In order to find where your problem comes from, you could run your frontend like simple-scan, xsane or scanimage with debug messages enabled. In a command shell type (provided you are using xsane): export SANE_DEBUG_GENESYS=255 export SANE_DEBUG_GENESYS_LOW=255 export SANE_DEBUG_GENESYS_GL847=255 xsane 2>debug.log
Then the debug.log file will contain messages that should help find what is happening. Regards, Stef