vrey good
On 今日 00:20, Anna Brakoniecka 写到:
Hi Josu,
some
KIX4OTRS-features are:
* quick tickets (ticket templates) and
import/Export of ticket templates, displaying of ticket templates can be
limited to relevant agent groups
* re-use of article attachments within a
ticket while ticket processing (e-mail-answers or notes)
* download of all
attachments of a ticket as a zip-file
* deleting of all or selected
attachments from a ticket view
* displaying of single Config Items can be
limited to relevant agent groups
* CMDB search can be provided through
ALL CI-classes (individual setting whether the search should be provided
within common attributes or all attributes)
* saving and loading of CI
graph (for example with personal alignment)
* search templates drop down
in the toolbar includes now all search templates of a service agent (for
tickets, CMDB and FAQ)
* automatic subscription to search templates from a
chosen search template category (individual setting)
* new sidebar
“contact information” instead of customer information (individual setting:
an agent can chose which contacts should be displayed: contact data from
the chosen ticket article or linked persons)
* new sidebar “Dynamic
Fields”, which provides editable information about Dynamic Fields (central
configuration of the set of displayed Dynamic Fields needed, personal
setting: selection of individually displayed Dynamic Fields from the
configured set of DF)
* displaying of detail information for owner and
responsible (by use of the loop symbol)
* complex filter possibilities in
the sidebar “linked objects”
* the columns in the table “linked objects”
can be set individually
* the order of tables in the tab “linked objects”
can be changed individually via drag " id="ui-accordion-1-panel-1">
*
interactive CI graph for clear overview and quick link of further CIs and
for easy navigation within the IT or technical landscape
* individually
configurable column attributes within inventory lists in the CMDB
*
individually configurable column attributes in the ticket list area in the
dashboard
* hierarchical text modules for the clear sorting of single text
modules within defined categories
* „Save as Draft“ for temporary storage
of e-mail answers and notes as draft
* search templates pool for easy
management of search templates for team leader and agents
* use of ticket
templates within PostMaster-Filters for pre-classification of automatic
e-mails from monitoring systems, etc. or direct assignment of automatic
e-mails to check lists
* Dynamic Fields (DropDown, List, AutoComplete)
based on object-references of the customer-, agent- and company data
including automatic link between person and a ticket
* extended customer
information board for showing the assigned CIs of the customer (user)
*
extended customer information board for showing detailed customer user view
as in the ticket view
* mapping of Dynamic Fields with actions directly
in the configuration of Dynamic Fields (allows choice of ticket actions
directly in the DF configuration, allows setting DF as optional or
obligatory)
* colour-coded marking of linked tickets due to ticket
state
* colour-coded marking of tickets in the dashboard lists die to
ticket state
* new tab for showing pictures / photos of a configuration
item (CI) in the CI detailed view
* quick link in the CI detailed view and
in the change management
* recognition and processing of external
reference numbers from external systems
* copying of customer users and
agents in the administration area
* quick link for objects with use of
autocomplete functionality in the ticket tab "Linked objects"
* search
templates in the dashboard area and as virtual queues
* individual marking
of an article as for example ToDo and displaying of the marked articles as
dashboard plug-in
* dynamic KIX-sidebar
* autocomplete function during
ticket merging and ticket searching
* displaying or masking out of Dynamic
Fields in accordance to workflow step due to the set ticket state or ticket
type
* Switch-Button for quick switching between agent- and
customer-frontend (without any additional login)
* comparing of CI
version within CI detailed view
* ticket tab "ticket core data" and
"attachments"
* assigned CIs while ticket processing and ticket
creating
* article-related function button "article copy / move / delete"
in the ticket view, single functions can be masked out in accordance to the
permission conception
* article-related function button "edit article" in
the ticket view, function can be masked out in accordance to the permission
conception
* ticket-related button "merge customer tickets" which displays
all open tickets of a customer and allows to merge the marked one with each
other
* ticket-related button "empty mail" in the ticket view for sending
an empty mail (independently from the answer templates)
* escalation view
in the queue view
As you can see, there are a lot of new features in
KIX4OTRS. Some of them have the same functions as OTRS-AG-AddOns, some of
them are included in the OTRS Business Solution. KIX4OTRS features come
from projects we make, from community suggestions and our ideas.
Next to
KIX4OTRS, which is the biggest OTRS module ever, we also deliver further
OTRS modules like IMPORT-EXPORT-EXTENSIONS or DYNAMICFIELDREMOTEDB which
enables displaying, updating and storing data from external databases in
OTRS for free or ITSM-CI-ATTRIBUTECOLLECTION:
http://www.cape-it.de/en/download/free-additional-otrs-modules.html
If
you wish to be up to date with the release notes, please subscribe to our
newsletter or follow us in social media.
Kind regards,
Anna
_**
Maintenance: Integration, flexibility, security, functionality for OTRS **
_
_** http://www.cape-it.de/en/products/otrs-maintained-modules.html
**_
Anna Brakoniecka
C.A.P.E. IT GMBH - ...CAPE IT EASYSchönherrstr. 8,
D-09113 Chemnitz
http://www.cape-it.de/ [1]
Tel: +49 371 27095 620
Fax:
+49 371 27095 625
AG Chemnitz - HRB 23192
Geschäftsführer Rico Barth,
Thomas Maier
-----Ursprüngliche Nachricht-----
VON:
otrs-requ...@otrs.org
GESENDET: Mi 21.01.2015 12:56
BETREFF: otrs Digest,
Vol 76, Issue 17
AN: otrs@otrs.org;
Send otrs mailing list submissions to
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Message: 1
Date: Tue, 20 Jan 2015 15:18:18 +0100
From: Josu
Lazkano
Subject: Re: [otrs] KIX4OTRS
To: "User questions and discussions
about OTRS."
Message-ID:
Content-Type: text/plain; charset=UTF-8
Thanks
Anna,
I will wait for it.
Could you explain which features has KIX4OTRS?
I need to migrate a
OTRS server with ITSM and KIX modules. But I don't know
why we use KIX
in the OTRS.
Regards.
2015-01-16 11:02 GMT+01:00 Anna
Brakoniecka :
> Hello Josu,
>
>
>
> KIX4OTRS 7 for OTRS 4 is planned to be
released in March 2015. We have
> always a short delay to OTRS versions,
because we
>
> 1) wait until the new version is really stable (including
sending
> suggestions for bugfixes)
>
> 2) need time for porting and test,
KIX4OTRS includes a lot of additional
> functions, so it takes a little
time to deliver a proper module.
>
>
>
> You can deinstall KIX4OTRS anytime
you wish, however, you'll delete all
> KIX-tables with it and you lose your
KIX-configuration and all KIX-functions
> (as text modules, ticket
templates, CI graph, CI comparing, etc.). If you
> however create a new
folder in your OTRs system and shift KIX4OTRS there,
> you can upgrade your
OTRS system at OTRS 4 and work without KIX4OTRS at
> first, and you can
update KIX4OTRS later. You won't lose your
> KIX-configuration
then.
>
>
>
> List of the crucial KIX4OTRS functions can be found online:
>
http://www.cape-it.de/en/products/service-management-system-kix4otrs-eng/functions-listed-after-kix-version.html
>
>
>
>
>
>
Kind regards,
>
> Anna Brakoniecka
>
>
>
>
>
> ** Support / Update-Service
/ Maintenance **
>
> ** http://www.cape-it.de/support **
>
>
> Anna
Brakoniecka
> c.a.p.e. IT GmbH - ...cape it easy
>
> Sch?nherrstr. 8,
D-09113 Chemnitz
>
> http://www.cape-it.de/
> Tel: +49 371 27095 620
> Fax:
+49 371 27095 625
> AG Chemnitz - HRB 23192
> Gesch?ftsf?hrer Rico Barth,
Thomas Maier
>
>
Links:
------
[1] http://www.cape-it.de/
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