[otrs] Notify Customer when ticket is closed

[Sebastien Bory]

Dear All

I Want to send an email  to the customer when an Agent close the ticket, so
I create an  event notification when a ticket is close but in the response I
want to insert the resolution incident and I don’t know the OTRS
Notification Tags  I need to insert in the notification text.

 

Can you help Me

Thanks

 

 

Sébastien  Bory




 

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Re: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error

[Saurabh Pande]

Hi Nils,

Thanks for this suggestion.

We did exactly as you suggested - enabled fetchmail. Now we are getting 
mails smoothly but the errors in the system remain ie. we are still 
receiving hundreds of lines of errors with "Can't create PID 
PostMasterMailbox Error" as well as "Need User or UserID!", "No article 
found for TicketID !". We are also getting a lot of tickets with no 
"From, To and Subject".


We are now planning to abandon our current OTRS 2.4.6 installation and 
install 3.0.6 on a new HDD and hope for the best.


Regards,

Saurabh Pande.

 Original Message  
Subject: Re: [otrs] Mail download stopped due to Can't create PID 
PostMasterMailbox Error

From: Nils Leideck 
To: User questions and discussions about OTRS. 
Date: 4/7/11 12:02 AM


Dear Saurabh,

is there any specific reason why you do fetch the emails instead of having them 
pushed over SMTP to a local MTA directly?
This would actually remove the delivery delay and you do not need to setup a 
scheduled task for fetching emails.

Cheers, Nils

On 06.04.2011, at 18:24, Saurabh Pande wrote:


nope, we are still downloading 15 mails every 10 mins.

we are planning to upgrade from 2.4.6 to 3.0.6 in the hope that this may
get resolved.

if not, we will possibly ditch otrs in favor of "request tracker"

any other suggestions?

regards,

saurabh.p

 Original Message  
Subject: Re: [otrs] Mail download stopped due to Can't create PID
PostMasterMailbox Error
From: Gerald Young
To: saurab...@directi.com, User questions and discussions about OTRS.

Date: 3/29/11 8:20 PM


any chance you're simply downloading too often/fast?

On Tue, Mar 29, 2011 at 8:06 AM, Saurabh Pandemailto:saurab...@directi.com>>  wrote:

Unfortunately my moment of triumph was short :(

 > From the second cron run onwards we started seeing the same
errors! Has anyone any suggestions.

I am going to now stop otrs and mysql, repair db and then restart
services.

Regards,

Saurabh Pande.

 Original Message  
Subject: Re: [otrs] Mail download stopped due to Can't create PID
PostMasterMailbox Error
From: Muhammad El-Serganimailto:mserg...@gmail.com>>
To: saurab...@directi.com, User
questions and discussions about OTRS.mailto:otrs@otrs.org>>
Date: 3/29/11 3:10 PM

Thanks Saurabh,

This should come in very handy... thanks for posting the
solution as well.

Best Regards,
Muhammad El-Sergani.

On Mon, Mar 28, 2011 at 6:55 PM, Saurabh Pande
mailto:saurab...@directi.com>
>>
wrote:

Hi,

After a lot of searching, I came across
http://lists.otrs.org/pipermail/otrs/2007-May/018895.html and I gave
its instructions a try from SysConfig>  Ticket>
Core::PostMaster by
modifying:

PostMasterMaxEmailSize to 100200
PostmasterUserID to 2

After saving the above changes, mails started downloading as
usual :)

Hope this helps!

Regards,

Saurabh Pande.

 Original Message  
Subject: [otrs] Mail download stopped due to Can't create PID
PostMasterMailbox Error
From: Saurabh Pandemailto:saurab...@directi.com>
>>
To: otrs@otrs.org
>
Date: 3/23/11 9:45 PM

Hi,

For some reason mails have stopped downloading in our
OTRS 2.4.6
installation and we are seeing rows upon rows of similar
error
messages
in System Log:

Need User or UserID!
Need TicketNumber!
No article found for TicketID 567512!
Can't create PID PostMasterMailbox, because it's already
running
(dev-crm.internal.directi.com/16490

)!

Upon researching this a bit, I ran across the following
links:

http://lists.otrs.org/pipermail/otrs/2009-August/028048.html
http://lists.otrs.org/pipermail/otrs/2009-August/028052.html

But the above URLs don't present a solution to this
issue. Can
someone
help us to resolve this?

Regards,

Saurabh Pande.




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Re: [otrs] Notify Customer when ticket is closed

[Michiel Beijen]

Hi Sebastien,

Would this help you?
http://wiki.otrs.org/index.php?title=Notify_Users_that_a_Ticket_has_closed

--
Mike

On Fri, Apr 8, 2011 at 2:33 PM, Sebastien Bory  wrote:
> Dear All
>
> I Want to send an email  to the customer when an Agent close the ticket, so
> I create an  event notification when a ticket is close but in the response I
> want to insert the resolution incident and I don’t know the OTRS
> Notification Tags  I need to insert in the notification text.
>
>
>
> Can you help Me
>
> Thanks
>
>
>
>
>
> Sébastien  Bory
>
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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