First step:
from the system running SA:
telnet x.x.x.97 20012
-> does that work?
If not then remove the IP range restriction and
try again, if still doesn't work then try it from the system running the agent
if connecting from the agent system itself
works and not from a remote system then there is some type of firewall blocking
the connection
From: Servers Alive Discussion List [mailto:[email protected]] On Behalf Of
Courtney Kibbe
Sent: Saturday, September 18, 2010 12:16 AM
To: Servers Alive Discussion List
Subject: RE: [SA-list] Understanding Remote Agents
I’ve made the hole in the remote router’s firewall for the default
port 20012
I’ve made the changes to AgentConfig.ini
Protocol: SSH
Port 20012
User/group type: SAClient
IP Range: 192.168.2.4 – 192.168.2.4
User Name: ***
Password: ***
I don’t know what to do with tcpconfig.ini.
Restart Woodstone’s Remote Agent for Windows
I then went into Setup on SA and configured Agents (for remote Agent Checks)
Host: x.x.x 97
Port 20012
Protocol: SSH
Timeout: 0
Username: matches above
Password: matches above
Description
I then created a new entry
Server Name: x.x.x.97 (matches Host field above)
Check tab
Check to use: Remote Agent Check
Select from list what I created above
Press the configure button.
With all that configured I get “Error: The current connection has
timeout”
-courtney
From: Servers Alive Discussion List [mailto:[email protected]] On Behalf Of
Dirk Bulinckx
Sent: Thursday, September 16, 2010 10:31 PM
To: Servers Alive Discussion List
Subject: RE: [SA-list] Understanding Remote Agents
Servers Alive connects to the Remote Agent and requests info from the Remote
Agent. So on the firewall/router of net Remote Agents network you have to have
an open inbound port.
On the system running the Remote AGent there is an ini file contain the agent
configuration. Using the AgentConfigManager (on the same system) you can open
this INI and make change to it's config. (username/password/allowed
IPs/port/…). If you do change some of the parameters, make sure to
restart the Agent AND to adapt within Servers Alive to connection parameters
for that agent too.
dirk
From: Servers Alive Discussion List [mailto:[email protected]] On Behalf Of
Courtney Kibbe
Sent: Friday, September 17, 2010 2:31 AM
To: Servers Alive Discussion List
Subject: [SA-list] Understanding Remote Agents
I’m not understanding how the remote agents works or how to configure it.
Is there any documentation on it, other than the on-line manual? Do I need to
open an inbound port on the remote router, 20012? Can the user name and
password be changed? My understanding was that I can install the agent on a
remote server and it would send information to Servers Alive, such as
it’s on-line.
-courtney
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