Thank you Tyrone-- I have forwarded the sane-list to Robert--I also asked if he would wish his contact info to be distributed to the list--I am hopeful that there MIGHT be a answer to scanner drivers from HP--I believe that with enough level-headed reasoning dialog we can make a difference---I would still recommend e-mailing Mark Hurd at HP--I think we could show that we are a growing segment of users that need to be supported.
Tyrone Mills wrote: > Well done Dean! > > Could you share the contact info you have, or perhaps an even better > idea would be to refer Robert to this list to see all the different > people who are struggling to make use of their HP Scanners. I for one > have a 4070 that I am forced to keep a solitary windows machine around > for. If their were Ubuntu drivers, I would be ecstatic. > > I had decided to write a backend for the 4070, so this is great news. > Even if they (HP) would provide technical specs for the scanners, I'm > sure there are many other people on this list who would create/update > backends to fully support the HP scanners. > > Anyway, enough rambling, good job and many thanks to you! > > Tyrone > > Dean Loros wrote: >> I recently sent a E-mail to HP's president Mark Hurd talking about >> the poor state of Linux support with HP products. I did not expect an >> answer to my mail & was very surprised to get several e-mails & 3 >> phone calls in return. It seems that HP is getting sensitive in >> regards to Linux support & is willing to talk--The last conversation >> with a Senior member of tech support (& knowledgeable about Linux >> Distros) >> >> "Robert G. McCoy >> Quality Case Manager >> HP Total Care >> >> Thank you for contacting HP Total Care. >> >> I have been assigned your case in regard to the ScanJet 4370. >> >> Per our discussion today, I will be broaching the subject of possible >> Linux drivers for HP scanners, in particular Ubuntu. >> >> As I indicated, I won't guarantee support but will definitely visit with >> the engineers on this. >> >> If you have any other questions, concerns or just wish to relay more >> information or requests in regard to this issue, don't hesitate to >> contact me." >> >> I would encourage everyone that is having trouble with a HP scanner >> to open a dialog with HP--it does seem that the time is ripe to make >> some changes!!! >> > >
