January 7, 2025
Dear Percy and Team,
I am sorry, if I am late. Never mind we can always include it for future.
Public Service providers like Banks, Insurance companies, Mutual Fund, Stock
brokers etc. do not capture Disability status at the time of
enrolment/KYC/Account opening time.
Hence, for example, a typical Bank Branch simply do not know who many PWD's are
there and what is their nature of Disability. So, how do they provide service
for PWD's without even knowing how many PWD's are there ?
I did write to RBI two years back. They understood the problem, but yet to do
anything practical. I do know that my lone voice will not help, collectively we
can always get it done.
As a Hearing Impaired person all my phone calls go unanswered. So, why did the
Service provider make a call ? They don't know that I am Hearing impaired and
they don't want to do anything about it.
In my opinion, Capturing the Disability Status and the nature of Disability in
the Customer database at the time of KYC is a must. After all KYC is Know Your
Customer and they should know about Customer's Disability without which it
affects communication/service with them.
Many Thanks for including me in the group.
================================== Pradeep.P.Kavi BengaluruKarnataka
On Tuesday, January 7, 2025 at 11:51:03 AM GMT+5:30, Siva Priya
<sivajpr...@gmail.com> wrote:
Dear Percy and Team,
Thank you for sharing the recommendations- they look great. I am
adding a few of my thoughts below for your consideration:
· Prioritize Digital Accessibility: Technology has been a
game-changer in empowering people with disabilities across different
regions and communities. But this potential goes to waste if digital
resources are not accessible. Without accessibility, the very tools
meant to empower end up excluding those who need them the most.
· Create Effective Communication Channels: There needs to be a
simple, reliable way for people with disabilities to communicate with
government officials. This is especially important given the added
challenges caused by mobility issues and environmental barriers.
Seamless communication can help bridge these gaps.
· Set Clear, Customized Accessibility Standards: Accessibility
needs vary depending on geography, and a one-size-fits-all approach
doesn’t work. For example, in hilly areas, it’s not enough to provide
ramps or lifts in buildings. It’s equally important to ensure that
someone with mobility challenges can even reach the
building—especially if it involves climbing hundreds of steps just to
get there.
· Review Existing Policies and Schemes: Government programs
must be revisited to make sure they are practical and easy to follow.
At a minimum, these schemes should clearly explain how to apply,
deadlines for submissions, and other basic details to ensure they’re
accessible to everyone.
· Raise Awareness About Government Facilities: Local officials,
including those at the Panchayat level, should be trained to guide
caregivers and people with disabilities. They should be able to
explain which benefits are available and how to access them. This can
make a huge difference for the millions of people in rural and
semi-urban areas who might otherwise miss out on the support they are
entitled to.
It’s always a privilege to contribute to the vision of an accessible
India, and I remain committed to this cause.
Warm Regards,
Sivapriya
+91 995 995 4200
On Sun, Jan 5, 2025 at 12:32 PM Percy Cardozo <percycard...@gmail.com> wrote:
>
> Dear all,
>
> A very happy new year to all of you
>
> The SACS Services Core Group met to discuss the issues that should be
> included in our recommendations for the rule. I am sharing a summary of the
> discussions for your review and input.
>
> We will shortly circulate another document with a service matrix for your
> input as well.
>
> The Services Group will be meeting with the Ministry on January 7, 2024, at
> 2:00 PM. The meeting link will be shared directly by the Ministry officials,
> and we will keep you updated. Please do join if you are available during that
> time.
>
> Looking forward your thoughts on the recommendations in the attached document.
>
> Note: I am hoping this email will go through, as there are many email ids.
> Nevertheless, i have also shared it on the Google Groups.
>
> Best wishes
> Percy
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