Hey,
Any other suggestions? I'm kinda grasping at straws here. Cheers, Andrew On Thu, 2016-10-06 at 16:08 +1300, Andrew Ruthven wrote: > Hi Casey, > > Thanks for that, the requestor is a different email address from what > is being used for the actor making the API call but the name is the > same. I've just changed the name and we've retested. > > I can see NotifyActor correctly decide not to hassle the person who > created the ticket. > > Cheers, > Andrew > > On Wed, 2016-10-05 at 19:37 -0700, Kenneth Crocker wrote: > > Andrew, > > If RT believes the Requester is also the actor requesting the > > ticket, > > it doesn't usually (depends on default settings for "Notify Actor") > > send a notification to the person making the request. It's > > considered > > redundant. Read about the setting and change the setting. > > Good Luck. > > Casey > > > > On Oct 5, 2016 7:30 PM, "Andrew Ruthven" <[email protected]> wrote: > > > Hey, > > > > > > We're running RT 4.2.8 and using the API to create some tickets. > > > But, > > > no notification is sent out to the requestor we're setting. We > > > are > > > using a privileged account to connect to the API. > > > > > > I can see the requestor set on the ticket when I check the > > > website, > > > but > > > no recipients are considered when the scrip runs: > > > > > > Oct 6 14:21:09 cat-prod-rt RT: [1145] Working on mailfield To; > > > recipients are (/usr/share/request- > > > tracker4/lib/RT/Action/SendEmail.pm:639) > > > ... > > > Oct 6 14:21:09 cat-prod-rt RT: [1145] No recipients found for > > > deferred > > > delivery on transaction #213681 (/usr/share/request- > > > tracker4/lib/RT/ > > > Action/SendEmail.pm:691) > > > Oct 6 14:21:09 cat-prod-rt RT: [1145] <rt-4.2.8-1145-1475716868- > > > 1698.2 > > > [email protected]> #25796/213681 - Scrip 22 On Create > > > Notify > > > Requestor > > > > > > Is there anything we can do to make this work? > > > > > > Cheers, > > > Andrew > > > > > > -- > > > Andrew Ruthven, Wellington, New Zealand > > > [email protected] | linux.conf.au 2017, Hobart, AU > > > New Zealand's only Cloud: | The Future of Open Source > > > https://catalyst.net.nz/cloud | http://linux.conf.au > > > > > > > > > > > > --------- > > > RT 4.4 and RTIR training sessions, and a new workshop day! > > > https:// > > > bestpractical.com/training > > > * Boston - October 24-26 > > > * Los Angeles - Q1 2017 -- Andrew Ruthven, Wellington, New Zealand [email protected] | linux.conf.au 2017, Hobart, AU New Zealand's only Cloud: | The Future of Open Source https://catalyst.net.nz/cloud | http://linux.conf.au --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
