Sylvain wrote: > Sylvain wrote: > > Bob Proulx wrote: > > > > Of course users tend to send requests to Support, Tasks, and/or > > > > savannah-users@, so things get messy :) > > > > > > That is useful information. So one problem is that is not obvious to > > > users that random users should submit support requests. > > Btw, I see we get a lot of support requests on this list, while it's > not meant for it. > > http://savannah.gnu.org/contact.php does refer to the appropriate > place, so any idea where users are directly to this very list?
I am not sure where users typically find information about where to mail for help. I will gently start asking users who have the opposite actions and see if something turns up as a trend that could be improved. I see on the contact page that the "by submitting a [support request]" link takes you to the index of support requests. Unfortunately that doesn't really help a user who wants to submit a request. They still need to decide on the nav links between Support and Task and would be 50/50 for choosing the wrong one. It would be better if that link went to the support submit page (aka additem). I thought about submitting a Task to make this change. But there are so many tasks there that it just didn't seem useful at this moment. (chuckle) :-) Bob
