I recently sent a E-mail to HP's president Mark Hurd talking about the poor state of Linux support with HP products. I did not expect an answer to my mail & was very surprised to get several e-mails & 3 phone calls in return. It seems that HP is getting sensitive in regards to Linux support & is willing to talk--The last conversation with a Senior member of tech support (& knowledgeable about Linux Distros)
"Robert G. McCoy Quality Case Manager HP Total Care Thank you for contacting HP Total Care. I have been assigned your case in regard to the ScanJet 4370. Per our discussion today, I will be broaching the subject of possible Linux drivers for HP scanners, in particular Ubuntu. As I indicated, I won't guarantee support but will definitely visit with the engineers on this. If you have any other questions, concerns or just wish to relay more information or requests in regard to this issue, don't hesitate to contact me." I would encourage everyone that is having trouble with a HP scanner to open a dialog with HP--it does seem that the time is ripe to make some changes!!!
