Hi Sebastien, Would this help you? http://wiki.otrs.org/index.php?title=Notify_Users_that_a_Ticket_has_closed
-- Mike On Fri, Apr 8, 2011 at 2:33 PM, Sebastien Bory <s...@groupenci.com> wrote: > Dear All > > I Want to send an email to the customer when an Agent close the ticket, so > I create an event notification when a ticket is close but in the response I > want to insert the resolution incident and I don’t know the OTRS > Notification Tags <OTRS_*> I need to insert in the notification text. > > > > Can you help Me > > Thanks > > > > > > Sébastien Bory > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
