Hi, On Sat, Oct 19, 2013 at 10:01:29PM -0600, Bob Proulx wrote: > Hi Sylvain! > > Good to see you on the list again. > > Sylvain wrote: > > In theory, what I setup was: > > - savannah-help-public = user support requests > > Support for punctual help goes there > > - savannah-hackers-public = discussions among Savannah Hackers > > Long-term Tasks go there > > > > Of course users tend to send requests to Support, Tasks, and/or > > savannah-users@, so things get messy :) > > That is useful information. So one problem is that is not obvious to > users that random users should submit support requests. And that > folks working under the umbrella of the savane team should be the ones > submitting tasks related to savane development? > > Is there a way to move tickets that were assigned to the wrong place > over to the right place?
Yes, the "Reassign this item" section. Even to a different project if you need to :) > Perhaps we should remove or grey out the Tasks then unless the user is > a member of the project group? That would leave only the Support link > and that would force users to submit only support tickets. The Tasks tracker was open because I think auth and privs hinder contributions (think Wiki way). Of course feel free to configure it otherwise. Also users need to post comments for project submissions. > Or maybe there should be a project for Savannah Administration as > there is now and have a separate project specifically for devleopment > of Savane? I think that would make a lot of sense. Because that is > pretty much the separation that we have. Administration is very > support oriented. While Savane development is more project oriented. Well, technically it's already the case with the 'savane' project (across Savannah and Gna!). You could merge the local administration/savane.git branch back to savane/savane.git. Cheers! Sylvain
