Thanks Dirk - that's implemented. It certainly fixes the original problem (not getting an up after the unavailable), but as you suggested it does indeed significantly increase the number of alerts, in ways that I hadn't foreseen. For example, the check has a schedule to not check for an hour at midnight (housekeeping etc), and an up alert goes out after that. Additionally, the check (like all our checks) has second knock set, and a "possible down" sent out an alert just now.
Given the number of additional alerts that are coming out, I'm not sure if it's viable as a solution to the original problem. For this particular one I could feasibly lose the dependency and check this process all the time, which would avoid the "unavailable" issue arising, but I guess that brings its own problems. Anyone else having a difficulty like this, or am I alone? Cheers, Ian _________________________________ Ian K Gray OEL IS - European Infrastructure Support Tel: +44 1236 502661 Mob: +44 7881 518854 Ad eundum quo nemo ante iit From: "Dirk" <[email protected]> To: Servers Alive Discussion List <[email protected]> Date: 25/05/2011 15:06 Subject: RE: [SA-list] Up alerts Sent by: Servers Alive Discussion List <[email protected]> -------------------------------------------------------------------------------- And did the new type of WHEN for the alerts help? dirk From: Servers Alive Discussion List [mailto:[email protected] (mailto:[email protected])] On Behalf Of Vogl, Tom Sent: Monday, May 23, 2011 5:46 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Up alerts Maybe easier: How about an alert check box for “Any Change of State”. Then you would get an email for each change: DOWN, UNAVAILABLE, UP. From: Servers Alive Discussion List [mailto:[email protected] (mailto:[email protected])] On Behalf Of [email protected] Sent: Thursday, May 19, 2011 9:46 AM To: Servers Alive Discussion List Subject: Re: [SA-list] Up alerts OK, that explains some alerting anomalies that we've been experiencing, where an alert is sent out about a service that is down, but never get a subsequent up notification. I think this exposes a problem that needs to be fixed. Can I request, then, a couple of alternatives to fix this? In the "when" tab for alerts, could you EITHER change "when back up after a down" to "when back up after a down or an unavailable", OR could you add an extra tick box for "and when back after an unavailable"? Cheers, Ian _________________________________ Ian K Gray OEL IS - European Infrastructure Support Tel: +44 1236 502661 Mob: +44 7881 518854 Ad eundum quo nemo ante iit From: "Dirk Bulinckx" <[email protected] (mailto:[email protected])> To: Servers Alive Discussion List <[email protected] (mailto:[email protected])> Date: 19/05/2011 13:47 Subject: Re: [SA-list] Up alerts Sent by: Servers Alive Discussion List <[email protected] (mailto:[email protected])> -------------------------------------------------------------------------------- No it won't as there is an intermediate status being UNAVAILABLE ----- Original Message ----- From: [email protected] (mailto:[email protected]) To: Servers Alive Discussion List (mailto:[email protected]) Sent: Thursday, May 19, 2011 2:15 PM Subject: [SA-list] Up alerts Question: if a check is set to alert on down, and when back after a down, would it still send an UP alert if the check went through the sequence DOWN - UNAVAILABLE - UP? 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