Re: [otrs] [Ticket#2014092983000016] Notification to customer on move event

2014-11-15 Thread Lars Jørgensen 
Ah. 

That explains everything. Thank you.


Lars


> Den 06/11/2014 kl. 16.50 skrev Mathias Bräunling 
> :
> 
> Hi,
> 
> who is the customer? Is it yourself?
> Event Based Notifications do not work, if the agent and customer user have 
> the same email address.
> 
> --Mathias
>  
> 
> 
> 17/10/2014 20:20 - Lars Jørgensen wrote:
> > To do what you need use Notification event and chose Customer as 
> > destination for your especific event.
> 
> That’s exactly what I did:
> 
> 1. I have created a new event in "Admin -> Notifications (Event)".
> 
> 2. In "Events" I have selected "TicketQueueUpdate".
> 
> 3. In "Ticket Filter" I have selected the queue, that the ticket will be moved
> into.
> 
> 4. In "Recipient" I have selected "Customer".
> 
> 5. Finally, in "Notification" I have just entered "test" in both subject and 
> text.
> 
> It just doesn’t work. Does it work for you?
> 
> 
> --
> Lars
> 
> 
> 
> 
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-- 
Lars




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Re: [otrs] [Ticket#2014092983000016] Notification to customer on move event

2014-11-15 Thread Daniel Litzbach 
But AFAIK you can change this in the SysConfig if you would like to.

Regards

Mit freundlichen Grüßen

Daniel Litzbach

Security Support Engineer

Com-Sys ...Connecting Technology To Success.

Communication Systems Ges. für Netzwerktechnik mbH
Im Geisbaum 17 B - D-63329 Egelsbach
Tel: 06103 5983 320 - Fax.: +49 6103 5983 
655
E-Mail: daniel.litzb...@com-sys.de - 
Web:www.com-sys.de

Geschäftsführer: Detlef Heinzig
HRB 33354 - Amtsgericht Offenbach

Am 15.11.2014 um 10:53 schrieb "Lars Jørgensen" 
mailto:ljo...@gmail.com>>:

Ah.

That explains everything. Thank you.


Lars


Den 06/11/2014 kl. 16.50 skrev Mathias Bräunling 
mailto:mathias.otrsmailingli...@gmail.com>>:

Hi,

who is the customer? Is it yourself?
Event Based Notifications do not work, if the agent and customer user have the 
same email address.

--Mathias



17/10/2014 20:20 - Lars Jørgensen wrote:
To do what you need use Notification event and chose Customer as destination 
for your especific event.

That’s exactly what I did:

1. I have created a new event in "Admin -> Notifications (Event)".

2. In "Events" I have selected "TicketQueueUpdate".

3. In "Ticket Filter" I have selected the queue, that the ticket will be moved
into.

4. In "Recipient" I have selected "Customer".

5. Finally, in "Notification" I have just entered "test" in both subject and 
text.

It just doesn’t work. Does it work for you?


--
Lars




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--
Lars




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