We have a few reports over the stability. Most of them are related OR to the PING (giving after a while errors like "method of ~ ..." -> developper received on Saturday new debug reports in order to find a fix for that) or to the internal TELNET server. The problem described in this thread is NOT related to any of the checks.
The problem you're having I don't know to what it's related, but from what I can see in our mailbox this is NOT something you contact us about. In the last months there is no mail from you directly to me (or support), and the last mails you send to the list are not about this either. We can't try to fix an issue that is not reported to us. Dirk Bulinckx. -----Original Message----- From: Servers Alive Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Petr Bohac Sent: Monday, March 17, 2008 5:56 AM To: Servers Alive Discussion List Subject: RE: [SA-list] Latest build of SA is hanging and maxing out the CPU Mark, it is not only him who is having problems with stability of SA. I was already working with Dirk to solve the problems unfortunately I can't debug and test the all new versions they come up since I've got another tasks. I've been restarting the SA service every day just because there is 90% chance that SA hangs (hang means that you can't stop the service, the GUI is unresponsive and you can't logon to it via telnet so you have to kill it). I do agree that my setup is quite complicated and we do use almost all the checks available including unix com checks. Anyway I've been running the latest official build and have tried the latest beta but it hanged after couple of hours. So I went back. Still I think that the problems come from the ping check as majority of checks are pings. Just wanted to contribute to the discussion :) Regards, Petr Bohac IT Sr.System Administrator Nawras ________________________________ From: Servers Alive Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Mark Perry Sent: 17 March 2008 02:01 To: Servers Alive Discussion List Subject: RE: [SA-list] Latest build of SA is hanging and maxing out the CPU Considering your comment: "usually making tweaks to or adding new SA checks" can you be sure that no one else is changing settings on the app rather than the service? I ask only because I have not heard of this before and find it very curious that you can duplicate this. That said could you in the interests of science and failing any explanation, create a virtual machine (from scratch or clone server with issue, can provide instructions if you need mail me. mark dot perry at telephonetics vip d.o.t co d.o.t uk) Once you can confirm a vm is having the same problem it would be extremely nice if you could reconfigure to allow others to log onto it and make checks e.g. disassociate it from your current setup and check (again) that it still doesn't work... I know its a pain but in an ideal world you'd clone it, send it to woodstone and give them the keys to your realm with a Welcome Mat. If amazingly after all this the problem is still there please send to dirk and poss myself (anyone else volunteering to look at this..) to see what and why doesn't work, obviously need logon credentials. Regards Mark Perry Systems & Networks Administrator Telephonetics VIP Ltd "making sound business sense" Simply dial +44 (0)1442 242 242 and ask for me by name. www.telephoneticsVIP.co.uk <http://www.telephoneticsvip.co.uk/> Providing innovative hosted and customer premises speech recognition and voice automation solutions. Disclaimer: available at http://www.telephoneticsVIP.co.uk/telephonetics/emaildisclaimer.jsp or by sending email to <mailto:[EMAIL PROTECTED] applies to this email. Registered address: 7th Floor, Hamilton House, 111 Marlowes, Hemel Hempstead, Hertfordshire HP1 1BB Registered in England No: 2831215 ________________________________ From: Servers Alive Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Steve Davis Sent: Thursday, March 13, 2008 9:21 AM To: Servers Alive Discussion List Subject: RE: [SA-list] Latest build of SA is hanging and maxing out the CPU Our Group policy is fairly basic I think. Nothing is logged in the event log when SA goes CPU crazy. Not sure if it's relevant but to fix the problem I cannot just stop and restart the SA service as windows complains that the service is not responding. Instead, I have to kill the SA process first and then start the service. This is a problem for us as we have people hopping on and off of servers a lot of the time, usually making tweaks to or adding new SA checks Steve From: Servers Alive Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Mark Perry Sent: 11 March 2008 14:31 To: Servers Alive Discussion List Subject: RE: [SA-list] Latest build of SA is hanging and maxing out the CPU No worries, Dirk I don't suppose you have a debug version of salive up your sleeve to pin point what function is causing this? Are these servers victims of stringent Group Policy settings? Is there anything in your eventlog to indicate failures? The real cause for concern is that salive uses so many system calls it pulls in lots of modules and is likely that the cause is with one of those e.g. on my system salive pulls in all of this: ntdll.dll, kernel32.dll, msvbvm60.dll, USER32.dll, GDI32.dll, ADVAPI32.dll, RPCRT4.dll, Secur32.dll, ole32.dll, msvcrt.dll, OLEAUT32.dll, IMM32.DLL, SXS.DLL, apphelp.dll, msctfime.ime, CLBCatQ.DLL, COMRes.dll, VERSION.dll, wodSSH.ocx, SHELL32.dll, SHLWAPI.dll, WSOCK32.dll, WS2_32.dll, WS2HELP.dll, WINMM.dll, OLEPRO32.DLL, comctl32.dll, rdpsnd.dll, WINSTA.dll, NETAPI32.dll, PSAPI.DLL, mswsock.dll, DNSAPI.dll, winrnr.dll, WLDAP32.dll, rasadhlp.dll, wodsshd.ocx, Comctl32.ocx, COMCTL32.dll, comdlg32.dll, ExTree.dll, msi.dll, xpsp2res.dll, SvcIt.ocx, MFC42u.DLL, WININET.dll, Normaliz.dll, iertutil.dll, ODBC32.dll, odbcint.dll, PSWinCom.dll, comdlg32.ocx, MSComm32.ocx, MSWinSck.ocx, smpp61.ocx, xmpps62.ocx, crypt32.dll, MSASN1.dll, security.dll, SSNMPM~1.OCX, exprint.dll, WINSPOOL.DRV, udppor50.ocx, ND_SNM~1.OCX, MFC42.DLL, IPDAEM~1.OCX, IPPORT~1.OCX, pop50.ocx, snmp50.ocx, snpp50.ocx, https50.ocx, TAPI32.DLL, rtutils.dll, iphlpapi.dll, mpr.dll, ATL.DLL, RASAPI32.DLL, rasman.dll, msv1_0.dll, rsaenh.dll, hnetcfg.dll, wshtcpip.dll, wtsapi32.dll, MSVCP60.dll, perfdata.ocx, wsthread.dll, wsPingThr.dll wsThrTCP.dll, wsTPopup.dll, drprov.dll, ntlanman.dll, NETUI0.dll, NETUI1.dll, SAMLIB.dll, davclnt.dll, TabCtl32.ocx, aschedule2.ocx, msflxgrd.ocx, USERENV.dll MPRAPI.dll, ACTIVEDS.dll, adsldpc.dll, credui.dll, SETUPAPI.dll, msado15.dll, MSDART.DLL, oledb32.dll, OLEDB32R.DLL, comsvcs.dll, msdasql.dll, MSDATL3.dll, MSDASQLR.DLL, SQLSRV32.dll, SQLUNIRL.dll, NDDEAPI.DLL, sqlsrv32.rll, odbccp32.dll, wodCertificate.dll, CRYPTUI.dll, WINTRUSTdll, imagehlp.dll, PERFPR~1.OCX, wodHttp.dll, wsThrSMTP.dll, smtps62.ocx, pops62.ocx, mx61.ocx, netdia61.ocx So this might not be easy to find.... Mark Perry Systems & Networks Administrator Telephonetics VIP Ltd "making sound business sense" Simply dial +44 (0)1442 242 242 and ask for me by name. www.telephoneticsVIP.co.uk <http://wwwtelephoneticsvip.co.uk/> Providing innovative hosted and customer premises speech recognition and voice automation solutions. Disclaimer: available at http://www.telephoneticsVIP.co.uk/telephonetics/emaildisclaimer.jsp or by sending email to <mailto:[EMAIL PROTECTED] applies to this email. Registered address: 7th Floor, Hamilton House, 111 Marlowes, Hemel Hempstead, Hertfordshire HP1 1BB Registered in England No: 2831215 ________________________________ From: Servers Alive Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Steve Davis Sent: Tuesday, March 11, 2008 2:01 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Latest build of SA is hanging and maxing out the CPU Hi Mark, Thanks for taking the time to respond. 1) I didn't run your command but I did run a tasklist for all users and serversalive.exe running as SYSTEM is the culprit at 100%, no other SA processes are running. 2) Yes, telephony service is running - this is where I should have paid more attention to previous discussions? 3) The box also hosts SQL 2000 SP4 and Openfire (an XMPP/Jabber server) Steve From: Servers Alive Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Mark Perry Sent: 11 March 2008 11:51 To: Servers Alive Discussion List Subject: RE: [SA-list] Latest build of SA is hanging and maxing out the CPU 1. Did you run the tasklist commands ? The reason I put those in is that it might show that a rouge serversalive process running under another users context e.g. another admin running the app by mistake. 2. Also I know it is always said but is the telephony service running, I can't remember if any previous posts mentioned this and it isn't in this mail thread (see below). 3. What other services does this box host that is common to both servers having this issue (presumably you arn't dedicating them to SA)? I'll think of other stuff later, I'm up to my eyes... ;0) Mark Perry Systems & Networks Administrator Telephonetics VIP Ltd "making sound business sense" Simply dial +44 (0)1442 242 242 and ask for me by name. www.telephoneticsVIP.co.uk <http://wwwtelephoneticsvip.co.uk/> Providing innovative hosted and customer premises speech recognition and voice automation solutions. Disclaimer: available at http://www.telephoneticsVIP.co.uk/telephonetics/emaildisclaimer.jsp or by sending email to <mailto:[EMAIL PROTECTED] applies to this email. Registered address: 7th Floor, Hamilton House, 111 Marlowes, Hemel Hempstead, Hertfordshire HP1 1BB Registered in England No: 2831215 ________________________________ From: Servers Alive Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Steve Davis Sent: Tuesday, March 11, 2008 11:11 AM To: Servers Alive Discussion List Subject: RE: [SA-list] Latest build of SA is hanging and maxing out the CPU The TS session logs off and disconnects cleanly and when the CPU is maxed out it's serversalive.exe using 100% From: Servers Alive Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Mark Perry Sent: 10 March 2008 16:16 To: Servers Alive Discussion List Subject: RE: [SA-list] Latest build of SA is hanging and maxing out the CPU 1. When you log off have you tried checking the server to see if the ts session has logged off properly, with either ts manager or the query session commands? 2. Can you confirm that it is the salive.exe process specifically? 3. What is the output of (from a non console session during the CPU 100% issue): tasklist /V /FI "SERVICES eq salive" tasklist /V /FI "IMAGENAME eq serversalive.exe" Regards Mark Perry ________________________________ From: Servers Alive Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Steve Davis Sent: 10 March 2008 15:31 To: Servers Alive Discussion List Subject: RE: [SA-list] Latest build of SA is hanging and maxing out the CPU Nothing anyone can suggest? From: Servers Alive Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Steve Davis Sent: 07 March 2008 12:11 To: Servers Alive Discussion List Subject: RE: [SA-list] Latest build of SA is hanging and maxing out the CPU If I log off with the SA window open AND with SA idle (not checking) the problem is still there. From: Servers Alive Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Steve Davis Sent: 06 March 2008 21:31 To: Servers Alive Discussion List Subject: RE: [SA-list] Latest build of SA is hanging and maxing out the CPU I'm connecting with the /console option (the SA icon doesn't appear when it's running as a service and you don't connect to the console) From: Servers Alive Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Chad Stiller Sent: 06 March 2008 17:46 To: Servers Alive Discussion List Subject: RE: [SA-list] Latest build of SA is hanging and maxing out the CPU But when you RDP in to the server are you doing so as /console or just a virtual/terminal session? So long as only one instance is spawned in total you should be okay, but it requires a direct or console connect - if you remote in to a virtual desktop it can cause problems. Other than that my v6 and now 6.1 as of earlier this week do not exhibit the same issue, although I am not running on a server OS yet for my main SA machine. Chad >>> "Steve Davis" <[EMAIL PROTECTED]> 3/6/2008 10:30 AM >>> No, I mean when I log in and SA is running as a service, the SA logo is displayed in the system tray automatically in the bottom right of the screen. So when I double click on it I'm accessing the currently running SA service. I'm NOT running it again from the Start Menu. The SA service logs in as LocalSystem and is allowed to interact with the desktop. To unsubscribe send a message with UNSUBSCRIBE as subject to [email protected] If you use auto-responders (like out-of-the-office messages), then make sure that they are not send to the list nor to the individual members of the list that send a message. 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