
Re: [otrs] KIX4OTRS-features
vrey good On 今日 00:20, Anna Brakoniecka 写到: Hi Josu, some KIX4OTRS-features are: * quick tickets (ticket templates) and import/Export of ticket templates, displaying of ticket templates can be limited to relevant agent groups * re-use of article attachments within a ticket while ticket processing (e-mail-answers or notes) * download of all attachments of a ticket as a zip-file * deleting of all or selected attachments from a ticket view * displaying of single Config Items can be limited to relevant agent groups * CMDB search can be provided through ALL CI-classes (individual setting whether the search should be provided within common attributes or all attributes) * saving and loading of CI graph (for example with personal alignment) * search templates drop down in the toolbar includes now all search templates of a service agent (for tickets, CMDB and FAQ) * automatic subscription to search templates from a chosen search template category (individual setting) * new sidebar “contact information” instead of customer information (individual setting: an agent can chose which contacts should be displayed: contact data from the chosen ticket article or linked persons) * new sidebar “Dynamic Fields”, which provides editable information about Dynamic Fields (central configuration of the set of displayed Dynamic Fields needed, personal setting: selection of individually displayed Dynamic Fields from the configured set of DF) * displaying of detail information for owner and responsible (by use of the loop symbol) * complex filter possibilities in the sidebar “linked objects” * the columns in the table “linked objects” can be set individually * the order of tables in the tab “linked objects” can be changed individually via drag " id="ui-accordion-1-panel-1"> * interactive CI graph for clear overview and quick link of further CIs and for easy navigation within the IT or technical landscape * individually configurable column attributes within inventory lists in the CMDB * individually configurable column attributes in the ticket list area in the dashboard * hierarchical text modules for the clear sorting of single text modules within defined categories * „Save as Draft“ for temporary storage of e-mail answers and notes as draft * search templates pool for easy management of search templates for team leader and agents * use of ticket templates within PostMaster-Filters for pre-classification of automatic e-mails from monitoring systems, etc. or direct assignment of automatic e-mails to check lists * Dynamic Fields (DropDown, List, AutoComplete) based on object-references of the customer-, agent- and company data including automatic link between person and a ticket * extended customer information board for showing the assigned CIs of the customer (user) * extended customer information board for showing detailed customer user view as in the ticket view * mapping of Dynamic Fields with actions directly in the configuration of Dynamic Fields (allows choice of ticket actions directly in the DF configuration, allows setting DF as optional or obligatory) * colour-coded marking of linked tickets due to ticket state * colour-coded marking of tickets in the dashboard lists die to ticket state * new tab for showing pictures / photos of a configuration item (CI) in the CI detailed view * quick link in the CI detailed view and in the change management * recognition and processing of external reference numbers from external systems * copying of customer users and agents in the administration area * quick link for objects with use of autocomplete functionality in the ticket tab "Linked objects" * search templates in the dashboard area and as virtual queues * individual marking of an article as for example ToDo and displaying of the marked articles as dashboard plug-in * dynamic KIX-sidebar * autocomplete function during ticket merging and ticket searching * displaying or masking out of Dynamic Fields in accordance to workflow step due to the set ticket state or ticket type * Switch-Button for quick switching between agent- and customer-frontend (without any additional login) * comparing of CI version within CI detailed view * ticket tab "ticket core data" and "attachments" * assigned CIs while ticket processing and ticket creating * article-related function button "article copy / move / delete" in the ticket view, single functions can be masked out in accordance to the permission conception * article-related function button "edit article" in the ticket view, function can be masked out in accordance to the permission conception * ticket-related button "merge custo
