Hi, > The above appears to agree with the information on the > sane-snapscan page, which gives the USB ID for the Acer/Benq 5300 > as "0x04a5, 0x20fe" and identifies the firmware to use is > u254v042.bin.
Yes, that should be correct. > Of course, the firmware file I have might be corrupt. I downloaded > it from benq.com along with a raft of other firmware files, but > there was no checksum to make sure that it downloaded correctly. The file is most probably ok. > Note that my scanner is a 5300U, and the sane-snapscan page only > mentions 5300 (without the "U". I have been assuming that this is > not significant, given that the USB IDs are the same. You're right - the 5300 entry is the one for the 5300U. The problem you're reporting has been experienced before by other people (hence my remark on that scanner on the snapscan page). I don't know yet how to solve this problem - maybe the log from the USB layer can shed some more light. To produce it, use SANE_DEBUG_SANEI_USB=255. /Oliver
