This is a form letter that they send out for all Linux enquirees. I recieved a reply in the exact same format, and contacted HP tech support. They were no help whatsoever.
However, I have placed a call once again to try to start a dialog. Thanks, Benjamin Pierce --- Rob Ward <wa...@paradise.net.nz> wrote: <HR> <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <title></title> </head> <body> I got this from HP after querying them about the HP4470c...<br> <br> So can someone in the US contact US technical support. I doubt New Zealand support will be much help. If no-one can do that, I can try from NZ.<br> <br> TIA.<span><span> :-) </span></span><br> <br> Rob<br> <br> <div class="moz-text-plain" wrap="true" graphical-quote="true" style="font-family: -moz-fixed; font-size: 13px;" lang="x-western"> <pre wrap="">Hello Rob, Thank you for contacting HP's Customer Care e-mail support. I understand that you wish to develop scanning software compatible with Linux operating system. You need basic information on the scanner's chipset. HP Scanjet scanner's do not support Linux operating system. This service is provided as a means of technical support for our customers, we appreciate the need for developing the software. I suggest you to contact phone support for further assistance. Please visit the following location, on our Web site, for a list of available languages and phone numbers: <a class="moz-txt-link-freetext" href="http://www.hp.com/support/phone_support";>http://www.hp.com/support/phone_support</a> If you need further assistance, please reply to this message. You may also find technical and troubleshooting information along with software updates, on our HP Customer Care web site at <a class="moz-txt-link-freetext" href="http://www.hp.com/support/scanjets";>http://www.hp.com/support/scanjets</a> Best regards, Chris HP Customer Solutions Team * Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Problems and solutions may depend on the nature of your system environment and various other parameters that are unknown to HP; therefore, HP cannot assume any responsibility or liability. Please be advised that technical information changes as new data becomes available, therefore, HP recommends that you regularly check our Customer Care Web site for possible updates at: <a class="moz-txt-link-freetext" href="http://www.hp.com/go/support";>http://www.hp.com/go/support</a> HP shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Original Message Follows: ------------------------- webform_submit_time : Tue May 07 2002 4:36:34 webform_url : <a class="moz-txt-link-freetext" href="http://contact.support.hp.com/email/scanjet/sj4470cxi";>http://contact.support.hp.com/email/scanjet/sj4470cxi</a> remote_host : atwnt334.external.hp.com language : English [en] template : SCANNERS product_name : hp scanjet 4470cxi first_name : Rob last_name : Ward email_address : <a class="moz-txt-link-abbreviated" href="mailto:wa...@paradise.net.nz";>wa...@paradise.net.nz</a> phone_number : +64 4 970 7381 country : New Zealand [NZ] connection : usb cable connection_other : error_message : operating_system : other other_operating_system : Linux problem_description : Hi. HP have been kind to the Linux community in the past. I am wondering if I could get in contact with a technical person to find out about the possibility of the Linux community developing drivers for this scanner. We need basic information like the scanners chipset. Thanks very much. scanning_software : none under Linux software_with_scan : none </pre> </div> <br> </body> </html> _______________________________________________ Sane-devel mailing list sane-de...@www.mostang.com http://www.mostang.com/mailman/listinfo/sane-devel __________________________________________________ Do You Yahoo!? Yahoo! Health - your guide to health and wellness http://health.yahoo.com
