Re: [otrs] Notification to customer on move event
2014-09-29 18:21 GMT+02:00 Gerald Young : > Why? If you did this by way of paper, would you send a snail mail envelope > to the customer telling her you changed folders? > No. But that's beside the point. We have some queues where tickets can end up taking a lot of time. These queues are for the evaluation and prioritizing of tickets regarding problems that can't be immediately solved but might require development resources (or might even be rejected). We want customers to know when their ticket has entered one of the queues, so they know that they can't expect a solution immediately. Is that possible? Lars - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Notification to customer on move event
I guess. But is the mere act of assigning the queue sufficiently repeatable that you don't want to explain this concept in a reply and just change queues separately? On Mon, Oct 6, 2014 at 6:41 AM, Lars Jørgensen wrote: > 2014-09-29 18:21 GMT+02:00 Gerald Young : > >> Why? If you did this by way of paper, would you send a snail mail >> envelope to the customer telling her you changed folders? >> > > No. But that's beside the point. > > We have some queues where tickets can end up taking a lot of time. These > queues are for the evaluation and prioritizing of tickets regarding > problems that can't be immediately solved but might require development > resources (or might even be rejected). We want customers to know when their > ticket has entered one of the queues, so they know that they can't expect a > solution immediately. > > Is that possible? > > > Lars > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS Appliance Errors
I am on my second different aws OTRS appliance (previously JumpBox now TurnkeyHub OTRS) and am still having a heck of a time getting a functional system setup. I am currently running a TurnkeyLinux appliance and I am getting "/etc/ssl/certs not writable!" errors in the log when I try to reply to a ticket. OTRS is running as user: otrs group:www-data Do I need to permanently add write access to the /etc/ssl/cert/ folder for user otrs or www-data/ or is this something that I just need to allow to be able to complete configuration setup? Scott R. Morgan - - - - - - - - - - Thank you! Scott R. Morgan - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] No plain article (article id 66) in database!
What is causing this error: OTRS-CGI-10 No plain article (article id 66) in database! - - - - - - - - - - Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
