[otrs] answer template problem after upgrade

2014-12-18 Thread Mikael Kermorgant 
Hello,

I've just migrated otrs from 3.3.1 to 4.0.3 and after fixing an encoding
issue in zzzauto.pm file, I got back the possibility to reply in a ticket.

But the textarea nos contains the following text :

=
$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}

$QData{"OrigFrom"} $Text{"wrote"}:
$QData{"Body"}
==

Would you have any idea about why otrs behaves this way ?

Best regards,
-- 
Mikael Kermorgant
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Re: [otrs] answer template problem after upgrade

2014-12-18 Thread Renee B 
The template mechanism was changed in OTRS 4

You have to replace the answer template with

[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]

[% Data.OrigFrom | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]



- Renée

On 18.12.2014 12:22, Mikael Kermorgant wrote:
> Hello,
>
> I've just migrated otrs from 3.3.1 to 4.0.3 and after fixing an encoding
> issue in zzzauto.pm file, I got back the possibility to reply in a ticket.
>
> But the textarea nos contains the following text :
>
> =
> $QData{"Salutation"}
> $QData{"StdResponse"}
> $QData{"Signature"}
>
> $QData{"OrigFrom"} $Text{"wrote"}:
> $QData{"Body"}
> ==
>
> Would you have any idea about why otrs behaves this way ?
>
> Best regards,
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs


-- 
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de

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Re: [otrs] answer template problem after upgrade

2014-12-18 Thread Mikael Kermorgant 
Sorry for the trouble.
I had $Self->{'Ticket::Frontend::ResponseFormat'} configured in Config.pm.

Thanks
Mikael


On Thu, Dec 18, 2014 at 12:26 PM, Renee B 
wrote:
>
>  The template mechanism was changed in OTRS 4
>
> You have to replace the answer template with
>
> [% Data.Salutation | html %]
> [% Data.StdResponse | html %]
> [% Data.Signature | html %]
>
> [% Data.OrigFrom | html %] [% Translate("wrote") | html %]:
> [% Data.Body | html %]
>
>
>
> - Renée
>
>
> On 18.12.2014 12:22, Mikael Kermorgant wrote:
>
> Hello,
>
> I've just migrated otrs from 3.3.1 to 4.0.3 and after fixing an encoding
> issue in zzzauto.pm file, I got back the possibility to reply in a ticket.
>
> But the textarea nos contains the following text :
>
> =
> $QData{"Salutation"}
> $QData{"StdResponse"}
> $QData{"Signature"}
>
> $QData{"OrigFrom"} $Text{"wrote"}:
> $QData{"Body"}
> ==
>
> Would you have any idea about why otrs behaves this way ?
>
> Best regards,
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
>
>
> --
> Perl / OTRS development: http://perl-services.de
> OTRS AddOn repository: http://opar.perl-services.de
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>


-- 
Mikael Kermorgant
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